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Halifax Credit Card Revenge??

Well we asked them to repay £165 charges which they did but only after sending us a letter telling us how unfair it was of us to ask and reminding us that they have to eat as well.
2 days later our credit limit has been reduced from £8,500 to £1,500 which is 50 quid more than our current balance! I thought this was a little too convenient so I called them and asked if we were being penalised because we had asked for our charges to be refunded, the Lady replied "yes"!!! I couldn't believe my ears! I even reminded her that discrimination was still against the law at which point she seemed to need to go off and ask other people constantly. I then got a manager who told me that it was a coincidence that the limited had been reduced by £7k 2 days after repaying us. He also told me that it was the result of their credit checking agency CallCredit's advice as we have "numerous credit cards with high balances". In fact we have 2 other credit cards, one with a CREDIT of 40 quid (they paid back the 40 quid charges), and one other which has around £3,500 balance and a limit of £5k. It gets paid regularly so I'm a bit cheesed off that they clearly are paying us back buuuuuuuut......is there anything I can do about it??

Andy
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Comments

  • RTNI
    RTNI Posts: 817 Forumite
    Well we asked them to repay £165 charges which they did but only after sending us a letter telling us how unfair it was of us to ask and reminding us that they have to eat as well.
    2 days later our credit limit has been reduced from £8,500 to £1,500 which is 50 quid more than our current balance! I thought this was a little too convenient so I called them and asked if we were being penalised because we had asked for our charges to be refunded, the Lady replied "yes"!!! I couldn't believe my ears! I even reminded her that discrimination was still against the law at which point she seemed to need to go off and ask other people constantly. I then got a manager who told me that it was a coincidence that the limited had been reduced by £7k 2 days after repaying us. He also told me that it was the result of their credit checking agency CallCredit's advice as we have "numerous credit cards with high balances". In fact we have 2 other credit cards, one with a CREDIT of 40 quid (they paid back the 40 quid charges), and one other which has around £3,500 balance and a limit of £5k. It gets paid regularly so I'm a bit cheesed off that they clearly are paying us back buuuuuuuut......is there anything I can do about it??

    Andy

    If you are shown to have 2 credit cards on the CRA, then regardless of the credit balance on one, it is the amount of credit that is too your name. If you are not using that one, close it.

    You could complain, but I doubt very much that your limit will be moved back to what it was; there is a proper business reason behind it, (almost certainly not purely to do with you reclaiming the charges).
    Regards, Robin.
    2011 MFW # 34
    Mortgage starting balance at Sept 09 - £127,224 on 30 year term. Currently balance approx £116,945 (Updated Jan '12)
    Estimated MFD - [STRIKE]Sept 2039[/STRIKE]
    , April 2031 (in progress!)
  • Clariman
    Clariman Posts: 1,484 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    This may not be a popular response on this board, but there are consequences to all our actions. Nobody has a right to have money lent to them by banks and credit card companies. Banks lend money so that they can make a profit and they protect themselves from risk by doing credit checks and by having a set of terms and conditions that the borrower and the lender both sign up to.

    Included in the Ts & Cs that we all agreed to were penalty charges if we pay late or exceed our credit limits. We entered into these contracts knowing these terms. If we didn't know these terms then we have ourselves to blame. In short, we only have ourselves to blame if we incur these charges.

    Having said that, these charges are potentially unlawful due to unfair contract terms legislation so many people have started reclaiming them. That is fair enough - if they are unlawful then claim them back. However, there are a number of consequences to this.

    Firstly, it means that people who have not managed their finances well (or who have had genuine difficulties making ends meet) see a "quick fix" to their problems and find someone else to blame for them. This prevents people from sitting back and thinking "OK, so I am running up these charges. I better try to get a better grip on my personal finances". In other words, a massive opportunity to educate people on personal finances has been missed.

