How do you rate your home phone and broadband pro...

[Gemini.IDF]

Originally Posted by AlanRalph

Overall, we get a good service from VM (phone, broadband, TV) - however, when there have been problems, it is pot luck whether you get through to UK support people or a call-centre in India (judging from the voice and line quality). UK support people have been a pleasure to deal with - but call-centre folks, although they do their best, cause elevated aggravation for the simple reason that I can barely understand them! I ought to track down the contact details for whoever heads up VM's customer support, and write them a letter with all of this - if they switched fully to local support teams, I reckon they'd have a lot more happy customers!

Couldn't agree more. Everything about VM is great - except these awful call centres in India! They do their best I know and are extremely polite, but these centres do not really work, except for simple queries. However, I have found that if I persist, I can get put through to a British person in the UK who will bend over backwards to be helpful. The old NTL had absolutely terrible customer service, but Virgin has improved out of all recognition. You do only get what you pay for!

[elcave]

It's difficult for me to give SKY a good rating for broadband as we have a poor connection and have had trouble from every provider used previously (BT and TT).

[Jeff Bridges hair]

I use BT for both and I cant complain. Can also use the BT Fon network when I stay in London for free to so im always online when I want to be with no extra costs.

[Swampmonster]

BT- worse than useless

Advertised as up to 2mb broadband speed but only get 0.1mb usually less.

Thats less than 1/20th of the advertised speed and suprised they can get away with that actually.

Feel totally ripped off.

Can't wait till I'm out of contract then going with allpay the churchroof based wireless broadband. Will ditch BT for landline then too as it isn't needed for allpay and then just use my mobile for calls.

Can't wait!!!

[miss kc]

Most providers are good when everything is working I think the acid test would be to rate how good providers are at dealing with problems or complaints

[andyinyorkshire]

For £40 a month a reasonable service (as close as to what you can call unlimited) when you have no choice... if only the we could have a non-monopoly price.