IMPORTANT: To all Bath BS Regular Saver customers

If you have a Bath Building Society Regular Savings account, check your standing order (SO).

I'll give you the background. I received a letter from my bank regarding a new standing order which had been setup on my current account on 3rd September 2007. I had no knowledge of having created a standing order, so I logged on and checked my current account.

There was a new standing order for Bath BS. The sort code was different and was to a Natwest account, when my old SO was always to HSBC. The account number was 8 zeros but had the same reference as my account.

I thought someone might have fraudulently setup the SO, so I contacted my bank. They told me that Bath BS had written in and asked them to create the standing order and remove the old one because they had changed their clearing bank from HSBC to Natwest.

Bath should have contacted their customers before doing this and I have registered a complaint to that effect. A manager called me back and apologised and said that the issue regarding notifying customers would be raised at their next meeting. He said that a number of customers had rung querying the same thing over the last 48 hours.

If you find that your SO has changed I would recommend ringing Bath to ensure that the details are correct.