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MSE News: Halifax & Lloyds customers can't get cash on New Years Eve

Former_MSE_Dan
Former_MSE_Dan Posts: 1,593 Forumite
1,000 Posts Combo Breaker
in Budgeting & bank accounts
Halifax and Lloyds TSB customers have reported that they cannot access their cash from ATMs, online banking and even debit cards not working in shops, on one of the biggest party nights of the year.
Read the full story

Halifax & Lloyds customers can't get cash on New Years Eve

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Former MSE team member
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Comments

  • innovate
    innovate Posts: 16,217 Forumite
    10,000 Posts Combo Breaker
    After the NatWest debacle earlier in the year, I am surprised that there are still people out there who rely on one single bank / payment instrument.

    I am equally, if not more, surprised that at least one major bank still doesn't appear to have their hot stand-by arrangements under control.
  • dtaylor84
    dtaylor84 Posts: 648 Forumite
    Part of the Furniture Combo Breaker
    I've experienced intermittent problems with the online service, but it has worked after a few tries.

    I also successfully made a few faster payments today, but I think that was before the problem started. Other than that, I haven't tried withdrawing any money or using my debit card today.
  • guesswho2000
    guesswho2000 Posts: 1,703 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Uniform Washer
    Online banking hasn't been an issue for me, but I don't use the card to purchase or withdraw cash, so can't comment on that.
  • dalesrider
    dalesrider Posts: 3,447 Forumite
    Well. just login to IB with Halifax. Paid for a tank full of petrol on the Visa debit with Halifax about 30 mins ago...

    Interesting to note that £20.00 cash I took out on Sat 29/12 is showing a date of 31/12 ????
    Never ASSUME anything its makes a
    >>> A55 of U & ME <<<
  • Maddness
    Maddness Posts: 1 Newbie
    dalesrider wrote: »
    Well. just login to IB with Halifax. Paid for a tank full of petrol on the Visa debit with Halifax about 30 mins ago...

    Interesting to note that £20.00 cash I took out on Sat 29/12 is showing a date of 31/12 ????

    Yea the issue lasted about an hour and a half and is mostly fixed now..

    As for the payment showing on the 31st any withdrawal made on a non working day will show as the next working day (ie sat/sun or bank holiday) if you look in the description it will show the actuall day of withdrawal
  • stclair
    stclair Posts: 6,855 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    What time did this start? I used my Lloyds debit card about five ish.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • dalesrider
    dalesrider Posts: 3,447 Forumite
    Maddness wrote: »
    As for the payment showing on the 31st any withdrawal made on a non working day will show as the next working day (ie sat/sun or bank holiday) if you look in the description it will show the actuall day of withdrawal

    Mmm. never noticed that before :eek: All other bank accounts I have show the ATM debits on the same day as taken.
    Never ASSUME anything its makes a
    >>> A55 of U & ME <<<
  • CKhalvashi
    CKhalvashi Posts: 12,134 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    innovate wrote: »
    After the NatWest debacle earlier in the year, I am surprised that there are still people out there who rely on one single bank / payment instrument.

    I am equally, if not more, surprised that at least one major bank still doesn't appear to have their hot stand-by arrangements under control.

    Whilst I don't rely on a single bank (I've got current accounts with HSBC (main), Lloyds, Halifax, Nationwide and Coop, and savings/mortgages split between these to keep them below the £170k/upper BTL limits), but only had a Lloyds debit and Halifax debit on me at the time. Car said 16 miles to empty (58 miles from my licensing district and 64 miles from home), so tried Lloyds; didn't work. Tried HFX, didn't work, and in the end OH (who I was actually popping over to see/nab £400 of change from, as I'd just dropped someone down the road) came and bailed me out (!).

    How very embarrassing that one was, although in fairness, I shouldn't have been running a taxi on account work with that little fuel in the first place!

    CK
    💙💛 💔
  • pmduk
    pmduk Posts: 10,693 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 1 January 2013 at 11:41AM
    I had problems withdrawing cash on Sunday, 8 machines were out of order or empty, before finding one that worked, 4 of them were Lloyds TSB/Halifax. Surely banks should have better arrangements to refill machines on one of the busiest weekends of the year?
  • Kyresa
    Kyresa Posts: 1,534 Forumite
    Part of the Furniture 1,000 Posts
    I've had problems with online banking with halifax.

    I'm not able to view transactions since 24 December 2012 and haven't been able to for 24 hours now!

    Other accounts are all viewing fine (and I just transferred a test £1 to check it!)
This discussion has been closed.
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