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Abbey charge complaint
hugo07
Posts: 104 Forumite
Hi all, Sorry if this is the wrong place to post message.
Basically my monthly statement came in the post from Abbey. On the statement it states I have am being charged 16p in Instant overdraft interest although I do not have an overdraft.
I 1st rang Abbey explained to them and asked politely why? They then hung up.
I then rang a 2nd time the lady said I should not be charged and so will rectify.
A week later the money had not been put back so rang again for the 3rd time. He said he will fill out a form and the money will be taken out of my account but will then be put back in the same day.
Since then my money has still not been given back to me so I rang for the 4th time, explained and they hung up again.
I know it’s only 16p but I don’t even have an overdraft and the money should not have been taken in the 1st place. It’s costing me more in phone calls and not getting anywhere. The customer service is useless.
Just wondering if there is anything else I can do? Should I write a letter of complaint?
Any help much appreciated.
Many thanks
Basically my monthly statement came in the post from Abbey. On the statement it states I have am being charged 16p in Instant overdraft interest although I do not have an overdraft.
I 1st rang Abbey explained to them and asked politely why? They then hung up.
I then rang a 2nd time the lady said I should not be charged and so will rectify.
A week later the money had not been put back so rang again for the 3rd time. He said he will fill out a form and the money will be taken out of my account but will then be put back in the same day.
Since then my money has still not been given back to me so I rang for the 4th time, explained and they hung up again.
I know it’s only 16p but I don’t even have an overdraft and the money should not have been taken in the 1st place. It’s costing me more in phone calls and not getting anywhere. The customer service is useless.
Just wondering if there is anything else I can do? Should I write a letter of complaint?
Any help much appreciated.
Many thanks
0
Comments
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Unless there is a part of the overdraft facility that is interest free, then you will pay interest on the amount you borrow.Should I write a letter of complaint?
How much will the stamp cost you?I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
I wonder how much you have spent on telephone calls to Abbey?0
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Unless there is a part of the overdraft facility that is interest free, then you will pay interest on the amount you borrow.
How much will the stamp cost you?
I haven't borrowed any money from the bank though, i don't even have an overdraft. Even on the phone abbey said they should not have taken the money but have not yet paid it back.0 -
Have you paid any cheques in and drawn funds before the cheques cleared?I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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No i have checked and checked again and i haven't drawn any money out that i haven't had available.
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Are you sure it was available? Cheques when you pay them in show on your balance as being added. That and actually going overdrawn are the two things which would create a charge. 16p sounds like a single day.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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Yeah i def checked and to be honest i have not paid a cheque into my account for monthes anyway. I always check statements etc to see what funds are in account.
The bank on the phone twice said it was there error so i just don't know.0 -
If you think nothing wrong in your part, I suggest that you contact their complaint department in the UK rather than their call centre overseas. Below are the contact details:-
Address: Complaints, Abbey, PO Box 5129, Milton Keynes, MK9 2YN.
Tel: 01908 680130
Fax: 0845 600 1378
Email: [EMAIL="customerservices@abbey.com"]customerservices@abbey.com[/EMAIL]0 -
Many thanks.
Very much appreciated0
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