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Thecookskitchen.com
chillitotes_2
Posts: 29 Forumite
I hope I am putting this post on the correct board and that I am not breaking any rules, but I wanted to warn people about the above website.
I placed an order with them on 25th Feb for a milk Frothing Jug. They have taken payment from my credit card (12.45) but I am still waiting for them to process my order.
I have e-mailed the company three times and left a message on their voice mail to ask them why my order hasn't been processed, but to no avail.
it is doubtful I think that I will now receive my jug or indeed a refund, which I asked for if the order couldn't be fulfiled.
I will continue to e-mail them, but in the meantime I urge moneysavers not to use this site because you are likely to be out of pocket.
Thank you
I placed an order with them on 25th Feb for a milk Frothing Jug. They have taken payment from my credit card (12.45) but I am still waiting for them to process my order.
I have e-mailed the company three times and left a message on their voice mail to ask them why my order hasn't been processed, but to no avail.
it is doubtful I think that I will now receive my jug or indeed a refund, which I asked for if the order couldn't be fulfiled.
I will continue to e-mail them, but in the meantime I urge moneysavers not to use this site because you are likely to be out of pocket.
Thank you
0
Comments
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Just wanted to give you an update on my actions since my first post.
I have e-mailed Trading Standards in Bristol (where the comapany is based) and my local TSO. I also copied this e-mail the Customer Services Manager at thecookskitchen.com.
I e-mailed the BBC's watchdog.
I e-mailed the companies Customer Services Manager Charlotte Halsall giving her details of what I have been up to with a promise that I will e-mail her everyday until I get a satisfactory outcome.
The company also subscribe to a consumer website called epubliceye.com where I have reviewed the site and left my coments.
I know it is only for a small amount of money but it is my money at the end of the day and if 20 other people have placed an order of a similar value they have made a tidy sum of £249.00 and thats not on.
I will let you know the outcome.0 -
Has anyone else bought from thecookskitchen.com I would be interested to know what the outcome was.
In the past two months it seems they have made a habit of trating customers in this way as you can see from this link http://pe.epubliceye.com/fl/flreportcomments.cfm click on customer comments.0 -
Result,
I receievd an e-mail from them today stating that my Jug will be sent out next week!!!!0 -
Here's hoping they keep their promise :beer:"One day I realised that when you are lying in your grave, it's no good saying, "I was too shy, too frightened."
Because by then you've blown your chances. That's it."0 -
Seems this company has not changed its habits in many years and yet is still allowed to trade on the Internet etc.
I had a similar experience to this. They are a disgrace. Please check out other recent reviews on other sites as well. AVOID.0
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