We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Ryan air claim back

superstar_2
superstar_2 Posts: 2,104 Forumite
in Overseas holidays & travel planning
Right, here it goes. I have booked a flight ticket but do not have a EU passport, which means i have to go through airport check in.

So, that cost me 4 quid x 2 persons = 8 pounds. I would like to claim them back. What shall i do? Letter? Email? What documents do i need or what shall i do?

Thanks!

Comments

  • superstar_2
    superstar_2 Posts: 2,104 Forumite
    bump bump!!
  • M4RKM
    M4RKM Posts: 5,132 Forumite
    1,000 Posts Combo Breaker
    why are you trying to claim something back, that the Ts&Cs say needs to be paid..

    thats like me saying, "i'm called mark, so i don't want to pay for this drink, but i'll pay for the meal.. "

    i disagree with what you're trying to do
  • chong168
    chong168 Posts: 88 Forumite
    Part of the Furniture 10 Posts
    Superstar isn't holding an EU passport.

    "Where a passenger is unable to avail of Online Check-in by reason only of not being the holder of either a valid passport or a National Identity Card, issued by the government of an EU/EEA country, any Airport Check-In fee paid will be refunded upon application."

    This is under the 'Airport and Online check-In, Which passengers do not qualify use Online Check-In?'
  • superstar_2
    superstar_2 Posts: 2,104 Forumite
    Att: Mark - Chong has replied on behalf on me. Thanks!

    Can anyone tell me what to do?
  • peterbaker
    peterbaker Posts: 3,083 Forumite
    Very well spotted Chong !:money:

    Now then, how does superstar make sure he breaks even?

    Can he show a printout of this well spotted condition to checkin staff and expect to have the fee waived? Or can he go first to the Ryanair ticket desk at the airport and get a piece of paper that enables him to checkin free?

    Or does does the unfortunate superstar have to suffer some other dastardly Ryanair Rigmarole designed to weaken his will to live before or after he flies :rolleyes: ?
  • Nikko5
    Nikko5 Posts: 99 Forumite
    superstar wrote: »
    Att: Mark - Chong has replied on behalf on me. Thanks!

    Can anyone tell me what to do?

    Ring them on 0871 246 0000 (beware, premium rate no. - do it from work!) or 00353 1 249 7791 (international number, but might be cheaper if you do have to ring from home). And be prepared to keep on hold for 5-10mins before you'll finally get to speak to a customer services operator to get refund put back on your card. You'll need to have the flight reference number to hand.
  • superstar_2
    superstar_2 Posts: 2,104 Forumite
    peterbaker wrote: »
    Very well spotted Chong !:money:

    Now then, how does superstar make sure he breaks even?

    Can he show a printout of this well spotted condition to checkin staff and expect to have the fee waived? Or can he go first to the Ryanair ticket desk at the airport and get a piece of paper that enables him to checkin free?

    Or does does the unfortunate superstar have to suffer some other dastardly Ryanair Rigmarole designed to weaken his will to live before or after he flies :rolleyes: ?

    I knew about this rule before booking, but i cant do anything cos i dont have a EU passport.

    My flight is close to christmas, but if i can claim them back that would be great.

    It seems like there will not be any refund at the check in desk, they need to be done to the main office etc!
  • superstar_2
    superstar_2 Posts: 2,104 Forumite
    Nikko5 wrote: »
    Ring them on 0871 246 0000 (beware, premium rate no. - do it from work!) or 00353 1 249 7791 (international number, but might be cheaper if you do have to ring from home). And be prepared to keep on hold for 5-10mins before you'll finally get to speak to a customer services operator to get refund put back on your card. You'll need to have the flight reference number to hand.

    This is what i hate! It cost me [SIZE=-1]₤4 per person in total both ways. Ideally i would like to get them back, but making a call would cost me a fortune if using premium rate and may as well dont bother.I will think of another way of using a different phone.

    How about sending them a letter? Any good? :confused:
    [/SIZE]
  • Steve_xx
    Steve_xx Posts: 7,007 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    You should be able to call them on this number, 00353 1 249 7791 , as mentioned in post #7 for half a pence a minute. This number terminates in Dublin, Eire.

    05pence 0844 205 05 050.50p / min
    1p minute 0844 205 70 300.50p / min
    AbroadCall 0844 205 80 200.50p / min
    Telestunt 0844 200 20 200.50p / min
    Telesavers 0844 200 75 750.50p / min
    Dialwise 0844 200 15 150.50p / min
  • PBA
    PBA Posts: 1,521 Forumite
    Cracking spot Chong. Flew 3 segments with Ryanair last month, had to pay for checkin due to holding a US passport, that's £12 they owe me!!
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 354.2K Banking & Borrowing
  • 254.3K Reduce Debt & Boost Income
  • 455.3K Spending & Discounts
  • 247.2K Work, Benefits & Business
  • 603.8K Mortgages, Homes & Bills
  • 178.4K Life & Family
  • 261.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture