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Feeling guilty

allchange
allchange Posts: 19 Forumite
in Ebay, auctions, car boot sales, post & parcels
I received a top on ebay that was in bad condition and I considered it to be unwearable, I sent an email to the seller who very kindly refunded my money, I'd asked for their address to return the item and they said not to bother, I feel pretty bad though as they are out of pocket.

Has this happened to anyone else?

Comments

  • cyberbob
    cyberbob Posts: 9,480 Forumite
    1,000 Posts Combo Breaker
    allchange wrote: »
    I received a top on ebay that was in bad condition and I considered it to be unwearable, I sent an email to the seller who very kindly refunded my money, I'd asked for their address to return the item and they said not to bother, I feel pretty bad though as they are out of pocket.

    Has this happened to anyone else?
    Yes and I have done the same to my buyers. Sometimes if a mistake is made on cheap items your better off making a small loss and keeping the goodwill and a possible returning customer.
  • soolin
    soolin Posts: 75,134 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Likewise sometimes it just isn;t worth a seller paying to get something back.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Jackinbox99
    Jackinbox99 Posts: 429 Forumite
    Depends on how genuine the buyer is. Ive had buyers before say an item had a mark on it. In that case I get the buyer to post it back to me. I pay for their return postage costs and give them a full refund. Very often buyer goes quiet as they were trying it on.

    If the item isnt worth returning then I just give a full refund and tell them to keep it. Its a lot less hassle!
  • allchange
    allchange Posts: 19 Forumite
    I was happy to pay postage to return it, I hate having to throw things out so put it into a clothes bin.
  • harveybobbles
    harveybobbles Posts: 8,973 Forumite
    Maybe send them a card in the post or some flowers to say thanks?
  • greedbay
    greedbay Posts: 135 Forumite
    I once sold a book and it somehow got damaged.

    By the looks of the photo the buyer may have ripped open the package and took out the cover with it, either that or the postie attempted to open the package.

    Had no choice but to give him a refund and it would have been no good giving it back to me as the postage costs would have been more than the item.
  • jasmineswhiskers
    jasmineswhiskers Posts: 2,052 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    harveybobbles wrote: »
    Maybe send them a card in the post or some flowers to say thanks?

    Why bother? Seller obviously knew they sold shoddy goods and don't want the shoddy goods back.
  • iieee
    iieee Posts: 1,194 Forumite
    LOL. Can't see the logic in spending £30 with interflora to thank someone for not making you spend £2 returning an unwearable top!

    Yes this has happened to me before. I ordered some fabric and recieved a different one to what I ordered. I told seller and they sent me a refund saying the one I ordered was out of stock (I guess they were hoping I wouldn't notice the difference?). I asked where to return it and they said don't bother. Like a PP said sometimes the value of the item makes it not worth returning.
    :www: :: MFi3 ::
    Original mortgage free date ~ January 2030 :sad:
    Current mortgage free date ~ July 2028     :tongue:
  • GabbaGabbaHey
    GabbaGabbaHey Posts: 1,113 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    allchange wrote: »
    I received a top on ebay that was in bad condition and I considered it to be unwearable, I sent an email to the seller who very kindly refunded my money, I'd asked for their address to return the item and they said not to bother, I feel pretty bad though as they are out of pocket.
    If it was in such poor condition as to be "unwearable", I certainly wouldn't say that the Seller "very kindly" refunded the money - it was the very least that they could do.

    You must be a much nicer person than me, because I'd be thinking of leaving Negative (or at least Neutral) feedback. I have had too many items recently that were not as described, and I strongly suspect that most of them were from Sellers who were trying it on.
    Philip
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