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item not as described & bits missing
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# 1
welshgirl_michelle
Old 24-02-2013, 9:43 PM
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Default item not as described & bits missing

I will try to keep this as short as possible!!

Purchased a reborn doll on behalf of my friend Dec 9th 2012. Purchased the item, paying a little extra for extra bits and bobs to go with the item. Total cost £217.00

Delivery date was estimated 30th Jan 2013 (giving the seller enough time to make it to our specification). Item didn't arrive so i got in touch and she said it would be delayed due to some items being faulty & her having to re-order. The item arrived 1st week of February.

When i opened the box i was horrified!! The reborn doll was nothing like we expected! I was gutted! The item was not as described (she had not done the doll to our request & also items were MISSING) The item looks like it has been rushed. It's not finished to an acceptable standard & it's nothing like we had asked for.

We have emailed the seller and yet to have a reply (2weeks now) We did manage to get hold of her and she said she would send out the missing items (we are yet to received them) She told us to try a couple of things with the reborn to style the hair (it has not worked)

Contacted ebay and paypal and we are not able to open a dispute case as its over the 45 days. Explained to ebay that the delivery date for the reborn doll was just over 45 days anyways!

Since contacting ebay we have found a website where to my horror i have found that 2 other buyers have recently been in the same situation, 1 buyer spending more money on their item. They've had no luck in contacting the seller as she ignores ALL emails and phone calls. Both buyers said they had been in touch with ebay to make them aware of this seller. I feel it's really unfair that she is getting away with this!!

Has anyone got any suggestions as where we stand with trying to get our money back? Item is not as described & items which we paid extra for are missing .. Any help would be much appreciated?
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# 2
Chopsie&Chelvis
Old 24-02-2013, 10:20 PM
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Did you pay by credit card through Paypal? You may be able to claim with your bank for a section 75 (I think) refund.
I'm Lauren

MFW - £125,298.28 in Jan 2011 £114,609.67 on 22/12/11 £107,401.94 on 10/1/13 Aiming to be MF in Sept 2023
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# 3
welshgirl_michelle
Old 24-02-2013, 10:29 PM
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Quote:
Originally Posted by Chopsie&Chelvis View Post
Did you pay by credit card through Paypal? You may be able to claim with your bank for a section 75 (I think) refund.
I paid with a visa debit card through paypal?
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# 4
bartelbe
Old 25-02-2013, 12:31 AM
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Sounds like a scam, the long lead time protecting the seller from any comeback from ebay. You can try paypal, or if it is a business, consummer protection laws. At the very least, give the seller a neg and low stars. Enough of those will stop it happening to anyone else.
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# 5
soolin
Old 25-02-2013, 8:42 AM
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Quote:
Originally Posted by bartelbe View Post
Sounds like a scam, the long lead time protecting the seller from any comeback from ebay. You can try paypal, or if it is a business, consummer protection laws. At the very least, give the seller a neg and low stars. Enough of those will stop it happening to anyone else.
Paypal is no good as it is over 45 days, feedback cannot be left as it is over 60 days.

That only leaves, as suggested a card chargeback or ultimately small claims court.
I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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# 6
Gary123456790
Old 25-02-2013, 9:24 AM
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Leave bad feedback and low stars to warn other buyers. If lots of a buyers do this it will affect their rating and they will eventually get banned.

Have you got their address on any of the paperwork?

If you really don't want it then I would send it back to them special delivery with a strongly worded letter saying you would like a refund and will take them to court if you do not receive it.

You can always mock up some solicitors letters 14 days after that if you dont get your refund or actually take them to court.

Dont give in, you will get there. I think you're going to have to be prepared to fight tho.

Gary.
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# 7
soolin
Old 25-02-2013, 9:27 AM
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Quote:
Originally Posted by Gary123456790 View Post
Leave bad feedback and low stars to warn other buyers. If lots of a buyers do this it will affect their rating and they will eventually get banned.

Have you got their address on any of the paperwork?

If you really don't want it then I would send it back to them special delivery with a strongly worded letter saying you would like a refund and will take them to court if you do not receive it.

You can always mock up some solicitors letters 14 days after that if you dont get your refund or actually take them to court.

Dont give in, you will get there. I think you're going to have to be prepared to fight tho.

Gary.
Over 60 days for feedback.
I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I'm a volunteer to help the boards run smoothly, and I can move posts there. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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# 8
welshgirl_michelle
Old 25-02-2013, 10:06 PM
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I've not been able to see her address anywhere. It's not on the paypal receipt. Where else could i find it?
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# 9
welshgirl_michelle
Old 13-03-2013, 9:38 AM
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I've managed to get her address What is the best action to take next? Send a letter to her?
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