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HELP!!!!!!!!! can't start lappy's

Spikey_2
Spikey_2 Posts: 14,119 Forumite
in Techie Stuff
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Help guys.... borrowed my brothers laptop and don't know what happened but........ this message comes up:-

"Windows could not start because of an error in the software.
Please report this problem as :
load needed DLLs for kernel.
Please contact your support person to report this problem."

I only borrowed his laptop as mine won't work or bootup.... this message comes up..............:-
"STOP: c0000221 unknown HardError
\SystemRoot\System32\ntdll.dll

PLEASE HELP ME WITH BOTH PROBLEM WITH A NUMPTY'S GUIDE TO COMPUTER REPAIR.

THANKS IN ADVANCE.

SPIKEY
Use your judgement, and above all, be honest with yourself. :)
I walk with the world & the world walks with me!
I don't make bad choices!!! Other people just fail to see my GENIUS !!!! :D
«13456

Comments

  • Red_Rose_Exile
    Red_Rose_Exile Posts: 1,180 Forumite
    If you are running XP on the machine that you posted this message on, then you may be able to copy the ntdll.dll file on your XP machine to a disk and copy it to your brothers laptop
  • Spikey_2
    Spikey_2 Posts: 14,119 Forumite
    Red_Rose_Exile wrote: »
    If you are running XP on the machine that you posted this message on, then you may be able to copy the ntdll.dll file on your XP machine to a disk and copy it to your brothers laptop

    how do I do that when I can't even get the thing to start up?
    Use your judgement, and above all, be honest with yourself. :)
    I walk with the world & the world walks with me!
    I don't make bad choices!!! Other people just fail to see my GENIUS !!!! :D
  • Red_Rose_Exile
    Red_Rose_Exile Posts: 1,180 Forumite
    Does the laptop have a cd drive, and have you a cd burner on the pc you are on and spare cd knocking about?
  • Spikey_2
    Spikey_2 Posts: 14,119 Forumite
    Red_Rose_Exile wrote: »
    Does the laptop have a cd drive, and have you a cd burner on the pc you are on and spare cd knocking about?

    the lappy I am on now has a cd drive but not one I can write to... not even a floppy drive.... can access a PC that has a floppy though...... but then how do I get that onto the one that doesn't work?
    Use your judgement, and above all, be honest with yourself. :)
    I walk with the world & the world walks with me!
    I don't make bad choices!!! Other people just fail to see my GENIUS !!!! :D
  • Red_Rose_Exile
    Red_Rose_Exile Posts: 1,180 Forumite
    can access a PC that has a floppy though
    what about one with a cd rewriteable drive? I would imagine that your brother's laptop has a cd drive

    Copy the file of your XP machine to the cd

    The file is in Windows\System32

    Start the laptop in Safe Mode with command Prompt (Press F8 as the laptop boots)


    At the command prompt type in the following:

    cd d: (where d: is the drive letter of your cd drive of the laptop)
    aand press enter

    at the next command prompt type in the following:

    copy ntdll.dll c:\Windows\System32

    and press enter

    when copied reboot your laptop
  • Spikey_2
    Spikey_2 Posts: 14,119 Forumite
    ok let's start again..............

    I have done something to two laptops:

    1. mine.... an advent one with a rewriteable drive : won't boot up...keeps saying "STOP: c0000221 unknown HardError
    \SystemRoot\System32\ntdll.dll

    The other my brother's now keeps saying: "Windows could not start because of an error in the software.
    Please report this problem as :
    load needed DLLs for kernel.
    Please contact your support person to report this problem."

    I can't get any of them to start-up even in safe mode......

    so even if I did copy the dll for one of them .....how do I then transfer onto the broken one?
    Use your judgement, and above all, be honest with yourself. :)
    I walk with the world & the world walks with me!
    I don't make bad choices!!! Other people just fail to see my GENIUS !!!! :D
  • Red_Rose_Exile
    Red_Rose_Exile Posts: 1,180 Forumite
    How are you typing to MSE?

    What has it got on it?

    Have you got a windows disk handy or a recovery disk?
  • Spikey_2
    Spikey_2 Posts: 14,119 Forumite
    Red_Rose_Exile wrote: »
    How are you typing to MSE?

    What has it got on it?

    Have you got a windows disk handy or a recovery disk?

    I have borrowed a lappy from my next door neighbour :j just so I can log onto MSE and get some help.....

    This lappy i'm using has only got a cd drive and that's about it. :confused:

    what's a windows disk/recovery disk? :confused::confused::confused: don't have anything like that :o:o:o
    Use your judgement, and above all, be honest with yourself. :)
    I walk with the world & the world walks with me!
    I don't make bad choices!!! Other people just fail to see my GENIUS !!!! :D
  • Red_Rose_Exile
    Red_Rose_Exile Posts: 1,180 Forumite
    So you have no disks from advent?
  • Red_Rose_Exile
    Red_Rose_Exile Posts: 1,180 Forumite
    What about your next door neighbour, s/he sounds like a very nice man or woman?
This discussion has been closed.
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