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OAPs ending up without any money
James
Posts: 2,059 Forumite
in Credit cards
OAPs are ending up without any money according to the Reading Evening Post (23/8/2005)
http://www.getreading.co.uk/story.asp?intid=12699
Basic Bank Accounts (which includes Post Office Card Accounts), do not offer the facility of being able to sign for your cash. All other types of card accounts offer this facility. Part of the new CHIP & PIN system was to facilitate those who couldn’t manage a PIN with Chip & Signature Cards. It’s a real shame that the Postmistress in Reading has to write down customers PINs as she either isn’t aware that their card issuer maybe able to offer them a Chip & Signature Card. This begs the question: are Basic Bank & Post Office Card accounts falling foul of the Disability Discrimination Act in so much as these types of accounts do not offer a signing facility? (By the way these cards have signature strips, one wonders why)
The National Consumer Council came out today saying "Basic Bank Accounts," are failing the poor. I wonder why? The NCC never mentioned that these type of accounts are PIN operated only?
Surely senior citizens and many others deserve better than this?
http://www.getreading.co.uk/story.asp?intid=12699
Basic Bank Accounts (which includes Post Office Card Accounts), do not offer the facility of being able to sign for your cash. All other types of card accounts offer this facility. Part of the new CHIP & PIN system was to facilitate those who couldn’t manage a PIN with Chip & Signature Cards. It’s a real shame that the Postmistress in Reading has to write down customers PINs as she either isn’t aware that their card issuer maybe able to offer them a Chip & Signature Card. This begs the question: are Basic Bank & Post Office Card accounts falling foul of the Disability Discrimination Act in so much as these types of accounts do not offer a signing facility? (By the way these cards have signature strips, one wonders why)
The National Consumer Council came out today saying "Basic Bank Accounts," are failing the poor. I wonder why? The NCC never mentioned that these type of accounts are PIN operated only?
Surely senior citizens and many others deserve better than this?
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Comments
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I agree, somehow they seem to have forgotten the very people who they were meant to be helping. My mother has to trek quite a long way to draw her money out of the building society. If she had used her bank, she would have had to gone even further and she refused point blank to open another bank account saying she can get in enough mess with one, let alone two. The pension book was ideal for her.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0
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The Post Office Card Account is run and administered by Citi Bank. Citi Bank are signed up to the Banking Code. The Citi Bank web site has all the usual information on Chip & PIN and the disabled. PO Card Accounts aren't covered.
The Post Office say that when someone (mostly pensionsers) opens a P.O Card Account that their T&Cs state that this is a PIN only type of account. The alternative - a weekly giro if and when it arrives!
So what happens when PO Card Account customer ages and struggles with their PIN? Why does this type of account not comply with Chip & PIN regulations. i.e. a card account that discriminates against the weakest in society because it fails to offer an alternative to using a PIN.
Does it comply with the DDA Section 25 Para 1b? (quoted by Trading Standards)
Come on money savers - make an noise and help those who are unable to help themselves!0 -
Staff come to aid of stranded woman 82.
""I've had ladies in tears at the counter because they can't remember their pin numbers. They just feel so humiliated. It really isn't fair on them, this new system."
http://www.bostonnow.co.uk/ViewArticle2.aspx?SectionID=756&ArticleID=1139003
If the link doesn't work type" Staff come to aid of woman 82" in a search engine.0 -
The link doesn't work - but shortening it to: http://www.bostonnow.co.uk pulls up the front page and associated headline.
BTW, I've discovered recently that if you just highlight any word or phrase on an html page like this one or in an online article and then right click it brings up the option to 'Google Search' that selection. It's very quick and easy to use and it allows you to look up anything you see [say a reference in part of an article] read about that and then return to the original item again simply by clicking the 'back' buttom on your browser!
[Now is this anything to do with having the Google Taskbar installed on my IE6 browser anyone know?].....under construction.... COVID is a [discontinued] scam0
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