    For the second consequence I return to my original point that we don't have a right to borrow money from banks. Irrespective of whether or not the contract Ts & Cs were lawful, the banks thought they had a contract which defined how they would do business with us. If those Ts & Cs have been breeched and the banks can't get the penalty charges that they thought, then of course they are going to look again at whether the "deal" works for them or not. If someone suddenly claims back 100s or 1000s of pounds, then that customer immediately becomes less profitable so they are less likely to lend.

    The other consequence is that the banks have their business models of how and where they make their money. Penalty charges clearly were a part of that. Now that this has largely been torn away from them, they will ensure that they make up the missing revenue from somewhere else. We have already witnessed the near disappearance of fee free 0% Balance Transfer offers and we may yet see the demise of free banking.

    Everything has a consequence.

    Andy - this post is not directed at you although it was prompted by it. I have been on the verge of posting this many times and just happened to do so this morning.

    For the record, I do not work for a bank nor do any of my relations. I am not defending the banks here, merely pointing out that our actions have consequences and that there are no quick fixes to personal finance problems.

    Clariman
    Author of the first Stoozing FAQ on the Internet and Creator of the SOA & Snowball calculators at Lemonfool.co.uk
  • LittleVoice
    LittleVoice Posts: 8,974 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    . . . I even reminded her that discrimination was still against the law . . .

    And what "discrimination" was against the law in this case? They may well have discriminated against you for reclaiming the charges but that "discrimination" is not unlawful.

    We all discriminate quite lawfully. I discriminate when I'm selecting a savings account to open - it's discrimination on the basis of their rates and terms.
  • peawack
    peawack Posts: 320 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Hey Clariman, what pretentious and pompous claptrap.It's hard to accept statements such as ' nobody has the right to have money lent to them from the banks...'.from someone who makes money using free money from those same banks. 'Potentially unlawful ' what does that mean, exactly ?
    Penalty charges are not the issue here, and they have not been 'removed' as you suggest, they have been reduced to a legal limit.
    The predatory nature of the banks (and by definition, stoozers) has been highlighted by this campaign, and a 'co-author of the official stoozing website' you will be aware of this.
    I don't think people who incur bank charges need apologise to you or any other greedy stoozer, for throwing a spanner in the works.
    Peter
  • Clariman
    Clariman Posts: 1,484 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    peawack wrote: »
    Hey Clariman, what pretentious and pompous claptrap.
    Hi peawack, I am sorry you feel that way about it but what I have posted is the truth. There are consequences to people's actions and that is all I am trying to explain. I have not criticised anyone for claiming back bank charges.
    It's hard to accept statements such as ' nobody has the right to have money lent to them from the banks...'.from someone who makes money using free money from those same banks.
    Why is it hard to accept? Nobody has the right to have money lent from the banks: the banks are businesses who choose whether they wish to lend money or not. I have no more right than anyone else to get a loan so I am in the same boat. Yes, I do make money from stoozing and this is done by understanding the Terms and Conditions that I signed up to, abiding by those terms and conditions and exploiting them where I can. That is entirely consistent with suggesting that people should understand the Ts & Cs which they sign up to.
    'Potentially unlawful ' what does that mean, exactly ?
    You take my words out of context but I think they were fairly clear in my original post. The "unlawful"-ness that I refer to is the bank's terms and conditions which are potentially unlawful i.e. in contravention of the 1977 and 1999 Unfair Contract Terms legislation. See this FSA Fact Sheet for more details. I use the word "potentially" because I do not believe that this has ever gone to court. The banks have been backing down rather than going to court to defend themselves.
    Penalty charges are not the issue here, and they have not been 'removed' as you suggest, they have been reduced to a legal limit.
    They are entirely the issue here. They have not been removed because no-one (AFAIK) has yet proven them to be unlawful. The banks have reduced them to a level that they believe they can get away with (based on comments from the FSA). The reason why the banks pay up rather than defend the higher charges is because they are worried that they will lose and will also lose the chance of charging the lower reduced fees.
    The predatory nature of the banks (and by definition, stoozers) has been highlighted by this campaign, and a 'co-author of the official stoozing website' you will be aware of this.
    In case you have missed the whole ethos of this site, may I point out that it is about "Consumer revenge" - it is about realising that we are in an adversarial society of sellers and buyers. The financial companies are sellers and we consumers need to be on our guard. Now, I personally don't like the "revenge" angle of MSE but I fully support the fact that consumers should look after their own interests when dealing with financial companies. Stoozers do this by playing the banks at their own game. Stoozers understand the Ts & Cs and exploit them for their own benefit (as an aside I give 33% of my stoozing profits to charity to spread out some of the benefit).
    I don't think people who incur bank charges need apologise to you or any other greedy stoozer, for throwing a spanner in the works.
    Please show me where I said that anyone had to apologise. I didn't. I am not saying that people should not claim back their bank charges - just that you need to accept that there will be consequences. Please read my post more carefully rather than making a personal attack.

    Regards
    Clariman
    Author of the first Stoozing FAQ on the Internet and Creator of the SOA & Snowball calculators at Lemonfool.co.uk
  • peawack
    peawack Posts: 320 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Thanks for that Clariman, if I sounded personal it was because my response was to you and not the OP.
    I thought this was a Money SAVING site.
    Peter
  • wacko911
    wacko911 Posts: 678 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    The banking code does not agree.

    In fact banking ombudsman would like to know about this kind of behaviour. They have wrapped a few knuckes of banks for closing peoples accounts because they reclaimed what was lawfully theirs.

    Report them
  • Rafter
    Rafter Posts: 3,850 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Personally I think stoozing was a side effect of the amount of money credit card companies were able to make out of penalty fees and payment protection insurance and the high interest rates after 0% offers expired and the 'loyalty' of UK customers.

    All of this was on the back of a very low level of bad debt though as lower interest rates made debt more affordable to service.

    The 'new world' looks rather different though: People aren't paying back their unsecured debt as much, consumers are rebelling against penalty fees and PPI helped by sites like this and the popular press.

    The response by the banks is of course to be more cautious about who they lend to and how much. Also to be less aggressive in their marketing of credit cards and switch their attention to other products - noticed how many fewer credit card applications are dropping through your letter box these days?

    Stoozing wasn't the cause it was purely a consequence of what was an extremely profitable industry propped up by unlawful fees and unrealistic assumptions about customers willingness or ability to repay and the scramble for new business than ensued.

    R.
    Smile :), it makes people wonder what you have been up to.
  • tom188
    tom188 Posts: 2,330 Forumite
    wacko911 wrote: »
    The banking code does not agree.

    In fact banking ombudsman would like to know about this kind of behaviour. They have wrapped a few knuckes of banks for closing peoples accounts because they reclaimed what was lawfully theirs.

    Report them
    But here they have merely reduced the limit they are prepared to lend to. Why shouldnt a company decide how much it is willing to lend a particular customer.
  • tom188
    tom188 Posts: 2,330 Forumite
    peawack wrote: »
    Hey Clariman, what pretentious and pompous claptrap.It's hard to accept statements such as ' nobody has the right to have money lent to them from the banks...'.from someone who makes money using free money from those same banks. 'Potentially unlawful ' what does that mean, exactly ? They have not been ruled unlawful
    Penalty charges are not the issue here, and they have not been 'removed' as you suggest, they have been reduced to a legal limit incorrect as they have not been ruled illegal nor has a legal limit been set.
    The predatory nature of the banks (and by definition, stoozers) has been highlighted by this campaign, and a 'co-author of the official stoozing website' you will be aware of this.what?
    I don't think people who incur bank charges need apologise to you or any other greedy stoozer, for throwing a spanner in the works.what?
    Your comments seem more of a personal attack than a response to Clariman's argument. If you have a counter argument by all means post it, if you just want to be rude and make ill informed remarks go somewhere else.
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