We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Orchid V4 problem
Options
JohnC_4
Posts: 14 Forumite
in Phones & TV
I don't know if anyone can help with this very strange (and potentially expensive problem). We have recently bought and fitted a V4 dialler that routes all local and national calls via 18866. Twice this week, my wife has tried to dial a local number, but has been automatically put through to the dreaded ripoff premium rate 118866 directory enquiries number instead. Even though she hung up immediately on both occasions, these calls alone have cost almost £3. Does anyone have any idea how this can possibly happen, and what can be done to prevent future occurrences???...
I have seen posts where people have mentioned problems when manually dialling 18866, but I don't understand how the automatic dialler can be doing this. By the way,it is only an intermittent problem: most calls work fine, but even a few of these slip ups will negate any savings.....
BTW I called Orchid customer services, who were unable to suggest any possible reason for this.
I have seen posts where people have mentioned problems when manually dialling 18866, but I don't understand how the automatic dialler can be doing this. By the way,it is only an intermittent problem: most calls work fine, but even a few of these slip ups will negate any savings.....
BTW I called Orchid customer services, who were unable to suggest any possible reason for this.
0
Comments
-
I'm sorry to say that, probably, the cause was noise on your line being interpreted as (pulse*) dialling of the digit 1 - hence the Orchid dialling 18866 with the addition of a 'click' on your line at the start, was 'seen' at the exchange as the dialling of 118866.
* That was the reason for the number 999 being chosen as the emergency number back in the 1930's.
On the other hand, the enforced introduction of the 112 code a few years ago caused (and continues to cause) tremendous numbers of false emergency calls.Their - possessive pronoun (owned by them e.g. "They locked their car").
They're - colloquial/abbreviated version of 'They are'
There - noun (location other than here e.g. "You can buy groceries there") OR adverb (in or at that place e.g. "They have lived there for years") OR adverb (to or towards that place e.g. "Go there at noon") OR adverb (in that matter e.g. " I agree with you there").0 -
can 4v call bar this number as i have a different dialer than v4 and it allows call barring or is this problem beyond any dialer? i have not personally experienced this problem, but forewarned is ...Peel back your baby's eyelid to find no nationality or religious identity mark there. Peer at your baby's eyes for them to reflect back just people-throw away your flags and religious symbols...0
-
tweeter wrote:can 4v call bar this number as i have a different dialer than v4 and it allows call barring or is this problem beyond any dialer? i have not personally experienced this problem, but forewarned is ...
Just add a routing code of 118866 to your routing table with the Barr attribute (B), sorry i only have a V4 so i dont know what it is for anything else. Have you tried to contact the vendor of your dialler?0 -
not sure if the bar would work though, the dialler only dials 18866 due to the number dialled by the user, the click on the line mentioned above which makes it dials 118866 is after the person has already entered a number, the V4 won't actually see someone is dialling 118866 I guess? Or have I misread the stuff about the clicks? (Probably worthwhile barring it all the same though)0
-
I don't think that'd help. My theory is that it's probably not 118866 being dialled but noise on the line 'inserting' a digit 1 before the prefix 18866.johnthomas wrote:Just add a routing code of 118866 to your routing table with the Barr attribute (B), sorry i only have a V4 so i dont know what it is for anything else. Have you tried to contact the vendor of your dialler?Their - possessive pronoun (owned by them e.g. "They locked their car").
They're - colloquial/abbreviated version of 'They are'
There - noun (location other than here e.g. "You can buy groceries there") OR adverb (in or at that place e.g. "They have lived there for years") OR adverb (to or towards that place e.g. "Go there at noon") OR adverb (in that matter e.g. " I agree with you there").0 -
April2 wrote:I don't think that'd help. My theory is that it's probably not 118866 being dialled but noise on the line 'inserting' a digit 1 before the prefix 18866.
Actually, I did ask Orchid to bar 118866, which they did, but the problem persists. So your suggestion does make sense. Maybe the only solution is to abandon 18866 and go through 1899 instead?0 -
I did e-mail 18866 some time ago to draw their attention to the problem and suggesting that they apply for a different (additional?) prefix.JohnC wrote:Actually, I did ask Orchid to bar 118866, which they did, but the problem persists. So your suggestion does make sense. Maybe the only solution is to abandon 18866 and go through 1899 instead?
They didn't reply.Their - possessive pronoun (owned by them e.g. "They locked their car").
They're - colloquial/abbreviated version of 'They are'
There - noun (location other than here e.g. "You can buy groceries there") OR adverb (in or at that place e.g. "They have lived there for years") OR adverb (to or towards that place e.g. "Go there at noon") OR adverb (in that matter e.g. " I agree with you there").0 -
April2 wrote:I did e-mail 18866 some time ago to draw their attention to the problem and suggesting that they apply for a different (additional?) prefix.
They didn't reply.
I must say this seems a bit fishy. I wonder how much money 118866 are making from mis-dialled 18866 calls....... (there must be a fair number of people around with clumsy fingers and/or noisy phone lines!)0 -
other suggestion which may cost slightly more si to use the NTL style 080* access numbers though charges are different. That said I think 1899 is cheaper than 18866 over that method so using 1899 in the first place gets past the problems!0
-
Dialling 17070 from a BT landline using a corded (not cordless) phone and choosing option 2 "Quiet line test" and listen for about 3minutes for any crackling, etc to indicate if it is noise on the line. It is best to press the 'silent' button on your phone to ensure you don't hear background noise from within your house.
BT normally say that doing a quiet line test for 3mins would generally indicate whether their is noise/intereference on the line or not. Remember though this has to be done from a corded phone and without the dialler being used.
Also it is recommended that you find the *main* BT telephone box and unscrew and remove the outer cover and plug the corded telephone into the socket that becomes visible after taking the outer cover off. This would bypass any internal wiring within the house (in case that is where the problem lies) and should prove whether the noise is BT's responsibility or your own.
If you hear noise when bypassing the internal wiring within the house (ie remove the front cover of the main BT socket) then the chances are the fault is BT related, otherwise if noise is only noticable when plugged into any existing BT socket and not using the bypass method then it is likely that the problem is faulty internal wiring which isn't generally covered by the telephone provider unless they fitted each and every extension and it hasn't been modified since installation.
BT (or other landland providers) are generally only responsible for any problems upto and the main BT socket. Any problems after this (ie any/all other extensions within the house) then it is up to us to sort out.
UPDATE: If no noise is present at all then try the tests again but this time via the dialler. If noise is noticable only when the dialler is plugged-in then the chances are its a faulty dialler.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244.1K Work, Benefits & Business
- 599K Mortgages, Homes & Bills
- 177K Life & Family
- 257.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards