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Abbey Current Account ***be Aware*** Interest Due ?
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exel1966
Posts: 5,043 Forumite
It would appear that Abbey have a major computer fault which is causing non-payment of monthly interest on their current accounts at the moment.
After spending a long time talking to various offices including the complaints department within Abbey I've discovered that many customers have not been paid interest due for nearly two months now and there is no sign of solving the problem quickly.
Abbey have also failed to advise their customers of this and are potentially sitting on hundreds of thousands accruing interest for themselves. I would advise anyone who might have been expecting interest to check their accounts thoroughly and immediately complain.
After spending a long time talking to various offices including the complaints department within Abbey I've discovered that many customers have not been paid interest due for nearly two months now and there is no sign of solving the problem quickly.
Abbey have also failed to advise their customers of this and are potentially sitting on hundreds of thousands accruing interest for themselves. I would advise anyone who might have been expecting interest to check their accounts thoroughly and immediately complain.
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I made endless phone calls to them already! They told me they knew that and they didn't advise me how and when they were gonna to sort that out. I made a complaint already. When it is due for 8 weeks, I will take it further.0
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we need the media on this.
it's about time abbey were brought to book and properly. The odd FSA judgement does not seem to be making a big difference.
not paying interest is a major breach of T & C.
I bet you their new computer systems have been setup to pay interest annually instead of every month.0 -
My dad had interest paid (grand total of 1p!) earlier this month but it's the first time either of us have seen interest paid by them - all very odd since he was no more in credit this past month than he was the last yet nothing was paid.0
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My monthly interests have been paid as usual, every months without fail.
It seems that some people are affected and others are not.
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Realitically - what is the point in sitting on the phone for a sake of a couple of pence?
its actually counter active - when the systems back up they will credit whats owed - abbey like all others are heavily audited and cant blag - so if its owed ull get it - simple
Well, think before you write!
£2,500 at 8% interest every month. That is not a couple of pence.
Try not to pay your min payment of your Abbey credit card if you have one, see what will happen?!0 -
Dear Abbey employee,
Can you explain why 19000 customers did not receive their cards last summer.
Can you also explain why I am receiving marketing information when i specifically opted out of this 2 and a half years ago when i opened my account. Until two months ago i was not getting any marketing infor but now i am indundated. Does thic coincide with your computer migration?
Can you also explain why, for a branch based account, I have been told to ring your call center to sort this matter out. Do you do anything in branch?
Your opinion would be appreciated. I doubt you will answer me or maybe you'll tell me to ring your call centre or even better, you will offer me a complaints policy leaflet.0 -
No surprise of yet another Abbey mess.
Personally I have had nothing but bad experience with them, despite continuing to persevere and given them the benefit of the doubt in the hope things must improve. Last time I tried to open a regular savings account at the turn of the year it took almost six months for them to process my application, by which time id long since got bored and gone elsewhere, it took 7 weeks for them to change my ISA account type earlier this year, the previous account I had a couple of years ago took four months to open by post then when I went into a branch to pick up my passbook as requested by Abbey HO the people there were unable to help as they could not get through to head office to find out what to do. I also applied for a credit card with them in August but have not heard anything yet and not holding out much hope of doing so. Now we hear they are not even able to pay interest to existing customers, and its not so long ago no one was receiving their debit cards (admittedly that was due to floods I believe).
How can such second rate institution exist in the competitive world of 21st century britain? They make even alliance and leicester seem professional. I would be interested what systems abbey actually have. Something involving cave paintings I would imagine.0 -
The company who dispatches Abbey's cards was underwater in the floods. This led to 2 months worth of card renewals being delivered a week or so after their cards had expired.Can you explain why 19000 customers did not receive their cards last summer.
Possibly. Part of the migration was taking many different systems and merging them in to one. It may be that your record with the no mail indicator was merged in to one that didn't have the indicator on there. Just ask in the branch/over the phone and they'll put the indicator back on.Can you also explain why I am receiving marketing information when i specifically opted out of this 2 and a half years ago when i opened my account. Until two months ago i was not getting any marketing infor but now i am indundated. Does thic coincide with your computer migration?
Shouldn't have happened, however interest isn't administered in the branch so the advisor wouldn't have been able to directly help you. However they should have noted your concerns and requested a copy of how the interest was worked out for you.Can you also explain why, for a branch based account, I have been told to ring your call center to sort this matter out. Do you do anything in branch?
Haven't got a complaints leaflet with me, but I can post one to you tomorrow if you likeYour opinion would be appreciated. I doubt you will answer me or maybe you'll tell me to ring your call centre or even better, you will offer me a complaints policy leaflet.
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Oops, forgot to answer the main point of the thread. I have not heard of this problem, and if it's been going on for 2 months find it hard that branch staff wouldn't have been alerted (given that we get a message within minutes of most problems occurring). Either it's a highly localised problem, or it's something specifically to do with your account which means it isn't triggering any interest payment.0
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Dear Abbey employee,
Can you also explain why, for a branch based account, I have been told to ring your call center to sort this matter out. Do you do anything in branch?
Very interesting you mentioned. I went to Chelmsford branch. I told them my problem. They did the same. They said my account was opened on internet, so they would not be able to help me out. So they only provided me a telephone number which was "indian call centre". At the end, I said that couldn't be right. They only said "well, do you want to make a complaint".0
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