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Trouble claiming ppi back from a company called 'credit plus'
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# 1
girlscout666
Old 22-02-2013, 4:36 PM
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Default Trouble claiming ppi back from a company called 'credit plus'

So,

back in 2007 I used a car finance broker called Credit Plus.

The mis - sold me PPI and basically guilted me into taking it by taking advantage of me as a young 20 yr old buying her first car and telling me that there could be a chance my finance wouldn't be approved unless I took it out.

I totally forgot about the PPI until a couple of month until the end of my loan (in 2010) and I lost my job. When ringing credit plus to tell them this and ask if I could arrange a payment plan, the lady advised me that I had PPI! I asked then if I could make use of it and she said no. I had to of been out of work for 3 or 4 months or more. Useless anyway!

Anyway, about 2 years ago now I sought the help of a solicitors to help me claim back this PPI. We estimated I am owed about £1k

The whole process has gone on, and on, and on, and on being passed from pillar to post, between the brokers who sold me the PPI and the actual creditors (who actually have nothing to do with the PPI element of the finance). Now, after 2 whole years finally, someone at Credit Plus has responded to my solicitors and flat out LIED and claimed that they don't, nor have they EVER sold PPI with car finance. - This, is quite clearly utter rubbish and I am shocked an appalled that they are actually lying. Not only do they currently have the option to take out PPI on their loan application page on their site (which wouldn't be there if they claim that they don't offer PPI) but I know 150% I WAS mis-sold PPI back in 2007 with my car finance.

Throughout this entire process, I was also shocked to hear that my solicitors have never actually requested my original agreement documents to prove otherwise!! It's madness! I have now taken it upon myself to request my original agreement papers as the solicitors have said that without that, they can do no more for me.

I am fuming, to say the least. I have sent a couple of emails now to request my original agreement as apparently the 'only man who deals with this' is on annual leave fora week. Probably utter tosh as well.

I know full well that I was sold PPI, but I am now terrified that when (or IF) they eventually agree to send me my original documents, that they might tamper with them to remove the evidence... is this possible?!! The company are clearly total liars and I wouldn't put it past them!

Has anyone else had dealings with Credit Plus when trying to claim back PPI?!

Thanks in advance,
Jess
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# 2
-taff
Old 22-02-2013, 8:20 PM
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I suggest you read this befoe you start fuming more to see where you went wrong. You cannot ask for your original agreement if the account is closed.
http://www.moneysavingexpert.com/rec...loan-insurance
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# 3
_Andy_
Old 22-02-2013, 9:13 PM
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"but I know 150% "

uggh
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# 4
amersall
Old 23-02-2013, 11:07 AM
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The cost of your solicitor may outweigh any redress for PPI that you may have had, was it a no win no fee basis?.

Did you actually use this company for a loan or did you buy the car from a dealer?.

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# 5
girlscout666
Old 24-02-2013, 11:20 PM
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Quote:
Originally Posted by _Andy_ View Post
"but I know 150% "

uggh
No need to be quite so condescending and rude. I DO know full well that I was sold PPI with this car finance.

In answer to other questions, Yes I did take out finance with this broker. And to whoever said I can't get documentation, it seems I can - the solicitors haven't told me I can't and the people I have spoken to so far at the brokers haven't said it'll be an issue, but just need to speak to the correct person.

I am not paying the solicitors anything. It's no win no fee and they will take 15%

Anyway. thanks.
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# 6
girlscout666
Old 24-02-2013, 11:26 PM
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Quote:
Originally Posted by -taff View Post
I suggest you read this befoe you start fuming more to see where you went wrong. You cannot ask for your original agreement if the account is closed.
I've just read through this and it doesn't state that you can't get your paperwork if the account it closed at all. So don't know where you got that from?! It says:

Closed account? You can ask for a full breakdown of your whole account, specifically including the insurance. If it takes longer than 40 days, report it to the Information CommissionerThis can cost £10 so you could include a £10 cheque (not cash).
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# 7
Moneyineptitude
Old 25-02-2013, 1:42 AM
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Quote:
Originally Posted by girlscout666 View Post
I've just read through this and it doesn't state that you can't get your paperwork if the account it closed at all. So don't know where you got that from?!
He got it from the article which you helpfully quoted.

In order to get a "full breakdown" , you'll need to submit a Subject Access Request (SAR) letter for £10. . So, as -taff said, "you cannot request your original agreement if the account is closed".

So best to stop "fuming" and write that £10 cheque.
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# 8
amersall
Old 25-02-2013, 7:51 AM
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My question was not answered.
Did you get the car from a dealer or did you get the loan from a broker and then bought the car?.

If you got the car from the dealer, these are who you put the claim into.

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# 9
Moneyineptitude
Old 25-02-2013, 9:15 AM
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Quote:
Originally Posted by girlscout666 View Post

I am not paying the solicitors anything. It's no win no fee and they will take 15%
So, in other words, you are paying the solicitors 15% of any redress you win!

You do realise that you could have complained for free (apart, perhaps, from the £10 for a SAR)?

