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  • FIRST POST
    • dickydonkin
    • By dickydonkin 1st May 12, 11:26 PM
    • 2,878Posts
    • 2,891Thanks
    dickydonkin
    Thank You npower Hometeam for another wasted day
    • #1
    • 1st May 12, 11:26 PM
    Thank You npower Hometeam for another wasted day 1st May 12 at 11:26 PM
    I would just like to express my sincere gratitude to npower Hometeam for informing me at ten minutes past five this afternoon that they could not honour the pre-arranged service of my boiler which is incorporated into the contract of my boiler breakdown insurance.

    Not only have I lost a days wages (I turned down a job because by boiler has not been serviced for over two years - npower failed to turn up on another pre - arranged booking), but having had to stay in the house and endure daytime television waiting for the engineer, this added insult to injury.

    I originally asked for a weekend service, but they apparently don't do boiler services on a weekend - however, my new appointment is for 'Saturday - AM' - which is between 08:30- and 13:00hrs - so it looks like a wasted Saturday waiting for these clowns.

    These people are full of excuses and lies - and I dread to think what their response time would be if my boiler broke down.

    Absolutely useless!

    Rant over!
Page 1
  • tcannabellarose
    • #2
    • 2nd May 12, 8:23 AM
    • #2
    • 2nd May 12, 8:23 AM
    I am in this position to. I had a message on the answer machine on Monday canceling my appointment for this saturday AM. I had the same problem last year also when they canceled 4 times!! Maybe I should reschedule for the summer??
    Destiny struggles to re-assert the pattern that was meant to be.
    • Poppycat
    • By Poppycat 2nd May 12, 11:32 AM
    • 12,624 Posts
    • 9,525 Thanks
    Poppycat
    • #3
    • 2nd May 12, 11:32 AM
    • #3
    • 2nd May 12, 11:32 AM
    Vote with your wallet/purse and leave them, its only way companies will learn and not take customers for granted, plus it will probably be cheaper in long run have a independent heating energy to do the job at a one off cost

  • nPower
    • #4
    • 2nd May 12, 2:18 PM
    Adam at npower
    • #4
    • 2nd May 12, 2:18 PM
    Hi dickydonkin,

    I'm really sorry to hear that your appointment was cancelled.

    Were you told why this was?

    If you'd like me to take a look into this for you, send me your details to forumresponse@npower.com and I'll find out what's happened.

    Many thanks,

    Adam
    Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
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