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MSE News: New glitch hits RBS and NatWest apps

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Former_MSE_Helen
Former_MSE_Helen Posts: 2,382 Forumite
in Budgeting & bank accounts
"RBS, NatWest and Ulster Bank customers who use the group's mobile banking apps have been unable to access their accounts..."
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New glitch hits RBS and NatWest apps

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  • Pincher
    Pincher Posts: 6,552 Forumite
    1,000 Posts Combo Breaker
    If it was a denial of service attack, would they come clean?

    Just a theory, the recent service outages were not technical faults, as they must have disaster recovery plans, backup systems etc. I suggest hackers have been blackmailing the bank, and they refused to pay up.

    Second theory, the hackers have been blackmailing ALL the banks, and they all paid up, except NatWest.

    Third theory, it's the Russians.
    The Russian !!!!! lost a lot of money in Cyprus, and they want it back.
  • ic
    ic Posts: 3,430 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    My coop app wasn't working this morning. I figured as its the last working day of the month, a lot of people will be getting paid today so all checking their accounts first thing.
  • dtaylor84
    dtaylor84 Posts: 648 Forumite
    Part of the Furniture Combo Breaker
    Pincher wrote: »
    Just a theory, the recent service outages were not technical faults, as they must have disaster recovery plans, backup systems etc.

    Your naivety is touching...
  • DJ1UK
    DJ1UK Posts: 373 Forumite
    Part of the Furniture 100 Posts Photogenic Combo Breaker
    No issue really, just logged onto their website using my phone instead.

    Must be a slow news day.


    DJ
  • alanq
    alanq Posts: 4,216 Forumite
    1,000 Posts Combo Breaker
    Announcement in NatWest online banking says mobile and telephone banking will be unavailable 02:00-06:00 GMT on Sunday.
  • jamesd
    jamesd Posts: 26,103 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Doesn't this just affect access to the accounts with the mobile apps, not all access to the accounts by anyone who uses the mobile apps as well?
  • SnowTiger
    SnowTiger Posts: 4,461 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Pincher wrote: »
    If it was a denial of service attack, would they come clean?

    Just a theory, the recent service outages were not technical faults, as they must have disaster recovery plans, backup systems etc. I suggest hackers have been blackmailing the bank, and they refused to pay up.

    Second theory, the hackers have been blackmailing ALL the banks, and they all paid up, except NatWest.

    Third theory, it's the Russians.
    The Russian !!!!! lost a lot of money in Cyprus, and they want it back.

    Another theory, which has been mentioned by people who claim to be in the know, is that Natwest's creaky old system just can't keep up sometimes. :)

    Anyway, like many others, I've spread my cash between a few different banking groups and keep some of the paper stuff at-hand. :rotfl:

    I must admit that I was generally impressed with the way Natwest dealt with its major problem last year.
  • mrmajika
    mrmajika Posts: 987 Forumite
    Part of the Furniture 500 Posts Combo Breaker Photogenic
    jamesd wrote: »
    Doesn't this just affect access to the accounts with the mobile apps, not all access to the accounts by anyone who uses the mobile apps as well?

    As someone who has been 'affected', I can confirm that this is the case.

    A mild irritation at worst. For a whole morning it was like being back in the dark ages of 2010, when mobile apps weren't available, and I had to dust down the laptop.
    Whilst my posts do not constitute financial advice, I am always, without fail, 100% right! :D
  • Kate11537
    Kate11537 Posts: 1 Newbie
    Natwest had a update on App Store last night. Updated fine. Today (payday) unable to transfer funds to pay rent and check what debits have came out before the Easter weekend. Sat on hold for 10mins and couldn't wait any longer! Would go into store but know there won't be enough staff and longer queues
  • SnowTiger
    SnowTiger Posts: 4,461 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Kate11537 wrote: »
    Natwest had a update on App Store last night. Updated fine. Today (payday) unable to transfer funds to pay rent and check what debits have came out before the Easter weekend. Sat on hold for 10mins and couldn't wait any longer! Would go into store but know there won't be enough staff and longer queues

    App Store? I guess you have an iThing. No problems with the Android app at the moment.

    Can't you access your account online using a web browser? Natwest's website is definitely working - I've just used it to transfer some money.
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