MSE News: HSBC and First Direct systems crash (but now sorted)

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Former_MSE_Helen
Former_MSE_Helen Posts: 2,382 Forumite
edited 4 November 2011 at 5:59PM in Budgeting & bank accounts
This is the discussion thread for the following MSE News Story:

"HSBC and First Direct customers have reported being unable to use their cards or access their accounts online ..."
Read the full story:

HSBC and First Direct systems crash (but now sorted)


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Comments

  • Swipe
    Swipe Posts: 5,085 Forumite
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    I used my hsbc debit card to get petrol and shopping about 3pm and both transactions went through fine.
  • bingobella_2
    bingobella_2 Posts: 96 Forumite
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    i tryed at 2.30pm at matalan and cash machine and both were declined rang hsbc and they said they are trying to deal with it within the hour 2 hoyrs later and its still crashed!
  • qpop
    qpop Posts: 555 Forumite
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    Just checked my online banking at FD and all seems ok.

    Used debit card earlier at petrol station, no problem.

    Opened a regular saver at FD at around 2pm and that seemed to work ok too.
    I am an IFA, but nothing I say on this forum constitutes financial advice. Always draw your own conclusions and always do your own research.
  • ecco66
    ecco66 Posts: 20 Forumite
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    I've not had any problems with FD, I have just logged on and transferred some money to my Tesco Clubcard Plus.
  • Poolie
    Poolie Posts: 1,882 Forumite
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    had a UPS delivery which required the duty paying no luck with HSBC card at 1:30pm. Post office at 15:45 was the same declined. Local branch claimed they went down around 15:50 - yeah right!
  • gandalf16
    gandalf16 Posts: 24 Forumite
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    All back up & running
  • ChiefGrasscutter
    ChiefGrasscutter Posts: 2,112 Forumite
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    Swipe wrote: »
    I used my hsbc debit card to get petrol and shopping about 3pm and both transactions went through fine.

    Possibly because whomever you got your petrol/shopping etc from does not use HSBC directly in a real time manner when you put your card in but is sufficiently large to have it own in-house payment processing centre.........which only later deals direct with HSBC.
    All thereby avoiding queues at their tills if HSBC or anyother banks for that matter is 'busy' and therefore avoiding restricting till throughput and hence profits!
  • SavingJane
    SavingJane Posts: 2,323 Forumite
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    Would explain why i couldn't get into my online banking this afternoon
    Mummy to Lewis Born Aug 10
  • I-LOV-MONEY
    I-LOV-MONEY Posts: 1,267 Forumite
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    This was the first I heard of it. I used my FD ATM card at lunchtime and there was no problem.
    Thank you for reading this message.
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