We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
British Gas Business Retention Tactics
Options
I have swithed to Scottish Power Fixed 2011. I received a letter from British Gas asking me to ring them with a final reading. When I called they tried to persude me to stay, telling me that they were the cheapest on line energy provider.
I explained my reasons for leaving, i.e. expected price rises and where I was going and the fixed rate deal. In response I was told they did their own fixed rate deals. When I asked for details they admitted that they only have one which is fixed to 2009, hardly comparible.
They then told me that if I switch to SP I'll be locked into a fixed rate and if prices drop I'll have to pay a fee to leave. I disputed this and asked that they get their facts straight before trying to retain business.
When I rang SP they confirmed no lock in and as I expected, you can leave without charge at any time if you wish.
I thought BG would have cleaned up their act by now but it seems not. I just wanted people to be aware of the tactics that they will employ to try to convince you to stay if you have to call them with a final meter reading. Dont be fooled!
I explained my reasons for leaving, i.e. expected price rises and where I was going and the fixed rate deal. In response I was told they did their own fixed rate deals. When I asked for details they admitted that they only have one which is fixed to 2009, hardly comparible.
They then told me that if I switch to SP I'll be locked into a fixed rate and if prices drop I'll have to pay a fee to leave. I disputed this and asked that they get their facts straight before trying to retain business.
When I rang SP they confirmed no lock in and as I expected, you can leave without charge at any time if you wish.
I thought BG would have cleaned up their act by now but it seems not. I just wanted people to be aware of the tactics that they will employ to try to convince you to stay if you have to call them with a final meter reading. Dont be fooled!
0
Comments
-
Hi There, not to blow your bubble or anything, but I have had a look around on Scottish Powers website at this Price protect 2011 and spotted this small print, looks like its SP who have miss advised you
No price rises until 2011 with our Fixed Price Energy 2011 OfferIn addition to the security of fixed prices until 2011, you can also
benefi t from:• Gas & Electricity Offer annual discount* of up to £16.80 (inc. VAT)
• Online Energy Service annual discount** of £5.25 (inc. VAT) for gas and £10.50 (inc. VAT) for electricity.
Because we are buying the energy in advance we may apply cancellation charges inclusive of VAT of
£30 for electricity and £20 for gas if you switch to Fixed Price Energy 2011 but then cancel your supply
contract or switch to another tariff before 2011. These charges will not be applied if
the supply contract is cancelled due to a home move.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.2K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.7K Spending & Discounts
- 244.2K Work, Benefits & Business
- 599.2K Mortgages, Homes & Bills
- 177K Life & Family
- 257.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards