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How do I file an IMMEDIATE unpaid item dispute?
ianonline
Posts: 1,204 Forumite
I've recently had a scammer try to buy a mobile phone from me using BIN and he's asked for it to be sent to NIGERIA (yeah, right) :spam: even though I stated in my listing I'll only ship to UK.
According to eBay's unpaid item policy, you can file an unpaid item dispute immediately in such circumstances without having to wait the usual 7 days. However, when I try to do this, the eBay system just says I have to wait until 12/10/05 (ie 7 days) even though I have selected the appropriate reason from their drop-down box. Has anyone else encountered this problem?
I've emailed eBay to ask them but they say it will take up to 48 hours for them to reply, so if anyone can help in the meantime I'd be very grateful. :think:
You can read more about my dodgy encounter in this thread:
http://forums.moneysavingexpert.com/showthread.html?p=957248#post957248
According to eBay's unpaid item policy, you can file an unpaid item dispute immediately in such circumstances without having to wait the usual 7 days. However, when I try to do this, the eBay system just says I have to wait until 12/10/05 (ie 7 days) even though I have selected the appropriate reason from their drop-down box. Has anyone else encountered this problem?
I've emailed eBay to ask them but they say it will take up to 48 hours for them to reply, so if anyone can help in the meantime I'd be very grateful. :think:
You can read more about my dodgy encounter in this thread:
http://forums.moneysavingexpert.com/showthread.html?p=957248#post957248
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Comments
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I would just send him a quick message saying that you've noted he's bid on an item where it clearly states UK delivery only and you are withdrawing his bid as he is asking something you are not prepared to do.
Then you won't have to worry about him still pestering you?
And then just file the NPB after the 7 days.
I don't know about the immediate unpaid dispute thing, sorry.It's BOUGHT (to Buy), not BROUGHT (to bring) AND you cannot be frauded, only DEfrauded.
Please do not buy animals from a pet store. Visit your local sanctuary or centre and give a good home to an unloved or abandoned animal.0 -
If you look in this thread
http://forums.moneysavingexpert.com/showthread.html?t=98537
there is a link to eBay livechat facility
or failing that here are two uk phone numners for eBay:
0700 500 3229
0208 605 3000 (from saynoto0870 website)Still wish I could buy a TARDIS instead of a house!0 -
smartie1976 wrote:I don't know about the immediate unpaid dispute thing, sorry.
This is what I'm talking about:
http://pages.ebay.co.uk/help/tp/unpaid-item-process.html
I'd prefer to do it properly through eBay rather than enter into dialogue with this scammer, and I can't physically withdraw his bid because he used BIN so the auction has now ended. Hopefully, he'll be booted off soon anyway.0 -
Whats the rush? Just relist block him from bidding. If you have a BIN use immediate paymeny required box. After 7 days cliam your NPB strike.0
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Hintza wrote:If you have a BIN use immediate paymeny required box.
It was an auction listing with a BIN option and I don't think you can require immediate payment in those circumstances.
I'm just concerned that he will neg me and wreck my 100% feedback. Presumably if someone negs you and they are subsequently booted off eBay the neg feedback still stands (or will eBay delete the feedback where the neg is unjustified - ie where they are proven to be scammers?)0 -
Under the new feedback rules, if they are booted off within 90 days of registering, all of the feedback they leave will be removed. Of course, an isolated neg with a carefully worded reply should not harm you much.ianonline wrote:Presumably if someone negs you and they are subsequently booted off eBay the neg feedback still stands (or will eBay delete the feedback where the neg is unjustified - ie where they are proven to be scammers?)0 -
ianonline wrote:It was an auction listing with a BIN option and I don't think you can require immediate payment in those circumstances.
No; but you can check the box so that if he uses the BIN he has to pay immediately. If he bids normally that would still work as normal and would not require immediate payment.0 -
When do those new feedback laws take effect?masonic wrote:Under the new feedback rules, if they are booted off within 90 days of registering, all of the feedback they leave will be removed. Of course, an isolated neg with a carefully worded reply should not harm you much.2008 Comping ChallengeWon so far - £3010 Needed - £230Debt free since Oct 20040 -
frugglewump wrote:If you look in this thread
http://forums.moneysavingexpert.com/showthread.html?t=98537
there is a link to eBay livechat facility
or failing that here are two uk phone numners for eBay:
0700 500 3229
0208 605 3000 (from saynoto0870 website)
According to "ms_london":
"The live chat was useless, the UK number I called them to be told that they can only deal with Customer Service Enquiries online"
I guess I'll just wait and see what eBay come back with. :whistle:0 -
You know I went to read the blog of that guy doing the "everything i own" auction and several times he mentions talking to eBay on the phone and them being helpful and stuff. I wonder if he used the same number. I also wonder if they were helpful just because of the amount and/or situation.Still wish I could buy a TARDIS instead of a house!0
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