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Please help! They won't give me my prize!
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# 1
Sillystudent
Old 28-10-2010, 10:57 AM
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Default Please help! They won't give me my prize!

Hi all - would really appreciate some advice.

Won a signed shirt on the MicahRichards website back in JUNE and still not reeived my prize.

I have sent them around 20 emails (using their website contact form). I was never informed of my win but googled my name and saw my name on the 'winners list.' I have had one email back from them altogether stating that I was in fact a winner. That's all!

I am fed up of emailing them as I have been emailing them since July.. we are nearly in November now. There's no other contact on the website as far as I can see.

How can I ensure I get my prize? Any help GREATLY appreciated!
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# 2
mysticwen
Old 28-10-2010, 11:41 AM
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Default i know how you feel

i am having the same problem with funky fogey i won in june and they had my name on their website saying i was the winner of a kenwood smoothie maker - the site is still running i have e mailed on every contact form and address given but no joy - makes you feel like tearing your hair out
i wonder if you can find a telephone number by searching the company on line - or hopefully another kind mse'r will have won a prize from them and have more advise - some prizes can come though up to a year later so do not give up hope.
hope you get your prize in the near future
happy comping
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# 3
lucinad
Old 28-10-2010, 11:45 AM
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ditto i won 300 baby feeding kit from babyworld website in december/january!!!!!!!!!!!!!!!1 i spent 6 months emailing and trying to get my prize but they just kept fobbing me off saying they would chase it up, but nothing every comes i just gave up in the end, very frustrating as it is one of my biggest wins this year

so sorry i havent got any advice for you tho i hope something turns up. i would have been happy if anything would have turned up as a replacement or consolation but they never got intouch with me once to let me know what was happening very bad customer service
2014 in 2014 615/2014
foreseen in 14: 1: theme park ticket; 2: cheque; 3: clothing; 4: chocolates; 5: console game
september wins: madam tussards tickets, 10 aldi voucher, del monte recipe book, 2 day family break chessingtons
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# 4
RatGirl
Old 28-10-2010, 11:47 AM
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http://forums.moneysavingexpert.com/...75&postcount=6

Part 7. hope this might help x

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# 5
RatGirl
Old 28-10-2010, 11:56 AM
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Also I'm having the same trouble with a comp win from 247 Magazine, if anyone has had any dealings with them?

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# 6
bella165
Old 28-10-2010, 12:04 PM
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7 What happens if my prize doesn’t turn up?
This is going to be individual to each comp. Usually it will state in the T & C for each comp how long it should take for the prizes to be dispatched to winners. As a general rule though or in the absence of any particular details in the T & C, allow 28 days, (allow more if we are experiencing postal strikes or extreme weather conditions). If the prize hasn't arrived by then, get in touch with the company offering the prize. Try to contact the person whose details you have & ask politely if there is a problem with delivery. A telephone call is the best way, but failing that try emailing them. If they don't reply, look on the original website for contact details & contact them, again being as polite as you can.

If you still get no response from them, there are a few different things you can try.

The Institute of Sales Promotions complaints@isp.org.uk lay down the guidelines which comp organisors must follow. MSE Compers have reported that they are very good at investigating dodgy comps & missing prizes with one chap in particular Edwin Mutton, being an absolute star.

The Advertising Standards Authority have an online complaints form.

I had an issue with a prize not turning up & after chasing politely for 5 months, I mentioned that I had been advised to talk to the Institute of Sales Promotions about the matter. Funnily enough that resulted in a letter of apology within a few days, along with a box of ‘Apology Goodies’ & my prize turned up 2 weeks later. Just remember to keep your cool & remain polite.
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# 7
bella165
Old 28-10-2010, 12:06 PM
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Quote:
Originally Posted by RatGirl View Post
Also I'm having the same trouble with a comp win from 247 Magazine, if anyone has had any dealings with them?
ring them on
Bristol office: Hebron House, Sion Road, Bristol, BS3 3BD (Tel: 0117 953 6364)
Plymouth office: Grosvenor House, Belgrave Lane, Plymouth, PL4 7DA (Tel: 01752 294 130)
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# 8
bella165
Old 28-10-2010, 12:08 PM
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Quote:
Originally Posted by lucinad View Post
ditto i won 300 baby feeding kit from babyworld website in december/january!!!!!!!!!!!!!!!1 i spent 6 months emailing and trying to get my prize but they just kept fobbing me off saying they would chase it up, but nothing every comes i just gave up in the end, very frustrating as it is one of my biggest wins this year

so sorry i havent got any advice for you tho i hope something turns up. i would have been happy if anything would have turned up as a replacement or consolation but they never got intouch with me once to let me know what was happening very bad customer service
ring them and bug em

Our address
babyworld.co.uk
Slate Barn
Mongewell Park Farm
Wallingford Road
Wallingford
OXON
OX10 8DY contactus@babyworld.co.uk
Customer Service:
brenda@babyworld.co.uk
babyworld shop
Telephone: 01491 821877
babyworld showroom
Telephone: 01491 821290
email : babyworldshop@babyworld.co.uk
Replies to posts are alway's welcome, if they are done in the correct manner. If I have made a mistake in the post, I am human, tell me nicely and it will be corrected. If your reply cannot be nice, has an underlying issue, or you believe that you are God, please post in another forum. Thank you
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# 9
bella165
Old 28-10-2010, 12:12 PM
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Quote:
Originally Posted by Sillystudent View Post
Hi all - would really appreciate some advice.

Won a signed shirt on the MicahRichards website back in JUNE and still not reeived my prize.

I have sent them around 20 emails (using their website contact form). I was never informed of my win but googled my name and saw my name on the 'winners list.' I have had one email back from them altogether stating that I was in fact a winner. That's all!

I am fed up of emailing them as I have been emailing them since July.. we are nearly in November now. There's no other contact on the website as far as I can see.

How can I ensure I get my prize? Any help GREATLY appreciated!
and for you follow them on twitter and bug them on there as they sure wont want everyone else seeing they aint sending there prizes hth
@OfficialMR2 is there twitter id
Replies to posts are alway's welcome, if they are done in the correct manner. If I have made a mistake in the post, I am human, tell me nicely and it will be corrected. If your reply cannot be nice, has an underlying issue, or you believe that you are God, please post in another forum. Thank you
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# 10
JimmyTheWig
Old 28-10-2010, 12:22 PM
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Presumably there is every chance that the winner was someone else with the same name?
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# 11
ells2123
Old 28-10-2010, 12:28 PM
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Personally I would get straight onto the ISP, similar has happened to me in the past - i have mithered a company for months on end and then funnily enough within a couple of weeks of contacting the ISP my prize has suddenly turned up... I think that I emailed the generic address but got allocated Edwin anyway who was really nice and helpful.

Good luck and I hope you all get it sorted x
2011 wins so far: Radio Deal package worth 600

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Two flights to Tokyo & a years supply of Gas and Electric !!!
Thanks to everyone that posts!
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# 12
clairesims1978
Old 28-10-2010, 12:59 PM
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I am having the same problems with FunkyFogey myself.

I too had my name and town listed as a winner on their site for a Rosemary Shrager grill. Never recieved it (also from back in June) and they never respond to emails. Very frustrating.
Thanks to all posters and contributers
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# 13
Sillystudent
Old 28-10-2010, 1:37 PM
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Thank you all for your kind replies. Bella I will chase them on twitter right away - hadn't thought of that!

To the rest of you who are still chasing up prizes - hope you get them!

JimmyTheWig - my name is very unusual. Plus as i have already mentioned they have emailed me back once to the email address that is linked with the competition entry confirming i am a winner.. just nothing since.

Thanks again to everyone!
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# 14
tifosi
Old 28-10-2010, 1:46 PM
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Quote:
Originally Posted by JimmyTheWig View Post
Presumably there is every chance that the winner was someone else with the same name?
Whilst this is true, if one of the above suggested ombudsmans got involved they would be required to prove this and could find themselves in "poo" if they tried to cover up

-


Congratulations to all who have got their PPI back!

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# 15
dontknow1
Old 28-10-2010, 2:06 PM
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another good place to bug them is face book if they have it...]

i received a broken prize from a different copmpany ( not the companies fault) i emailed ..no response..posted it on their facebook wall for the whole world to see, they responded in minutes and sorted it out..i also post thanks for wins there as well

If a prize doesn't show up I am sure they wouldn't want loads of people posting
Thank you to all the posters and the forum guides for all your hard work it is appreciated ...

Jan starting off as the year will pan out ...nothing lol
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# 16
Ms Chocaholic
Old 28-10-2010, 2:41 PM
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I too would recommend putting it on their Facebook page (if they have one) - companies don't like it and are keen as mustard to sort it out then.

Another poster here on MSE had a problem with something they had purchased from a furniture store and she had not been happy at their response - I again suggested she post her problem on facebook, which she did and got it sorted.

Good luck x
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You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time
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# 17
Helen T
Old 28-10-2010, 4:56 PM
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I didnt receive a prize I won from a different company last November. I gave up trying in the end but it annoys me every time I google my name as it still appears on the website as a winner! Its probably too late to chase it up again now.
Thanks to all posters!

2014 Challenge:
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
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# 18
Onefree
Old 28-10-2010, 8:35 PM
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Sry you all have had difficulties receiving prizes. Personally I would send a recorded letter/email to the MD/CEO stating that you won and despite many attempts to contact them about the non-fulfillment you have not to date the courtesy of a response. Advise that if you have not had a response by return or within 7 days at the latest you will refer the matter to the IPM. I have emailed admin about the ISP point previously but have been ignored, cest la vie. The name changed from ISP to the Institute of Promotional Marketing some time ago. Dont give up, the win was yours (especially you Helen T).

Am happy to help drafting a formal letter/email if anyone wants a hand.

Sillystudent - didnt realise Micah richards was a footballer. His agents should be able to get this sorted for you perhaps try this, advising that you reserve the right to talk of the matter publically if the matter isnt resolved to your satisfaction. http://www.multitudemedia.co.uk/contact-us.html

Last edited by Onefree; 28-10-2010 at 8:46 PM. Reason: Add sillystudent bit on
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# 19
gbatey
Old 28-10-2010, 8:40 PM
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I dealt with Edwin too and he helped me get my prize to me from a radio station. I had given up hope and then took the advice from the guys on here and it was with me within a few weeks with an extra something for 'the inconvenience' :-)
Trying to climb back and stay on the Slimming World wagon
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# 20
gazzarh
Old 28-10-2010, 10:21 PM
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Quote:
Originally Posted by mysticwen View Post
i am having the same problem with funky fogey i won in june and they had my name on their website saying i was the winner of a kenwood smoothie maker - the site is still running i have e mailed on every contact form and address given but no joy - makes you feel like tearing your hair out
i wonder if you can find a telephone number by searching the company on line - or hopefully another kind mse'r will have won a prize from them and have more advise - some prizes can come though up to a year later so do not give up hope.
hope you get your prize in the near future
happy comping
same issue with me with funkey fogey i won may/june i think slow cooker, gave up on it long ago and now refuse to enter any of their comps
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