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Sold a mobile now buyer has reversed the payment
Kal
Posts: 171 Forumite
Can anyone help? Am devasted, sent mobile yesterday by Special Delivery and today the buyer is claiming unauthorised use of there paypal account. They dont have an address listed with paypal so I'm assuming that it is not eligible for their protection policy. Have I just lost £160?? How can people do this? I'm in tears....
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Comments
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It may not be the buyers fault - their account may have been hacked.
You'll need to look into this a little more - report it to ebay.It's BOUGHT (to Buy), not BROUGHT (to bring) AND you cannot be frauded, only DEfrauded.
Please do not buy animals from a pet store. Visit your local sanctuary or centre and give a good home to an unloved or abandoned animal.0 -
Can't report it as an unpaid item as would have to wait another few days, is there anything else I can do?
I've forgotten where you can look up buyer's contact details0 -
you can request them from ebay, also there is a live help system for ebay, try that, maybe phone royal mail and get a stop on the phone, with it being special delivery they know exactally where it is right now "its worth a shot"0
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Kal, I feel for you. I hope all's not as bad as it may seem.
I had an experience similar to this. Turned out that the mother had paid on behalf of her son, then didn't realise the transaction on her statement and contacted her credit card who then did a chargeback. After my call, shee realised her mistake and all was well after a couple of weeks.
On another occassion, I sold a PDA once for £150. They paid by cheque, I posted the item via Special Delivery. The cheque then bounced, they wouldn't get in touch with me about it. I was upset and angry but thought I'd just have to move on and put it down to experience.
However, I woke up one morning and thought... HOW DARE THEY !!!!
I stormed off down the police station with all the Ebay, Paypal and Royal Mail 'paperwork' I had to complain. Two lovely policemen came to interview me and assured me that their colleagues, over 200 miles a way would be knocking on this guys door !
Sure enough, the little !!!!!! coughed up and I got my money !!
So, please try to keep your chin up at least for now !
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Thanks everyone for helping. Got contact details from ebay but low and behold the number is incorrect shocking! Unfortunately the item has definately been delivered - trust RM to get something right for a change. Have let ebay know about it and sent an email via the contact seller link - so hopefully something good will come out of it. Else - I'll be trotting off to the police station or perhaps calling at their address!!
He seemed so nice on email too0 -
if you took a note of the IMEI number (the number starting 35 (should be 15 digits) it can be found under the battery or on the side of the box that the mobile came in), you could phone up the network you used it on and ask them to block it for you (basically means you cant use it on any uk network, but it will work abroad)0
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gaming_guy wrote: »if you took a note of the IEMI number, you could phone up the network youm used it on and ask them to block it for you (basically means you cant use it on any uk network, but it will work abroad)
Drat - I wish I had done that0 -
these chargebacks are becoming more and more common, getting creepy feelings when i sell high value items nowadays0
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Wait - I've kept the packing slip from 02 and there is a serial number on it - is this the IMEI?0
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thats the one. ring up your network and tell them your OLD phone has been stolen, if you just mention "your phone" has been stoeln they'll barr the one you last switched on with your SIM inside it.
but i would suggest you contact the buyer first and tell them plainly that you will have it barred if you do not get your money within 1-2 days and then ring if you have no response.0
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