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What do you think of the Money Advice Service?
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Former_MSE_Aileen
Posts: 31 Forumite
The government is carrying out a review of the Money Advice Service, an independent body that it set up in 2011.
The government is now asking for feedback on what role the Money Advice Service should play in providing advice to consumers about money.
What do you think of the Money Advice Service? Read the full Call for Evidence and email [EMAIL="MASreview@hmtreasury.gsi.gov.uk"]MASreview@hmtreasury.gsi.gov.uk[/EMAIL] by Tue 2 Sep or share your views below, eg:
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The government is now asking for feedback on what role the Money Advice Service should play in providing advice to consumers about money.
What do you think of the Money Advice Service? Read the full Call for Evidence and email [EMAIL="MASreview@hmtreasury.gsi.gov.uk"]MASreview@hmtreasury.gsi.gov.uk[/EMAIL] by Tue 2 Sep or share your views below, eg:
- Have you used the website, phone line, printed guides or had face-to-face advice?
- Was it for money advice (e.g. mortgages, pensions, payday loans) or debt advice?
- Did you get the help you wanted?
- Did you find it useful?
- If it wasn’t useful, did you find the information elsewhere and how did it compare?
- Do you think other organisations, eg financial service providers should do more to help?
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If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our Forum Intro Guide
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Comments
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I'd like considerably more funding than now to go to the Citizens Advice Bureau. The Citizens Advice Bureau already gives excellent help to people with money problems. They also give real constructive help on a wide range of other problems a large number of people really need help with across the country, at any time in their lives. The CAB's are chronically underfunded. In my view until you have given considerably more money than now to the Citizens Advice Bureau I am really not interested in further funding the Money Advice service.
I think the Citizens Advice Bureau is far more worth supporting than any other service. I have found their guidance more comprehensive, practical and reliable than any other source. Over the years I have directed so many people to find their nearest Citizens Advice Bureau when they had no other way of getting help and advice for many varied and urgent needs.
Please, if you are thinking strategy to help consumers with money, don't just think of the Money Advice Service. The Citizens Advice Bureaus have really proven themselves. An increase in their funding will provide help for many more people with a wider range of problems.0 -
I went on the website first. I couldn't find the info I needed so I did an online chat. The person came online very quickly and pointed me to where I could find the information I needed. He stayed "chatting" until I had find the relevant information. I was trying to work out whether I should take my pension early to pay off my offset mortgage so the calculations were quite complicated. The information was very useful and I worked out what to do in my circumstances. I would definitely recommend the service.0
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Please, if you are thinking strategy to help consumers with money, don't just think of the Money Advice Service. The Citizens Advice Bureaus have really proven themselves. An increase in their funding will provide help for many more people with a wider range of problems.
The CABs all across the country could use the MAS, couldn't they, at very little - if any - extra cost?
I think MAS is excellent, in that it has up-to-date and comprehensive information about all matters "money". People can access it from the comfort of their home (or their smartphone) any time they like, spend any amount of time on it, and can even chat with advisors during certain times, all anonymously.0 -
Money Advice Service advisors are based in some CABs, and the CABs get paid for each client a MAS advisor sees. This helps with the funding.
Also, some CABs debt teams get funding from the Money Advice Service as well.
You have to remember that the CABs get funding from a wide variety of sources, currently Liverpool CABs have a pilot with NHS to deliver CAB advice from GP surgeries, called 'Advice on Prescription'.0
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