Play.com

Pete.g · 28 May 2007 at 11:38AM

I had this email from them just now:

Thank you for your recent order with Play.com.

At Play.com, we value your custom and take your online security very
seriously. With this in mind we have an additional security check in
place.

To perform this check we ask that you contact our Customer Support Team on
0845 800 1020 ( UK only ) or +44 (0)1534 877 595 ( outside UK ). Our
opening hours are 9am - 8pm Monday to Friday and 9am - 5pm on Saturday and
Sunday. Please have the card registered on the account to hand so that we
can process your order as quickly as possible.

Please note that due this is a security measure and as such any orders
will be cancelled after 14 days if we do not receive any correspondence
from you in relation to this matter.

Please accept our apologies for any inconvenience this may have caused you
and thank you for your patience and valued custom.

Kind Regards

Play

Is it the normal thing for them to do? Call me sceptical but there are so many scammers out there dont want to end up giving my card details to anyone other than the play. How come I have to ring when i've already put my card details in and bought the item?

Thanks,

Pete.

Pete.g · 28 May 2007 at 11:44AM

Scrub that, I've just called as the number was the same as on play.com website so was happy to call.

Pete.

Phantom_Flan_Flinger · 28 May 2007 at 2:18PM

More and more on-line retailers seem to be doing this sort of thing.

When I recently bought a XBOX 360 from ChoicesUK, I had to phone them up for an additional security check.

In the end, you done the right thing by using the contact number from their website, which obviously matched the number in the e-mail.

mattybach_2 · 29 May 2007 at 7:12PM

also received this e-mail earlier today and after several minutes on hold they informed me that they were no longer selling the product i had ordered and they canceled my order

superscaper · 29 May 2007 at 7:26PM

When it comes to dvds, games, books etc I've never had a problem with them. But anything more substantial: my brother and his girlfriend each ordered a laptop (different models) at christmas. As well as the extra verification issue (which they never bothered to tell them, they had to phone up to find out that play were waiting for verification, but if you're never told how do you know to give it) they never actually had the laptops in the first place, my brother got his after a month of constant phone calling, and his girlfriend never got hers even though it still said it was in stock and on her order history is said it had been packed for delivery. On phoning play said they never had any in stock and so basically here's your card refund and tough.

I noticed when my brother's was delivered it was some other company based on the mainland (not Jersey where play are). Play seem to basically be acting as dropshippers for the laptops at least, which is probably why their stock information is so screwed up, it's actually a different company's stock.

General_Hogwart · 29 May 2007 at 9:56PM

Credit card fraud is a biggy.

That email would comfort me in knowing that Play are doing something about credit card security.

I have a friend who had their card details stolen, they had a call from an online company that they had never heard of checking the authenticity of an order they had received from him for delivery somewhere the other side of the country, after saying he had never heard of them he checked his statement and discovered that someone had been having fun with his card. If this company hadn't called him then he wouldn't have known until the end of the month (after receiving the card statement) that his card details had been compromised and they would have spent even more.

A happy ending though - he cancelled the card and didn't have to pay for the stuff he didn't buy

Play.com

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