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  • FIRST POST
    Martina
    B and Q delivery charges
    • #1
    • 7th Aug 10, 2:53 PM
    B and Q delivery charges 7th Aug 10 at 2:53 PM
    I went to buy a kitchen sink at a local B&Q to be told that they don't stock the sinks in store and that it would have to be ordered. That was fine until I was told I would have to pay £15 delivery charge to my home. I was quite happy to collect it from the store but they don't allow this. Is this not a rip off or what. Why should a customer be forced into paying delivery charges when they don't want the item delivered. I have phoned B&Q help line but they just told me that was their rules. Can I insist on collecting from the store?
    Last edited by Martina; 07-08-2010 at 2:54 PM. Reason: spelling mistake
Page 2
  • Martina
    The OP is forced to comply with any (legal) terms that a company wants to enforce in selling their property. Just because they don't get thier way is no reason to complain.

    I've got a life thanks maybe you should take your own advice.
    Originally posted by somethingcorporate
    A customer has every right to complain. What sort of country would it be if we are not allowed to complain. Companies wouidl get away with whatever they wanted. It isn't about the customer getting their own way. It is making companies aware how their policies affects their customers. I don't think people complain enough!
    • DCFC79
    • By DCFC79 8th Aug 10, 5:11 PM
    • 26,984 Posts
    • 17,135 Thanks
    DCFC79
    Are you disputing the charge then
    Je Suis Charlie
    • Zandoni
    • By Zandoni 8th Aug 10, 8:10 PM
    • 2,495 Posts
    • 1,324 Thanks
    Zandoni
    I was told once by a MFI store manager that they would waive the delivery charges for people who complain. They had to do this because it was illegal to charge delivery if you don't give the customer the choice of collecting the goods they bought.

    I doubt this is true but you never know, someone might want to do some research.
  • Googlewhacker
    A customer has every right to complain. What sort of country would it be if we are not allowed to complain. Companies wouidl get away with whatever they wanted. It isn't about the customer getting their own way. It is making companies aware how their policies affects their customers. I don't think people complain enough!
    Originally posted by Martina
    Are you a customer yet if you have not purchased it?
    The Googlewhacker referance is to Dave Gorman and not to my opinion of the search engine!

    If I give you advice it is only a view and always always take professional advice before acting!!!

    4 people on the ignore list....Bliss!
    • Mankysteve
    • By Mankysteve 8th Aug 10, 11:52 PM
    • 4,120 Posts
    • 2,926 Thanks
    Mankysteve
    I was told once by a MFI store manager that they would waive the delivery charges for people who complain. They had to do this because it was illegal to charge delivery if you don't give the customer the choice of collecting the goods they bought.

    I doubt this is true but you never know, someone might want to do some research.
    Originally posted by Zandoni
    Cough Bull cough. How would all the mail order companies in this country survive if that was the case.


    A customer has every right to complain. What sort of country would it be if we are not allowed to complain. Companies wouidl get away with whatever they wanted. It isn't about the customer getting their own way. It is making companies aware how their policies affects their customers. I don't think people complain enough!
    Originally posted by Martina
    Welcome to capitalism its a free market if you don't like someone prices/charges you vote with your feet and go else where. As long as there actions are not illegal which in this case there not there's naff all you can do and complaining wont change anything.
    • KeithP
    • By KeithP 9th Aug 10, 1:09 AM
    • 3,138 Posts
    • 1,355 Thanks
    KeithP
    I was told once by a MFI store manager that they would waive the delivery charges for people who complain.
    Originally posted by Zandoni
    Remind me... what happened to MFI?
    Just because I've written it doesn't mean that
    either you or I have to believe it.
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