Do also note that even a SAR won't net you the original agreement you sought because the account is closed.
Quote:
Originally Posted by amersall View Post
If you got the car from the dealer, these are who you put the claim into.
A competent solicitor would know this already, of course

Last edited by Moneyineptitude; 25-02-2013 at 9:24 AM.
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# 10
girlscout666
Old 25-02-2013, 9:56 AM
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Quote:
Originally Posted by amersall View Post
My question was not answered.
Did you get the car from a dealer or did you get the loan from a broker and then bought the car?.

If you got the car from the dealer, these are who you put the claim into.
No, I got finance through the broker, NOT a dealer. The brokers also sourced the car for me.

Ok, well thanks for your answers. I will write a £10 cheque then and ask for a full breakdown of my agreement.
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# 11
girlscout666
Old 25-02-2013, 9:58 AM
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Quote:
Originally Posted by Moneyineptitude View Post
So, in other words, you are paying the solicitors 15% of any redress you win!

You do realise that you could have complained for free (apart, perhaps, from the £10 for a SAR)?

Do also note that even a SAR won't net you the original agreement you sought because the account is closed.

A competent solicitor would know this already, of course
Thanks, but I wasn't confident enough to do it alone as I am not clued up on these matters. There's no need to be so patronizing. I only asked for help from a solicitors as these particular ones were recommended to me and only take 15% rather than 20% as a lot do.

Now that I have some more info on what to do, and (clearly, the solicitors aren't as good as I was told they were!) I probably will go it alone.
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# 12
Moneyineptitude
Old 25-02-2013, 10:03 AM
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Quote:
Originally Posted by girlscout666 View Post
Thanks, but I wasn't confident enough to do it alone as I am not clued up on these matters. There's no need to be so patronizing. I only asked for help from a solicitors as these particular ones were recommended to me and only take 15% rather than 20% as a lot do.
Be sure to write to your solicitors telling them you no longer want them to represent you in this matter.
A PPI complaint should take only about two months to complete, two years is unacceptable.

Don't be surprised if the solicitor charges you for work already done though.
Sorry if this answer appears patronising..
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# 13
magpiecottage
Old 25-02-2013, 11:20 AM
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Quote:
Originally Posted by Moneyineptitude View Post
Be sure to write to your solicitors telling them you no longer want them to represent you in this matter.
A PPI complaint should take only about two months to complete, two years is unacceptable.
Agreed

Quote:
Don't be surprised if the solicitor charges you for work already done though.
But could probably be responded to with a complaint that they were incompetent.
I run a consultancy to help Independent Financial Advisers to comply with their rules and resolve complaints. Although I am qualified to, I don't advise consumers for reward.
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# 14
dazza12
Old 25-02-2013, 4:52 PM
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I've used Creditplus myself, twice in the past. They are both a broker and a dealer - they arrange the credit via companies like Santander and Advantage Finance, and also source the car for you.

It's worth waiting until you have the SAR before moving further on this. Sometimes Creditplus arrange the insurances (GAP, PPI, Mechanical cover etc) and sometimes the loan company does. This may also be why you're having trouble getting the right information - it may be with the loan company itself.
PPI Complaints upheld against Barclaycard, Welcome Finance, Capital One and MBNA.

Competition wins:
2010 - approx £450. 2011 - approx £800. 2012 - approx £300. 2013 - nothing so far!
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# 15
girlscout666
Old 27-02-2013, 3:54 PM
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Quote:
Originally Posted by dazza12 View Post
I've used Creditplus myself, twice in the past. They are both a broker and a dealer - they arrange the credit via companies like Santander and Advantage Finance, and also source the car for you.

It's worth waiting until you have the SAR before moving further on this. Sometimes Creditplus arrange the insurances (GAP, PPI, Mechanical cover etc) and sometimes the loan company does. This may also be why you're having trouble getting the right information - it may be with the loan company itself.
Finally! Someone who has dealt with these guys.

Thanks for your message - I have asked with the actual creditors (they were a company called British Credit Trust) they've assured me that it wasn't them to added the PPI, and that it most certainly was Credit Plus. Solicitors have dealt with both companies and have always ended up back at Credit Plus.

Thanks very much, I shall put aside £10 and ask for a full breakdown of my agreement which (should!) outline the PPI that was included in my loan.

Jess
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# 16
chadar
Old 16-08-2013, 2:24 AM
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Default Creditplus are a bunch of crooks!

I am going through the same ordeal with Creditplus, since June 2012.
They seem like a bunch of crooks. They keep on referring me to their compliance team that seems not to exist.
The FSA needs to review and fine them for purporting to be FSA regulated, but in fact have being strucked off their list.
I have received more info from their Administrator (PCF) and proof of agreement that confirms their brokage affiliation at the time I took out my car finance.
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# 17
chadar
Old 02-01-2014, 2:35 PM
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Hi,
Have you got any feedback about your PPI claim from Creditplus - Whichdeal Limited?
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# 18
Moneyineptitude
Old 02-01-2014, 11:57 PM
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Quote:
Originally Posted by chadar View Post
Hi,
Have you got any feedback about your PPI claim from Creditplus - Whichdeal Limited?
The Op of this thread last logged in to this site two months prior to your first post in this thread which itself was almost six months ago. Now, as then, I doubt you'll get a response;
http://forums.moneysavingexpert.com/....php?u=1184975
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