Do you really need to go back to BT to get phone service.

Interesting article here about problems moving customers are experiencing.


"Last week we revealed how some broadband users are being pushed between telecoms companies and in some cases being hit by unexpected costs when they move house because of disputes between the firms over whose responsibility it is to reactivate the line. The problems we highlighted related to companies such as TalkTalk that take over BT lines using a process known as local loop unbundling. In some cases these firms are forcing customers to pay £125 to get a new BT line when they don't need to. The telecoms watchdog, Ofcom, is looking into the problem."



"Companies seem to be increasingly telling people to get a BT line when they don't need to,' says a BT spokesman. 'Companies should own that relationship with the customer from the start, including the installation of a new line.'
Ofcom agrees. 'Customers can go to someone other than BT to have their line activated. It is the responsibility of the company that is going to be billing them,' it says. However, although companies can reactivate a line themselves, only a handful actually choose to do this. Many (such as Toucan) only want to offer their calls and broadband package on an already-active BT line."

http://observer.guardian.co.uk/cash/story/0,,2156234,00.html