TalkTalk 3 with 1/2 line rental warning

bbb_uk · 7 October 2005 at 7:43PM

For those tempted to take TalkTalk 3 (all inclusive plan) with 1/2 price line rental should be aware of the following:-

You only get your 1/2 price line rental at the end of month 12
You then still have to remain with TalkTalk for your line rental for another 12 months.

This essentially makes it a minimum contract of 2 years to qualify for the half price line rental for the first 12 months.

More details here.

The other drawbacks (as mentioned elsewhere on this forum) are:-

They could stop you from using another carrier (eg Call1899, etc) or charge you more if they wanted.
Each individual call length cannot exceed 70mins otherwise you get charged.
No free caller display like BT has.

Edinburghlass_2 · 7 October 2005 at 7:48PM

Just want to mention that a TalkTalk representative mentioned to me yesterday that there are some new deals in the pipeline in the run up to Christmas but in my opinion as they are obviously pushing the line rental as bbb_uk says above, it could be that these deals will include line rental.

I would just add to bbb_uk list of drawbacks is that any line fault you would need to report to the company you pay your line rental to who in turn would then report to BT. As we often have problems with old cabling and old telegraph poles, line faults can be a major hassle.

pricefighter · 7 October 2005 at 8:17PM

Some more things
(1)If you have call sign it does not support it.
(2) Bars intl calls to certain destinations.Eg.India,Russia.( May lift bar at their discretion.)
(3) If you move they will require you to take out a contract for a further 12 months,and pay any connection charges.

Bear in mind to benefit from the inclusive call package to 01/02 numbers you would have to be a very high user.

£7.99p a month would give you approximately 61 calls to 01/02 numbers a week on https://www.call1899.com ,and you dont have to pay it when you are not at home eg away on Hols.

Merlin_of_Camelot · 16 October 2005 at 5:26PM

Sorry just thought I'd update this slightly - there was such an uproar from CPW stores about this (almost underhand) offer, that talktalk have changed it and you DO NOT need to stay with talktalk more than 12 months to claim your £60 cashback! On top of that if you stay with talk3 and line rental you now get the £60 EVERY YEAR your with them essentially making it just £2.99 for unlimited calls to landlines 24 hours a day.

bbb_uk · 16 October 2005 at 6:28PM

Their website still contradicts itself I think:-

Their headline reads, "Half price line rental1 SAVE £158 a year!2 , unlimited landline calls and 2000 Nectar bonus points!"

Note condition 1 and 2.

T&C for condition 1 here does read that it is a continuous offer specifically

3. Further Cashback payments will be made at the levels prescribed in paragraph 4 below (and otherwise in accordance with these terms and conditions) for each additional year that a subscriber continues to subscribe to the TalkTalk Service. All eligible subscribers will be contacted by us in the month immediately preceding the last month of each additional 12 month period and these terms and conditions shall apply to the payment of all additional Cashback amounts.

but then it kind of contradicts itself:

4. £60 Cashback is available on a new subscription to Talk 3;
£40 Cashback is available on a new subscription to Talk 2; or
£25 Cashback is available on a new subscription to Talk 1;
subject to

which could mean it's subject to a 12month rolling minimum term (ie after the first 12months you are then subject to a minimum term of another 12months).

T&C for condition 2 here is very worrying specifically because:

3. £60 Cashback is available on a new subscription to Talk 3;
£40 Cashback is available on a new subscription to Talk 2; or
£25 Cashback is available on a new subscription to Talk 1;
subject to:
a. the subscriber remaining on the relevant tariff (or migrating to a higher tariff) for 12 months ("Initial Term");
b. the subscriber committing to remain connected to the relevant tariff (or to migrate to a higher tariff) for a further 12 months at the expiry of the Initial Term.

itsarichmansworld · 18 October 2005 at 9:26PM

bbb_uk wrote:

Their website still contradicts itself I think:-

T:

Guys some insider news we screwed up on this one!
you do not have to re sign another 12 months. FACT. I had Mr Dunstone tell me this at a conference this week.
secondly talktalk will have a deal next month and December you will drop your jaws at remember last xmas free calls to the usa new zealand and australia for a year this year they have listened to staff (who are also customers!) And I suspect it will be 6 months free talk 3 or line rental.
Thirdly talktalk will only charge you to disconnect within three months not after this, (you sign a contract saying this)
and I go on talktalk make a loss for line rental we sell it cheaper than we buy it we really do want to save people money

if you find a call dearer well tell all of us so we can claim the £1000 !!!!!!!!!!

One guy I know has done it hong kong mobile point 1 on a pence cheaper on bt. he got the grand

pricefighter · 19 October 2005 at 8:43AM

itsarichmansworld wrote:

Guys some insider news we screwed up on this one!
you do not have to re sign another 12 months. FACT. I had Mr Dunstone tell me this at a conference this week.
secondly talktalk will have a deal next month and December you will drop your jaws at remember last xmas free calls to the usa new zealand and australia for a year this year they have listened to staff (who are also customers!) And I suspect it will be 6 months free talk 3 or line rental.
Thirdly talktalk will only charge you to disconnect within three months not after this, (you sign a contract saying this)
and I go on talktalk make a loss for line rental we sell it cheaper than we buy it we really do want to save people money

if you find a call dearer well tell all of us so we can claim the £1000 !!!!!!!!!!

One guy I know has done it hong kong mobile point 1 on a pence cheaper on bt. he got the grand

Their are lots of suppliers who do cheaper Intl calls then TT,and their Options are dearer then other suppliers.You still cant beat a combo of 1899 and a free evening and weekend supplier.The reasons why you should not move your line rental to another supplier from BT have already been discussed a number of times on this site.

bbb_uk · 19 October 2005 at 9:37AM

itsarichmansworld wrote:

you do not have to re sign another 12 months. FACT. I had Mr Dunstone tell me this at a conference this week.
secondly talktalk will have a deal next month and December you will drop your jaws at remember last xmas free calls to the usa new zealand and australia for a year this year they have listened to staff (who are also customers!) And I suspect it will be 6 months free talk 3 or line rental.
Thirdly talktalk will only charge you to disconnect within three months not after this, (you sign a contract saying this)

If this is true can I ask that you have a word with your webmaster or other appropriate department and have them check over the two sets of t&c they have on their website that state otherwise. As for, "(you sign a contract saying this)", this would only apply if we were in store. For those that ordered via the internet don't get to sign a contract as such because it's done over the internet although we are still obliged to honour the contract even though we didn't technically sign to agree to it.

TalkTalk 3 with 1/2 line rental warning

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