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Thank You npower Hometeam for another wasted day
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# 1
dickydonkin
Old 01-05-2012, 11:26 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Jan 2009
Posts: 2,487
Default Thank You npower Hometeam for another wasted day

I would just like to express my sincere gratitude to npower Hometeam for informing me at ten minutes past five this afternoon that they could not honour the pre-arranged service of my boiler which is incorporated into the contract of my boiler breakdown insurance.

Not only have I lost a days wages (I turned down a job because by boiler has not been serviced for over two years - npower failed to turn up on another pre - arranged booking), but having had to stay in the house and endure daytime television waiting for the engineer, this added insult to injury.

I originally asked for a weekend service, but they apparently don't do boiler services on a weekend - however, my new appointment is for 'Saturday - AM' - which is between 08:30- and 13:00hrs - so it looks like a wasted Saturday waiting for these clowns.

These people are full of excuses and lies - and I dread to think what their response time would be if my boiler broke down.

Absolutely useless!

Rant over!
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# 2
tcannabellarose
Old 02-05-2012, 8:23 AM
MoneySaving Convert
 
Join Date: Mar 2007
Posts: 19
Default

I am in this position to. I had a message on the answer machine on Monday canceling my appointment for this saturday AM. I had the same problem last year also when they canceled 4 times!! Maybe I should reschedule for the summer??
Destiny struggles to re-assert the pattern that was meant to be.
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# 3
Poppycat
Old 02-05-2012, 11:32 AM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Jul 2005
Posts: 12,560
Default

Vote with your wallet/purse and leave them, its only way companies will learn and not take customers for granted, plus it will probably be cheaper in long run have a independent heating energy to do the job at a one off cost

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# 4
nPower company representative
Old 02-05-2012, 2:18 PM
Has MSEs permission to post for company
Serious MoneySaving Fan
 
Join Date: Jul 2009
Location: UK
Posts: 797
Default Adam at npower

Hi dickydonkin,

I'm really sorry to hear that your appointment was cancelled.

Were you told why this was?

If you'd like me to take a look into this for you, send me your details to forumresponse@npower.com and I'll find out what's happened.

Many thanks,

Adam
Official Company Representative
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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