NowTV box & Entertainment Pass

BaldacchinoR · 3 July 2015 at 9:38PM

I bought the NowTV box for £9.99 (half price) in Argos with a 3 months entertainment pass included. I did not intend to keep subscribing after the 3 months @ £6.99 a month, so I knew I had to cancel the pass before the 3 months ended but if you cancel early, you lose the rest of the period of the pass - so best to cancel the direct debit near the end of the 3 months.

Unfortunately, they had two website addresses to register an account, one for those who have a pass, one for those that don't. I saw the one for those that don't first and used it and all sorts of problems ensued making my pass operative. The website accepted the code but I could not use the pass, and after several e-mail exchanges, I had to re-register the pass - then it worked. I suggested they only supply one website address - the one appropriate to what you are buying. No comment from them.

I was offered a free one day sports pass for the hassle I encountered but it did not arrive.

I asked why the flimsy booklet did not contain any instructions on using the remote, the symbols on it and on-screen and how to use the box. Again, no comment.

They claim you get 13 channels with the pass but I cannot. I can only get programmes selected by NowTV. This may be due to incorrect negotiation on my part due to lack of instructions on how to use the box. But I don't think so. I believe this is a mis-representation by NowTV. The claim is false - you only get programmes from the 13 channels selected by NowTV - not by you.

I really bought it as a cheap way to access catch-up TV wirelessly, as with a 5 metre Ethernet cable from my router to my TV, I could only get a very poor BBCiPlayer reception. Now I have BBC Sport, ITVPlayer, Channels 4 & 5 catch up, and other apps.

Hope this helps anyone who has a box or intends to buy one. I would be interested in any experiences anyone has had.

marlot · 4 July 2015 at 9:40AM

BaldacchinoR wrote: »

... I knew I had to cancel the pass before the 3 months ended but if you cancel early, you lose the rest of the period of the pass - so best to cancel the direct debit near the end of the 3 months.

If so, that's a change. When I cancelled it ran to the end of the period covered by the pass.

Cornucopia · 4 July 2015 at 9:45AM

marlot wrote: »

If so, that's a change. When I cancelled it ran to the end of the period covered by the pass.

Me too. I had 3 months free when I bought a Chromecast.

Cornucopia · 4 July 2015 at 9:48AM

BaldacchinoR wrote: »

They claim you get 13 channels with the pass but I cannot. I can only get programmes selected by NowTV. This may be due to incorrect negotiation on my part due to lack of instructions on how to use the box. But I don't think so. I believe this is a mis-representation by NowTV. The claim is false - you only get programmes from the 13 channels selected by NowTV - not by you.

They claim you get 13 channels, and you get... 13 channels. What's the problem with that?

If you want a box that is completely open, then buy a Roku (which is what the NowTV box is under the skin).

I really bought it as a cheap way to access catch-up TV wirelessly, as with a 5 metre Ethernet cable from my router to my TV, I could only get a very poor BBCiPlayer reception.

There should be no degradation on Ethernet over a 5m run. Maybe your cable was faulty/damaged?

I have a 7m Ethernet cable run and it has worked perfectly from the outset.

maninthestreet · 4 July 2015 at 10:03AM

What channels do you think you are 'missing'?
I have the Now TV box with the extra entertainment channels, and had no trouble registering. I get the 13 extra channels that are listed here:

http://www.nowtv.com/entertainment

The-Truth · 5 July 2015 at 7:45AM

BaldacchinoR wrote: »

I asked why the flimsy booklet did not contain any instructions on using the remote, the symbols on it and on-screen and how to use the box. Again, no comment.

Is this a serious complaint?

Did you really need instructions for about the 5 buttons you have on a NowTV remote that are clearly labeled as to what their functions are?

And you word your complaint to sound that you're intelligent and they aren't and have missed something. But in reality that's so much further from the truth it's laughable!

calmacuk · 5 July 2015 at 8:28AM

BaldacchinoR wrote: »

They claim you get 13 channels with the pass but I cannot. I can only get programmes selected by NowTV. This may be due to incorrect negotiation on my part due to lack of instructions on how to use the box. But I don't think so. I believe this is a mis-representation by NowTV. The claim is false - you only get programmes from the 13 channels selected by NowTV - not by you.

NowTv offers both the catch up/on demand content and the live channels. The 13 channels are in the 'Live TV' section of the menu.

samanthaknd · 7 July 2015 at 12:17AM

I bought my now tv box in may and i cancelled on the now tv website as I had to reg my bank details.
This is what it says (i still have my subscription until end date)

Entertainment Month Pass
Your Entertainment Month Pass has been cancelled

You will not be charged again

You can keep watching until 20 August 2015

Offer was: £0 a month for 3 months

Restart Pass Apply a voucher
Share your love of NOW TV and we’ll give you a tenner for everyone who signs up.

marlot · 7 July 2015 at 7:02AM

samanthaknd wrote: »

I bought my now tv box in may and i cancelled on the now tv website as I had to reg my bank details.
This is what it says (i still have my subscription until end date)

Entertainment Month Pass
Your Entertainment Month Pass has been cancelled

You will not be charged again

You can keep watching until 20 August 2015

Offer was: £0 a month for 3 months

Restart Pass Apply a voucher
Share your love of NOW TV and we’ll give you a tenner for everyone who signs up.

The language that Sky use isn't helpful (it would be better to say "We've cancelled the monthly charge, rather than "your pass has been cancelled"), but as you say, you get the full life of the voucher.

marlot · 7 July 2015 at 7:09AM

"if you cancel early, you lose the rest of the period of the pass" Not true.

"two website addresses " don't know anything about this.

"I was offered a free one day sports pass for the hassle I encountered but it did not arrive." have you checked your account?

"I asked why the flimsy booklet did not contain any instructions on using the remote, the symbols on it and on-screen and how to use the box. Again, no comment." Nobody in my household needed any instructions beyond the booklet

"They claim you get 13 channels with the pass but I cannot. " Check the 'live tv' section.

"Hope this helps anyone who has a box or intends to buy one." Not really.

Sorry if my comments seem harsh - but your experience is so completely different to anyone else I know.

eyelinerprincess · 12 July 2015 at 2:38PM

I bought one for my husband which came with the three months entertainment pass and a month's movies pass. Beats paying Sky the multiroom subscription anyway. Everyone in our house can work out the remote - it's really not that hard. And I have a three, almost four year old, who managed to put The Lion King on yesterday. We are quite happy with it - the Vevo channel is great for just choosing your own music and chilling out, as is Youtube (which I can program from my phone instead of taking forever to type it out). Though it does have a webcam channel which seems a bit pointless, but hey.

NowTV box & Entertainment Pass

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