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MSE News: Silent PPI calls to be probed by Ofcom
Former_MSE_Helen
Posts: 2,382 Forumite
"Silent and abandoned phone calls about PPI are being investigated by telecoms watchdog Ofcom ..."
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good to know but my most annoying calls are made from abroad, have no controls exerted over them (as far as I know) and if you say no or try to find out who they are and/or how they got your number you often get an earful of abuse
I joined TPS years ago, but in the last couple of years you would never know as I get a lot of calls from abroad and quite a few from the UK - these companies often try to blame me for signing up for something (untrue) but if I manage to speak to someone senior it usually turns out that they have bought my info even though I always make sure that I say my information, if given for any reason, should not be passed on to anyone. Oh and it is always the case that 'company policy' prevents them from telling me who sold them my details.0 -
Too little, too late - and it will be another two or three years before some weak and ineffective report emerges.Businesses using 084, 087 or 09 numbers will soon need to display details of the inbuilt Service Charge under Ofcom's "unbundled tariffs" plans.
Businesses using 084, 087 or 09 numbers for customer service, complaints, renewals, etc, will need to swap to an 01, 02, 03 or 080 number before the Consumer Rights Directive comes into effect June 2014.0 -
good to know but my most annoying calls are made from abroad, have no controls exerted over them (as far as I know) and if you say no or try to find out who they are and/or how they got your number you often get an earful of abuse
My thoughts as well, I've taken to just ignoring the landline during the day now because most calls are silent ones or other nonsense. I did like the look of that BT one that would not ring on international or withheld numbers until I found that if you have a standard phone connecting through the BT's base station the standard phone will still ring. That makes it quite pricey to replace a set of phones that are otherwise working fine.
John0 -
at last! this has been greatly needed for too long. i get at least 3 calls a week on my land line and almost one a day on my mobile.
i've been registered with tps for months now and i still get them.
they do seem to be trying a different route now using skype based phone calls which have a different number and are hard to trace.0 -
'Two calls a week is too many'
I'd say that any of these calls ever is too many! I don't even have a land line connected any more because of the amount of rubbish I get. I am NEVER going to buy anything from any of these companies anyway so its as much a waste of their time as it is mine when they call.0 -
I just thought I'd add to this - I get upto 3 calls a day from automated PPI and reclaim services! Luckily in most cases it's just a case of clearing the answerphone on an evening when i get in from work! I've now registered for TPS (but takes 28 days to kick in) and have now gone back to having caller ID on the line!
The best bit is that I've already had my PPI back following ML's advice and doing it myself! Wise enough not to be pressured into ever taking it again!0 -
This recent press release is suitably scathing of the current Ofcom policy of inaction.
http://www.fairtelecoms.org.uk/uploads/1/1/4/5/11456053/more_ofcom_inaction.pdfBusinesses using 084, 087 or 09 numbers will soon need to display details of the inbuilt Service Charge under Ofcom's "unbundled tariffs" plans.
Businesses using 084, 087 or 09 numbers for customer service, complaints, renewals, etc, will need to swap to an 01, 02, 03 or 080 number before the Consumer Rights Directive comes into effect June 2014.0 -
I just thought I'd add to this - I get upto 3 calls a day from automated PPI and reclaim services! Luckily in most cases it's just a case of clearing the answerphone on an evening when i get in from work! I've now registered for TPS (but takes 28 days to kick in) and have now gone back to having caller ID on the line!
The TPS is a toothless waste of space and money in my view - all these shysters have to do is use a foreign call centre (which most of them do) and the TPS can't touch them, nor can Ofcom.
What's needed is for Ofcom to get together with the FSA and any other required government departments and close these companies down for good. None of thess outfits serve a useful purpose, their only goal is to cream off a percentage from what people can claim themselves for free and they don't care who they are calling. Frequently I get the same outfit calling several times and they don't even listen if you do try and correct them.
I had one Indian ask for a name I've never heard of (except from them and their ilk) and when I said that person didn't live here he went on to say that they'd managed to reclaim £10K of PPI for me. When I said that that was damned good going he seemed to think it was a compliment until I pointed out that he had absolutely no idea to whom he was talking, apart from that it wasn't the name for which he'd asked, so to have reclaimed all that money for "me" would be a miracle.
I've given up being polite to them now, as far as I'm concerned PPI is a four-letter word with a letter missing so I give them a four-letter word back without any letters missing then add them to my call blocker.
The most annoying ones are those that just play a recorded message at you, I can't even get the pleasure of someone real hearing my reply.0 -
Two a week??? I sometimes get 3 or 4 in a morning on the landline!! Lately I've been bombarded by calls from 01269 numbers - some call centre involved with insurance - different last 6 digits every time!!0
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Good news Ofcom are 'investigating' 'Silent PPI calls'.
In the meantime, don't give up on TPS... it IS still worth registering. See their excellent information for exactly what it can & can't stop, plus who to contact about the reminder.
<sorry can't paste link>
One useful note: Once you register a residential number you don't have to renew BUT be aware... if you change stuff TPS may be told your line is 'inactive' and so will remove your number from the TPS list. This could include changing your telephone package, adding broadband or changing telephone line service provider. So I guess if you've done these try re-registering.
Also: TPS doesn't cover 'Automated Messages' or 'Marketing telephone calls from overseas' Both of these should be reported to: The Information Commissioners Office
<sorry can't paste link>
If you can make time in your busy day... note the exact date and time of the call and report using their above link. Including your phone number & service provider(s) will help make them aware of the scale of the problem.
My service provider (the oldest one in the country) told me they don't get enough complaints to justify more research into better technologies and features like being able to block international calls overnight.0
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