Paypals New Buyer Protection Policy

greeneye · 12 July 2007 at 10:30AM

What is the deal with this new £150 buyer protection for sellers with unverified paypal accounts.

When you click the £150 protection link on ebay item pages it takes you here:

https://www.paypal.com/uk/cgi-bin/webscr?cmd=_pbp-info-outside#dispute

But there's no mention of the £150 protection just the usual £500 related stuff.
Are paypal actually guaranteeing to cover £150 regardless of wether the seller has sufficent funds in their paypal account or not???
If they are they're not making it very clear.

Read through the latest User agreement published on 2nd July and it seems to suggest we are covered for £150, regardless of sufficent funds or wether a seller has a feedback score of minus 50.
https://www.paypal.com/uk/cgi-bin/webscr?cmd=p/gen/ua/policy_pbp-outside#pbp-policy

The only mention of sufficent funds in a sellers account is under section 13.13 Buyer complaints Policy. Which is for non ebay purchases.
They are expressly differentiating between ebay and non ebay purchases now.
Ebay purchases are now covered by a Buyer Protection Policy.

But note that ebay purchases are only classed as such if you click pay or buy it now from an ebay page. If your seller asks you to send a payment directly to their paypal account it won't be classed as an ebay purchase and will fall under this seperate Buyer Complaints Policy.

And the only mention of feedback rating and percentages is with reference to £500 buyer protection.

So if I'm reading this right paypal are guaranteeing every single ebay purchase for tangible goods under £150??
So no longer any need to worry about scamsters not sending your item out and emptying their paypal accounts because paypal will cover you. Which seems extremely generous of them and not very paypal like behaviour at all.

soolin · 13 July 2007 at 7:54AM

There is still no guarantee of funds being recovered:

General. PayPal’s Buyer Complaint Policy covers goods that are purchased and not delivered, and goods purchased on eBay and paid by using PayPal that are “significantly not as described”. For payments relating to eBay transactions, this Policy may apply if the buyer complaint is ineligible for coverage under PayPal Buyer Protection. Buyer disputes must be filed within 45 days of the payment and, even if the buyer’s claim is justified, the buyer will receive a recovery only if there are funds in the seller’s account. RECOVERY OF YOUR CLAIM IS NOT GUARANTEED.

Note: Obtaining a remedy under the terms of this policy is only available to registered PayPal users

https://www.paypal.com/uk/cgi-bin/webscr?cmd=p/gen/ua/policy_buyer_complaint-outside

Sugar_Coated_Owl · 13 July 2007 at 8:10AM

When they say that it's not guaranteed how come PayPal sometimes take whatever the amount and leave the seller with a negative balance?

or is it that if the seller has up to £500 buyer protection the recovery of funds is guaranteed?

soolin · 13 July 2007 at 8:24AM

Iunderstand it to be that if your seller has full protection, ie up to £500 then you are covered..but not for the basic £150 protection.

greeneye · 13 July 2007 at 6:04PM

soolin wrote: »

There is still no guarantee of funds being recovered:

General. PayPal’s Buyer Complaint Policy covers goods that are purchased and not delivered, and goods purchased on eBay and paid by using PayPal that are “significantly not as described”. For payments relating to eBay transactions, this Policy may apply if the buyer complaint is ineligible for coverage under PayPal Buyer Protection. Buyer disputes must be filed within 45 days of the payment and, even if the buyer’s claim is justified, the buyer will receive a recovery only if there are funds in the seller’s account. RECOVERY OF YOUR CLAIM IS NOT GUARANTEED.

Note: Obtaining a remedy under the terms of this policy is only available to registered PayPal users

https://www.paypal.com/uk/cgi-bin/webscr?cmd=p/gen/ua/policy_buyer_complaint-outside

The way I'm reading it (but I may be wrong):
The "buyer complaint policy" is not the same as the "paypal buyer protection policy".

The former covers non ebay payments and will kick in if say the item value is over £150 and the auction did not have a £500 logo . Or if the value is over £500 on a verified account.
Or if it did have the £500 logo but other conditions weren't met such as 50 feedback and over 98% score (although I'm not sure if the £500 logo actually even appears if these conditions aren't met - even if the sellers paypal is verified ).

The latter covers ebay auctions that display both £500 and £150 buyer protection logos. And this policy makes no reference to sufficent funds in a sellers account.

I think I might get off my lazy behind and give them a call next week and find out for sure.

dialectic · 13 July 2007 at 6:44PM

You're definitely covered up to £150 under Paypal's buyer protection policy regardless of whether the funds are in the sellers account or not.

If it were otherwise the scheme would be next to useless and highly misleading.

soolin · 13 July 2007 at 7:40PM

dialectic wrote: »

You're definitely covered up to £150 under Paypal's buyer protection policy regardless of whether the funds are in the sellers account or not.

If it were otherwise the scheme would be next to useless and highly misleading.

Just as the ebay claim was which this replaced

I certainly wouldn't expect to be covered under the basic £150 protection purely becuase of the highlighted statement in post number 2

goshdarnit · 13 July 2007 at 8:33PM

razorbladekisses wrote: »

When they say that it's not guaranteed how come PayPal sometimes take whatever the amount and leave the seller with a negative balance?

They just put the balance into negative. If the seller then takes there account out of the negative, the buyer may get some money back. If they don't, then the buyer gets nothing.

You don't actual expect paypal to fund these dodgy transactions out of there own profit!

When buying, the way to get a 'proper' guarantee is to fund the purchase through your credit card, that way you can chargeback on the credit card and leave paypal out of profit (better them than you).

When selling, you wait till the paypal funds have cleared into your bank account, then sent the item. That way paypal can't stop the payment after you have sent the goods. If they then try a chargeback, tell them to go multiply, as its not your problem.

zorber · 13 July 2007 at 10:19PM

goshdarnit wrote: »

They just put the balance into negative. If the seller then takes there account out of the negative, the buyer may get some money back. If they don't, then the buyer gets nothing.

You don't actual expect paypal to fund these dodgy transactions out of there own profit!

When buying, the way to get a 'proper' guarantee is to fund the purchase through your credit card, that way you can chargeback on the credit card and leave paypal out of profit (better them than you).

When selling, you wait till the paypal funds have cleared into your bank account, then sent the item. That way paypal can't stop the payment after you have sent the goods. If they then try a chargeback, tell them to go multiply, as its not your problem.

I thought they employed debt collectors now!!!!!

Sugar_Coated_Owl · 13 July 2007 at 10:34PM

I'm totally confused now. I've tried reading about it on the PayPal website but it's just so vague.

goshdarnit · 13 July 2007 at 11:16PM

zorber wrote: »

I thought they employed debt collectors now!!!!!

Paypal have NEVER got a CCJ against anyone, the 'debt' collectors will try and harass you for payment (which is illegal anyways), as they know they haven't got a legal leg to stand on.

razorbladekisses wrote: »

I'm totally confused now. I've tried reading about it on the PayPal website but it's just so vague.

Its vague for a reason. I don't even know if they operate under Luxembourg or UK laws now

Paypals New Buyer Protection Policy

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