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MSE News: 'Simple consumer rights' and help for carers unveiled in Queen’s Speech
Former_MSE_Helen
Posts: 2,382 Forumite
"The Government plans to cap bills for social care, introduce a flat-rate state pension and extend consumer rights..."
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'Simple consumer rights' and help for carers unveiled in Queen’s Speech
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'Simple consumer rights' and help for carers unveiled in Queen’s Speech
Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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I note that carers allowance can be paid to people earning under £100.
This threshold has not changed for several years now, so it takes more and more people out of being able to care, as time goes on.0 -
Looks like massive changes to the state pension that will affect millions of people, yet hardly mentioned on the front pages!
http://www.dailymail.co.uk/money/pensions/article-2320696/End-66-week-married-people-pension-affect.html0 -
The Bill on Consumer Rights will include the provision that companies offering a telephone service to their customers for customer care, complaints, renewals and other similar functions must use a telephone number that is "charged at the basic rate".
This means moving from 084, 087 and 09 numbers to 01, 02, 03 or 080 numbers. It will be law before the end of 2013.
To make things easy, all 034 and 037 numbers are reserved as direct replacements for existing 084 and 087 numbers. The 030 and 033 ranges are available for new users.
Businesses that continue to use 084, 087 and 09 numbers will be covered by Ofcom's "unbundled tariffs" scheme that will come into law in 2014. Users of these numbers will be required to display their Service Charge wherever the telephone number is advertised and advise that phone networks add their Access Charge when a call is made.Businesses using 084, 087 or 09 numbers will soon need to display details of the inbuilt Service Charge under Ofcom's "unbundled tariffs" plans.
Businesses using 084, 087 or 09 numbers for customer service, complaints, renewals, etc, will need to swap to an 01, 02, 03 or 080 number before the Consumer Rights Directive comes into effect June 2014.0 -
The Bill on Consumer Rights will include the provision that companies offering a telephone service to their customers for customer care, complaints, renewals and other similar functions must use a telephone number that is "charged at the basic rate"..
I would guess that this won't apply to the DWP/...0 -
If DWP continue to use 0845 numbers they will soon have to declare a Service Charge of 2p/min or 3p/min under the "unbundled tariffs" scheme that will apply to all 084, 087 and 09 non-geographic numbers.Businesses using 084, 087 or 09 numbers will soon need to display details of the inbuilt Service Charge under Ofcom's "unbundled tariffs" plans.
Businesses using 084, 087 or 09 numbers for customer service, complaints, renewals, etc, will need to swap to an 01, 02, 03 or 080 number before the Consumer Rights Directive comes into effect June 2014.0 -
rogerblack wrote: »I would guess that this won't apply to the DWP/...
AFAIK you are not a consumer when you interact with the DWP - you are not buying any services/goods from them and they are not acting as a commercial operation - so I doubt any provisions of this new law will apply to them.0 -
Why shouldn't pensioners sell their house to fund care home. They can't live in two places at once. WHO is picking up the tab for this expense.0
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Why shouldn't pensioners sell their house to fund care home. They can't live in two places at once. WHO is picking up the tab for this expense.
I think the idea, rightly or wrongly, is that its not sensible to punish homeowners by forcing them to sell their homes to receive care when someone in the same situation who had rented all their lives (usually cheaper overall, in the long-run) would have the care paid for in full by the state.
The logic is that if you do too many things like this, you discourage saving/investment. Which is great right now, in a recession, but means a future government will have it even harder because there won't be as many people with their own homes/savings/nest eggs.
Why? Because you've shown them that there's no point - if you set aside money in case you need care, the government demands you spend it first and then fills in the rest itself. If you didn't save a penny, the government pays in full...so why, as an individual, would you bother putting money aside for it?0 -
Yes Woz, hadn't thought of that. It must be annoying to say the least for someone paying alongside someone not.
Might be a case of don't ask and don't tell.
p.s. Can't believe it,the real reason is probably something to do with the old folk selling up and depressing the housing market.The banks wouldn't like that.0
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