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B and Q delivery charges
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# 21
Martina
Old 08-08-2010, 5:08 PM
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Quote:
Originally Posted by somethingcorporate View Post
The OP is forced to comply with any (legal) terms that a company wants to enforce in selling their property. Just because they don't get thier way is no reason to complain.

I've got a life thanks maybe you should take your own advice.
A customer has every right to complain. What sort of country would it be if we are not allowed to complain. Companies wouidl get away with whatever they wanted. It isn't about the customer getting their own way. It is making companies aware how their policies affects their customers. I don't think people complain enough!
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# 22
DCFC79
Old 08-08-2010, 5:11 PM
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Are you disputing the charge then
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# 23
Zandoni
Old 08-08-2010, 8:10 PM
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I was told once by a MFI store manager that they would waive the delivery charges for people who complain. They had to do this because it was illegal to charge delivery if you don't give the customer the choice of collecting the goods they bought.

I doubt this is true but you never know, someone might want to do some research.
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# 24
Googlewhacker
Old 08-08-2010, 8:37 PM
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Quote:
Originally Posted by Martina View Post
A customer has every right to complain. What sort of country would it be if we are not allowed to complain. Companies wouidl get away with whatever they wanted. It isn't about the customer getting their own way. It is making companies aware how their policies affects their customers. I don't think people complain enough!
Are you a customer yet if you have not purchased it?
The Googlewhacker referance is to Dave Gorman and not to my opinion of the search engine!

If I give you advice it is only a view and always always take professional advice before acting!!!

4 people on the ignore list....Bliss!
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# 25
Mankysteve
Old 08-08-2010, 11:52 PM
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Quote:
Originally Posted by Zandoni View Post
I was told once by a MFI store manager that they would waive the delivery charges for people who complain. They had to do this because it was illegal to charge delivery if you don't give the customer the choice of collecting the goods they bought.

I doubt this is true but you never know, someone might want to do some research.
Cough Bull cough. How would all the mail order companies in this country survive if that was the case.


Quote:
Originally Posted by Martina View Post
A customer has every right to complain. What sort of country would it be if we are not allowed to complain. Companies wouidl get away with whatever they wanted. It isn't about the customer getting their own way. It is making companies aware how their policies affects their customers. I don't think people complain enough!
Welcome to capitalism its a free market if you don't like someone prices/charges you vote with your feet and go else where. As long as there actions are not illegal which in this case there not there's naff all you can do and complaining wont change anything.
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# 26
KeithP
Old 09-08-2010, 1:09 AM
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Quote:
Originally Posted by Zandoni View Post
I was told once by a MFI store manager that they would waive the delivery charges for people who complain.
Remind me... what happened to MFI?
Just because I've written it doesn't mean that
either you or I have to believe it.
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