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Lenders to repay £149m after paperwork blunders discovered

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"Nearly half a million personal loan and credit card customers are in line for a windfall after lender paperwork errors"
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Lenders to repay £149m after paperwork blunders discovered

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  • fermi
    fermi Posts: 40,542 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Rampant Recycler
    Press release from the OFT giving further details is here: http://www.oft.gov.uk/news-and-updates/press/2014/18-14
    Free/impartial debt advice: National Debtline | StepChange Debt Charity | Find your local CAB

    IVA & fee charging DMP companies: Profits from misery, motivated ONLY by greed
  • Is there any 'unofficial' lists of which banks this applies to. With it being 17, I guess that's pretty much most of them??
  • When and how can we find out the names of the 17 banks and other financial institutions, also what the document errors were. Can we really rely on the banks to contact customers affected?
  • Bravestar
    Bravestar Posts: 89 Forumite
    Rob666 wrote: »
    Is there any 'unofficial' lists of which banks this applies to. With it being 17, I guess that's pretty much most of them??

    Yes. This is the unofficial list I was given.
    Barclays
    BoS
    Capital One
    Citibank
    Co-op
    Clydesdale
    Halifax
    HSBC
    Lloyds
    MBNA
    NatWest
    Nationwide
    RBS
    Santander
    TSB
    Tesco
    Yorkshire
  • I really hope they find something on mine since I didn't qualify for the PPI thing! They're always quick to take the money off us for any minor infarction so I'm glad to see the same level of scrutiny is being applied to them for once.
  • I hope these banks don't take as long to pay out as the CCP refund PPi etc ,is the next store card involved in this also the 0FT is taking too long to sort all this out
  • thorsoak
    thorsoak Posts: 7,166 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Do we need to "shake the bottle" to get the banks started? Can anyone suggest a template type letter to start the ball rolling? Or should we leave it to the banks?
  • :money::money:I have just received a letter, from an old bank I am no longer with, advising me that I am due to the grand sum of £14,000. However, the taxman is also taking some of this from the 8% interest they are paying me. That doesn't bother me as banks are not currently paying anywhere near 8% at the moment. Thank you OFT!

  • Good Afternoon Poundwise,

    How did you get the ball rolling??

    Did you contact the banks yourself and is this for charges going into arrearsand overdraft/missed payments??

    Hope you can help?

    Kind Regards
  • mailmannz
    mailmannz Posts: 311 Forumite
    Part of the Furniture 100 Posts Combo Breaker Debt-free and Proud!
    Its a real shame the OFT utterly screwed the pooch when trying to take the banks on over current account penalty fees!

    But I guess this is at least something, although it remains to be seen what steps the banks will use to wiggle out of repaying people!

    Regards

    Mailman
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