B and Q delivery charges

[Martina]

Originally Posted by somethingcorporate

The OP is forced to comply with any (legal) terms that a company wants to enforce in selling their property. Just because they don't get thier way is no reason to complain.

I've got a life thanks maybe you should take your own advice.

A customer has every right to complain. What sort of country would it be if we are not allowed to complain. Companies wouidl get away with whatever they wanted. It isn't about the customer getting their own way. It is making companies aware how their policies affects their customers. I don't think people complain enough!

[DCFC79]

Are you disputing the charge then

[Zandoni]

I was told once by a MFI store manager that they would waive the delivery charges for people who complain. They had to do this because it was illegal to charge delivery if you don't give the customer the choice of collecting the goods they bought.

I doubt this is true but you never know, someone might want to do some research.

[Googlewhacker]

Originally Posted by Martina

A customer has every right to complain. What sort of country would it be if we are not allowed to complain. Companies wouidl get away with whatever they wanted. It isn't about the customer getting their own way. It is making companies aware how their policies affects their customers. I don't think people complain enough!

Are you a customer yet if you have not purchased it?

[Mankysteve]

Originally Posted by Zandoni

I was told once by a MFI store manager that they would waive the delivery charges for people who complain. They had to do this because it was illegal to charge delivery if you don't give the customer the choice of collecting the goods they bought.

I doubt this is true but you never know, someone might want to do some research.

Cough Bull cough. How would all the mail order companies in this country survive if that was the case.

Originally Posted by Martina

A customer has every right to complain. What sort of country would it be if we are not allowed to complain. Companies wouidl get away with whatever they wanted. It isn't about the customer getting their own way. It is making companies aware how their policies affects their customers. I don't think people complain enough!

Welcome to capitalism its a free market if you don't like someone prices/charges you vote with your feet and go else where. As long as there actions are not illegal which in this case there not there's naff all you can do and complaining wont change anything.

[KeithP]

Originally Posted by Zandoni

I was told once by a MFI store manager that they would waive the delivery charges for people who complain.

Remind me... what happened to MFI?