Anyone having problems with primus

You can check if the service is active by using BT's Charge Advice service:

Lift handset and dial *411# and listen for message. Replace handset.

Make a UK 01/02 call (preferably evening or weekend so, if you're still on BT, it'll only cost 4½p). If the exchange automatically calls you back immediately afterwards with the approx cost of the call, you're still on BT. If there's no immediate call back, the call has gone (free) over Primus.

You can switch off BT Charge Advice with #411#

There is no need to use the 1280 prefix when switching Charge Advice on or off (even after Primus has gone live).

According to Primus our first bill is due on the 17th of this month - joining date 14th Nov 07.
As an aside having a CPS provider knocked off the free caller display on our line so we got charged the £1.75.
Apparently some new BT accounting system can't cope with the possibility that you might make some BT calls to qualify for free caller display.
Went round in circles for a while - email to Ben sorted it out - 16 orders on my account for caller display followed by 16 cancellations due to CPS.
Don't know if its my line or what but nothing seems simple - *411# still comes up with "not supported on this line" and according to one of Ben's team my exchange had no record of our account being active at all.
Never mind, seems to be ok now.

Heinz wrote: »

I've been doing it for ages without problems.

See http://forums.moneysavingexpert.com/showpost.html?p=5022907&postcount=2

Well Heinz, followed your guide to the letter (saving heaps) joining Primus as I said in November.
November BT bill included £1.75 "Charges for Calling Feature Pack" while my Calling Features had Caller Display = free so I queried the charge.
This then caused the meltdown in the system as it decided that because I had CPS then I didn't qualify for the free caller display and so on.
Problem hasn't been entirely solved -Jason from Ben's team even phoned on Xmas Eve at 1700 hrs outlining how he had fudged things so we didn't get charged.
He was extremely surprised when the exchange (Openreach?) said I must be getting free calls because my number wasn't active - he had access to all my account details from a previous matter.
We only returned to BT in July after being LLUd by Talktalk so we got a new number then so whether this number is on some new system I don't know but nothing seems straightforward.

Yup, our account does indeed start GB - from various dealings with Ben and his team it appears there are two systems running in tandem and for whatever reason they don't seem to be cross linked. That roughly means neither system knows what the other is doing.

CPS is Carrier Pre Select which means your outgoing calls get routed through a different provider other than BT.
Primus is a CPS provider.
Looks like 99% of people shouldn't have a problem with free Caller Display and a CPS provider such as Primus but our new line has been a constant battle with things going awry.
As Heinz mentioned earlier BT accounts which start GB are on a new WLR3 system (no idea what it means) and seem to attract all sorts of problems.
Generally you shouldn't have to do anything with Caller Display just continue to make a couple of calls a month through BT to qualify (think there is a difference between monthly and quarterly billing how many calls you need to make).
I seem to be the exception that proves the rule.