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Air Asia
Mr_Wang
Posts: 1,302 Forumite
I have 2 flights booked in the Philippines, one internal and one International to Hong Kong.
I received an email telling me my flight had been rescheduled and I would receive and updated schedule as soon as possible.
Wondering which flight it was I logged onto my Air Asia bookings and was non the wiser.
So what follows is the chat with Air Asia customer service:
Selina: Hello Mr Wang. Welcome to AirAsia Live Chat Service. Kindly be informed that each chat session lasts for 10 minutes. Please keep your questions reasonably brief.
Me: I have 2 flights with Philippines Air Asia, I received an email that it has been rescheduled but it doesn't tell me which flight?
Selina: Hi, may I have the booking number ?
Me: 123456 this is one and this is the second one: 987654
Selina: thanks . moment please
Me: ok thanks
Selina: Referred to the booking system, the flight operate as per schedule .
As for now, we do not have any info on the change of schedule.
IF there's any changes, our pre-flight team will inform you via email . They will send you the new itinerary . -=)
Me: I have received an email saying it has been rescheduled.
I just need to know which flight because from Hong Kong we have onward International travel and accommodation booked
Selina: I am sorry, as for now , I do not have any info .
I would advise you to contact the relevant team at ;
Philippines
+632 742 2742
Operating Hours : 8am - 9pm (GMT+8)
Monday to Sunday
+632 855 3333 (ZestAir)
Operating Hours :
Monday to Friday : 7am - 11pm (GMT+8)
Saturday to Sunday : 7am - 9pm (GMT+8)
They will be able to assist on matter above
Me: I am in the UK, I booked a flight with Air Asia, it has been changed, I have onward international travel and accommodation booked, it should not be my responsibility to chase this up surely?
Selina: Mr Wang, I am sorry, but as for now , I really do not have much info on matter above.
IF there's any changes, the team will inform you via email. They will send the new itinerary to your mailbox.
Me: This is what I am saying to you, they HAVE informed me, but they have not told me which of the 2 flights it is.
Selina: Mr Wang, they do not have the schedule yet , that's we are unable to provide you the info
** that's why
Once they get the all info, they will inform you via email
Me: I don't need the schedule I need to know which flight of the two has been rescheduled.
Selina: As the reschedule will be subject to operational requirement
as been advice above
Me: But which flight Selina, that is all I ask
Selina: we do not have any confirmation on the reschedule
Me: How can I make alternative plans if I don't know which of my flights has been rescheduled?
Selina: Mr Wang, in regards of your case, I would advise you to write in to our E-FORM : http://www.airasia.com/my/en/e-form.page as for further info / assistance.
The pre-flight team will further assist you on matter above
Please be informed that this chat will automatically disconnect soon. Should you have further enquiries, please come back to us again. Sorry for the inconvenience caused.
Thank you for your chat. Feel free to contact us again.
Selina has closed the chat.
And that was that :cool:
I received an email telling me my flight had been rescheduled and I would receive and updated schedule as soon as possible.
Wondering which flight it was I logged onto my Air Asia bookings and was non the wiser.
So what follows is the chat with Air Asia customer service:
Selina: Hello Mr Wang. Welcome to AirAsia Live Chat Service. Kindly be informed that each chat session lasts for 10 minutes. Please keep your questions reasonably brief.
Me: I have 2 flights with Philippines Air Asia, I received an email that it has been rescheduled but it doesn't tell me which flight?
Selina: Hi, may I have the booking number ?
Me: 123456 this is one and this is the second one: 987654
Selina: thanks . moment please
Me: ok thanks
Selina: Referred to the booking system, the flight operate as per schedule .
As for now, we do not have any info on the change of schedule.
IF there's any changes, our pre-flight team will inform you via email . They will send you the new itinerary . -=)
Me: I have received an email saying it has been rescheduled.
I just need to know which flight because from Hong Kong we have onward International travel and accommodation booked
Selina: I am sorry, as for now , I do not have any info .
I would advise you to contact the relevant team at ;
Philippines
+632 742 2742
Operating Hours : 8am - 9pm (GMT+8)
Monday to Sunday
+632 855 3333 (ZestAir)
Operating Hours :
Monday to Friday : 7am - 11pm (GMT+8)
Saturday to Sunday : 7am - 9pm (GMT+8)
They will be able to assist on matter above
Me: I am in the UK, I booked a flight with Air Asia, it has been changed, I have onward international travel and accommodation booked, it should not be my responsibility to chase this up surely?
Selina: Mr Wang, I am sorry, but as for now , I really do not have much info on matter above.
IF there's any changes, the team will inform you via email. They will send the new itinerary to your mailbox.
Me: This is what I am saying to you, they HAVE informed me, but they have not told me which of the 2 flights it is.
Selina: Mr Wang, they do not have the schedule yet , that's we are unable to provide you the info
** that's why
Once they get the all info, they will inform you via email
Me: I don't need the schedule I need to know which flight of the two has been rescheduled.
Selina: As the reschedule will be subject to operational requirement
as been advice above
Me: But which flight Selina, that is all I ask
Selina: we do not have any confirmation on the reschedule
Me: How can I make alternative plans if I don't know which of my flights has been rescheduled?
Selina: Mr Wang, in regards of your case, I would advise you to write in to our E-FORM : http://www.airasia.com/my/en/e-form.page as for further info / assistance.
The pre-flight team will further assist you on matter above
Please be informed that this chat will automatically disconnect soon. Should you have further enquiries, please come back to us again. Sorry for the inconvenience caused.
Thank you for your chat. Feel free to contact us again.
Selina has closed the chat.
And that was that :cool:
0
Comments
-
If only you had booked with BA instead.0
-
Much easier to simply check on the Manage Your Booking section of the Air Asia website to see the new times there. If no new times, then your flights are unaffected.
What a drama over nothing.0 -
Voyager2002 wrote: »If only you had booked with BA instead.
I'm a big fan of BA but I didn't realise they did internal flights in the Philippines.
I also like Air Asia. Used the lots of times in Malaysia, Thailand and Cambodia. They are a little liable to delays since the is so little slack in their schedules but overall they are a good airline0 -
NiftyDigits wrote: »Much easier to simply check on the Manage Your Booking section of the Air Asia website to see the new times there. If no new times, then your flights are unaffected.
What a drama over nothing.
So you're a specialist on Air Asia Philippines too?
Clearly not, since I called them directly and they confirmed over the phone which flight had been effected. And still my flights on the main website appear unaffected.
0 -
Got an Air Asia flight from Kota Kinabalu (Sabah) to Kuching (Sarawak) a couple of years ago.
Big sign at check-in saying, 'No spears, No bows and arrows, No blow-pipes'! Fortunately, I hadn't had time for souvenir shopping!!0 -
PompeyPete wrote: »Got an Air Asia flight from Kota Kinabalu (Sabah) to Kuching (Sarawak) a couple of years ago.
Big sign at check-in saying, 'No spears, No bows and arrows, No blow-pipes'! Fortunately, I hadn't had time for souvenir shopping!!
Sure that wasn't Birmingham airport?0 -
So you're a specialist on Air Asia Philippines too?
Clearly not, since I called them directly and they confirmed over the phone which flight had been effected. And still my flights on the main website appear unaffected.
I buy around ten tickets annually with Air Asia, so I have some small experience.
Did you check via Manage Your Booking or not? Main website?0 -
NiftyDigits wrote: »I buy around ten tickets annually with Air Asia, so I have some small experience.
Did you check via Manage Your Booking or not? Main website?
I've got ten flights book right now and every one of them is showing in manage my booking on the date and time I booked them.
2 of the flights are on Philippines Air Asia and one had been changed - It is still showing as unchanged but have had it confirmed from the call centre in Manilla that it has been rescheduled.
It remains unchanged because they are unsure as to what the actual change will be yet. It was just pre advice.
But given they weren't flight specific it was a bit pointless, hence my moan.0
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