We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
How much to refund???
Hintza
Posts: 19,420 Forumite
I have just sold a kilt jacket, that I bought on EBay for my son (he was a lot bigger than I thought). Buyer has got back and said the lacket looks funny on him and can he have a refund. I just have a feeling he didn't think his purchase through and is possibly trying it on.
I have checked my description and it all the measurements are there and feel there should be a little bit of caveat emptor. At the end of the day I reckon I will refund a proportion if he sends it back.
What do you guys think? How much should I refund. I stupidly put this item on my main selling account on which I sell my most profitable items at a premium price and the last thing I need is a big fat negative winking at my buyers many of whom are in Europe.
This is what I have sent to him so far:-
"Hi
The jacket is a normal kilt jacket and the shoulders are as you would find on any jacket of that design.
Have you considered having a tailor look at it?
I will consider a refund, what do you think would be an acceptable refund?"
I have checked my description and it all the measurements are there and feel there should be a little bit of caveat emptor. At the end of the day I reckon I will refund a proportion if he sends it back.
What do you guys think? How much should I refund. I stupidly put this item on my main selling account on which I sell my most profitable items at a premium price and the last thing I need is a big fat negative winking at my buyers many of whom are in Europe.
This is what I have sent to him so far:-
"Hi
The jacket is a normal kilt jacket and the shoulders are as you would find on any jacket of that design.
Have you considered having a tailor look at it?
I will consider a refund, what do you think would be an acceptable refund?"
0
Comments
-
Personally i don't think you should refund him. At the end of the day he can always send it on again. The items on Ebay are sold as described, if you described it well then he doesn't have a leg to stand on. If it was damaged when he recieved it then that would be a different matter, in that case i would give him his money back but he's decided he wants a refund because it "doesn't fit".
If he gets really pushy you could maybe offer to refund postage costs but i really do think he is trying it on.
If he was in anyway unsure that an item like that would look "funny" you would think that he should have bought from a retailer or at least tried some on there so he could get his correct measurements.A banker is someone who lends you an umbrella when the sun is shining, and who asks for it back when it start to rain.0 -
The funny bit he is Chinese and I am still struggling to get my head round why he wants a kilt jacket.........:D0
-
Hintza wrote:The funny bit he is Chinese and I am still struggling to get my head round why he wants a kilt jacket.........:D
Which means I gotta tell a story....
I had a wedding in central London, a Scottish couple and I've arranged to meet a guy I know prior to the wedding in a bar.
He's in his 50s, BIG guy, fijian born and bred, of aboriginal decent, big mass of jet black hair and has lived in Scotland for 20 years.
So there I am, strolling through central london (I'll mention I am English), a lovely day, heading for the bar, and I see him coming towards me with the full outfit on, Kilt, Kilt Jacket, crisp white cotton shirt, bow tie, the long socks, the garter/tab thingies, the Skean Dhu, the works...... immaculate
Now you will appreciate............... folk are paying him a great deal of attention.
He spots me, he has a face like thunder, scowling at folk who are standing gawping, we meet in the street, he prods me and says......
"What's with these English B4$rt$rd$ staring.........
have they never seen a Scotsman in a kilt before?"
The MSE Dictionary
Loophole - A word used to entice people to read clearly written Terms and Conditions.
Rip Off - Clearly written Terms and Conditions.
Terms and Conditions - Otherwise known as a loophole or a rip off.0 -
Hintza wrote:The funny bit he is Chinese and I am still struggling to get my head round why he wants a kilt jacket.........:D
Very fond of Scotland are the Chinese..(honest)
Soo I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Following on from Soolins comment..... If their is one think our Korean, Chinese, Malay, Singaporean, Indonesian, Scandinavian, American, etc, etc, etc customers want to do when they are in town, it's go to a traditional ceilidh in the kilt and take a trillion and one pictures. ..... To the extent we have an account with two kilt hire companies. The MSE Dictionary
Loophole - A word used to entice people to read clearly written Terms and Conditions.
Rip Off - Clearly written Terms and Conditions.
Terms and Conditions - Otherwise known as a loophole or a rip off.0 -
back to the topic allthough very entertaining, would refund zilch not your fault it doesnt fit him, maybe a couple of quid if you feel you must but personaly would not 0
-
Got it all sorted in the end. Wrote as nice an e-mail as possible declining a refund and explaining why (they had asked for full + P&P).
Received a reply saying OK and they hadn't realised it was not for "girls"
So it does pay to stay calm and answer reasonably I have also given them the OK to use my ad and photo. So all is well that ends well!!0 -
Hintza wrote:Got it all sorted in the end. Wrote as nice an e-mail as possible declining a refund and explaining why (they had asked for full + P&P).
Received a reply saying OK and they hadn't realised it was not for "girls"
So it does pay to stay calm and answer reasonably I have also give them the OK to use my ad and photo. So all is well that ends well!!
Nice happy ending, good one!0 -
dont refund them especially if you had measurements on itneed to have a lightbulb moment0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.2K Banking & Borrowing
- 253.6K Reduce Debt & Boost Income
- 454.3K Spending & Discounts
- 245.2K Work, Benefits & Business
- 600.9K Mortgages, Homes & Bills
- 177.5K Life & Family
- 259K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards