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    • girl_withno_name
    • By girl_withno_name 5th Dec 12, 12:50 PM
    • 1,490Posts
    • 1,638Thanks
    girl_withno_name
    KGB Deals - Refund refused (will service)
    • #1
    • 5th Dec 12, 12:50 PM
    KGB Deals - Refund refused (will service) 5th Dec 12 at 12:50 PM
    Hi all,

    Wondering if anyone could help me please... My other half is trying to get a refund for a deal we purchased through KGB Deals for a Mirror Will from Wills & Trusts Associates.

    We have made several attempts to get in touch with Wills & Trusts Associates, both using the email address (as specified on the deal voucher) and their online 'contact us' form, but have received absolutely no response and therefore have not been able to book or use the voucher.

    Before the voucher expired, but after the 7 day cool-off period, we contacted KGB Deals to request that they arrange a refund given the situation but this has been declined with the following response given:


    "Thank you for your e-mail.

    We have reviewed your refund request in accordance with the terms and conditions as expressly indicated on the kgbdeals web site. We regret to inform you request will not be granted as the 7 day restriction period has lapsed.

    Please let us know if we could be of further assistance."

    This doesnít seem to give any protection to the customer against the merchant not honouring (or even KGB Deals selling deals for merchants which donít exist!) Can anyone give us any further advice on this matter and how we could pursue a refund from KGB Deals? I assume we cannot discuss this with Wills & Trusts Associates as we cannot contact them and our contract is not with them anyway.
    You were only killing time and it'll kill you right back
Page 1
    • girl_withno_name
    • By girl_withno_name 5th Dec 12, 1:03 PM
    • 1,490 Posts
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    girl_withno_name
    • #2
    • 5th Dec 12, 1:03 PM
    • #2
    • 5th Dec 12, 1:03 PM
    I would imagine that this comes under services rather than goods (on KGB Deals’ part) for which the MSE website says

    "Quite simply, it demands that any service provided in England, Wales and Northern Ireland (common law in Scotland has similar effect), should be carried out with...

    Reasonable care and skill,
    Within a reasonable time and
    At a reasonable cost"


    I'd argue that nothing’s even been carried out here!
    Last edited by girl_withno_name; 05-12-2012 at 1:10 PM.
    You were only killing time and it'll kill you right back
  • shocky
    • #3
    • 5th Dec 12, 2:21 PM
    • #3
    • 5th Dec 12, 2:21 PM
    Have you tried calling Wills and Trust Associates? I went on their website and it tells you to call them in huge letters. Hopefully if you speak to a person you can get this sorted.
    • girl_withno_name
    • By girl_withno_name 5th Dec 12, 2:25 PM
    • 1,490 Posts
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    girl_withno_name
    • #4
    • 5th Dec 12, 2:25 PM
    • #4
    • 5th Dec 12, 2:25 PM
    I'll be honest - calling them is the one contact option we haven't tried yet, trying to avoid that 0843 number which are expensive to call?? (Was also trying to follow the instructions on the deal to email!)
    You were only killing time and it'll kill you right back
    • bod1467
    • By bod1467 5th Dec 12, 4:38 PM
    • 14,566 Posts
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    bod1467
    • #5
    • 5th Dec 12, 4:38 PM
    • #5
    • 5th Dec 12, 4:38 PM
    Hmm. 08432 894 785 doesn't yield a geographic alternative on saynoto0870.com.
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    Please do not PM me for help - I will not offer help via PM.
  • dalesrider
    • #6
    • 5th Dec 12, 5:22 PM
    • #6
    • 5th Dec 12, 5:22 PM
    I would imagine that this comes under services rather than goods (on KGB Dealsí part) for which the MSE website says

    "Quite simply, it demands that any service provided in England, Wales and Northern Ireland (common law in Scotland has similar effect), should be carried out with...

    Reasonable care and skill,

    Within a reasonable time and
    At a reasonable cost"




    I'd argue that nothingís even been carried out here!
    Originally posted by girl_withno_name
    Other than KGB providing he voucher.... Which is what the OP purchased, from KGB....
    • girl_withno_name
    • By girl_withno_name 6th Dec 12, 8:57 AM
    • 1,490 Posts
    • 1,638 Thanks
    girl_withno_name
    • #7
    • 6th Dec 12, 8:57 AM
    • #7
    • 6th Dec 12, 8:57 AM
    Other than KGB providing he voucher.... Which is what the OP purchased, from KGB....
    Originally posted by dalesrider
    I also tried saynoto0870 with no luck OH is going to call at lunchtime and see if we have any luck...

    If not, then who should my complaint be with??
    You were only killing time and it'll kill you right back
    • keyser666
    • By keyser666 7th Dec 12, 1:04 AM
    • 2,055 Posts
    • 1,571 Thanks
    keyser666
    • #8
    • 7th Dec 12, 1:04 AM
    • #8
    • 7th Dec 12, 1:04 AM
    Think you will find ways to do your own will here on MSE if you have a search. Also know there are sometimes a free will service once a year as part of national will day or something
    • Jeff Bridges hair
    • By Jeff Bridges hair 7th Dec 12, 5:38 AM
    • 5,974 Posts
    • 7,236 Thanks
    Jeff Bridges hair
    • #9
    • 7th Dec 12, 5:38 AM
    • #9
    • 7th Dec 12, 5:38 AM
    Registrant:
    Wills & Trusts Associates Ltd

    Registrant type:
    UK Limited Company, (Company number: 8049476)

    Registrant's address:
    Ausford House
    7 Woodhead Rd
    Glossop
    SK13 7RH
    United Kingdom
    Thats where they are registered. Though this site has only been registered this year they seem to only register their site for 2 years at a time as it runs out in '14 which for a reputable company like them is a short space of time for a website to be hosted for. 5 - 10 should be the norm.
    "If you no longer go for a gap, you are no longer a racing driver" - Ayrton Senna
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