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Direct Line pass plus 20% discount

aylesby Posts: 462 Forumite

6 October 2007 at 9:10PM in Motoring

DS is 18 and just passed his test. In a Panda this is £1800 for insurance. He goes with Direct Line at 10% online discount plus 20% for pass plus prorate to the time on the policy. When he claims the pass plus he is told the maximum discount is 20% and he already has had 10%.
We are combative and challenge through customer services in writing. The missing 10% is £175 and has now come through.
So Direct Line do honour their initial statements but some of their call centre workers are working from an old script.

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