Thank You npower Hometeam for another wasted day

[dickydonkin]

I would just like to express my sincere gratitude to npower Hometeam for informing me at ten minutes past five this afternoon that they could not honour the pre-arranged service of my boiler which is incorporated into the contract of my boiler breakdown insurance.

Not only have I lost a days wages (I turned down a job because by boiler has not been serviced for over two years - npower failed to turn up on another pre - arranged booking), but having had to stay in the house and endure daytime television waiting for the engineer, this added insult to injury.

I originally asked for a weekend service, but they apparently don't do boiler services on a weekend - however, my new appointment is for 'Saturday - AM' - which is between 08:30- and 13:00hrs - so it looks like a wasted Saturday waiting for these clowns.

These people are full of excuses and lies - and I dread to think what their response time would be if my boiler broke down.

Absolutely useless!

Rant over!

[tcannabellarose]

I am in this position to. I had a message on the answer machine on Monday canceling my appointment for this saturday AM. I had the same problem last year also when they canceled 4 times!! Maybe I should reschedule for the summer??

[Poppycat]

Vote with your wallet/purse and leave them, its only way companies will learn and not take customers for granted, plus it will probably be cheaper in long run have a independent heating energy to do the job at a one off cost

[nPower company representative]

Hi dickydonkin,

I'm really sorry to hear that your appointment was cancelled.

Were you told why this was?

If you'd like me to take a look into this for you, send me your details to forumresponse@npower.com and I'll find out what's happened.

Many thanks,

Adam