URGENT!!! NEED ADVICE ON NPower MAFIA

marilizecopley · 19 March 2007 at 3:04PM

I'm having a problem with NPower. About 6 months ago I was stopped in Morrisons by a couple of their sales people and asked whether I wanted to switch. I was moving into a new rental property and said I couldn't make any decisions as yet, but didn't mind receiving further information on their service. I received numerous letters from them since then but after reading the first one or two I decided I wasn't interested and so ignored the stream of letters that kept coming through my door.

I am due to move out of this property on Friday (23 March) and by chance my husband opened one of their letters to find a find a final reminder for £105.47. I just called NPower to alert them to their mistake, because I've been paying BG and EDF, and more recently Southern Electric, but now they claim that they switched me over in November 2006 and that I would have to pay them or risk the consequences, even though I NEVER signed an agreement or decided to switch!! The customer service rep. I spoke to says that I will be liable for this even though I never asked for it, but I can't accept this is right. Help!! What do I do? Can they make me pay???

I need a swift response as I'm waiting for a call-back from the Customer Service Manager.

Cardew · 19 March 2007 at 5:11PM

You don't have a problem if your bills and payments are up to date with BG and EDF.

However there have been anecdotal stories of NPower reps** forging signatures to get the commission; or did you sign anything?

** They don't work for NPower directly but are just an agency.

marilizecopley · 19 March 2007 at 5:42PM

I didn't sign anything, not as far as I can recall. But can they hold me to it? I know I am paid up with EDF and BG, but NPower are now saying that they have been supplying me since November, and I paid my last bill to EDF mid-December. I don't want to have any CCJs or bad debts as I'm in the process of buying a house, but I don't think it's right that they can make me pay for something I never agreed to. My agreement with EDF and BG was that I was switching over to Southern Electric. How can NPower just come in and appoint themselves as my supplier? Isn't there a law against that???

Scarlett1 · 19 March 2007 at 6:32PM

marilizecopley wrote: »

I didn't sign anything, not as far as I can recall. But can they hold me to it? I know I am paid up with EDF and BG, but NPower are now saying that they have been supplying me since November, and I paid my last bill to EDF mid-December. I don't want to have any CCJs or bad debts as I'm in the process of buying a house, but I don't think it's right that they can make me pay for something I never agreed to. My agreement with EDF and BG was that I was switching over to Southern Electric. How can NPower just come in and appoint themselves as my supplier? Isn't there a law against that???

did you sign to have information sent to you ? you could have unknowingly signed to be switched over, this has happened to a couple of people I know who were switched over without their knowledge in this way

Cardew · 19 March 2007 at 7:35PM

As I said above you have either been scammed or you have made a mistake and signed something that you didn't read.

If you last had a bill from EDF mid-December you should have had another bill by now. The fact that you have not had a bill from EDF probably means that NPower are your supplier. Check with EDF.

To be fair to NPower it is not their fault. They have probably been fooled by the agent as well; they haven't just 'appointed themselves' - how would they know your details?

One of the letters you ignored was probably welcoming you to NPower and giving you a cooling off period. I don't expect NPower will be slow in pointing that out to you!!!

Obviously point out to NPower the situation. However at the end of the day, as long as EDF are not charging, you won't have lost money unless NPower are more expensive.

Your complaint is against the sales person; who I repeat is unlikely to be a NPower employee.

magyar · 22 March 2007 at 8:01AM

Marilize, I also answered this on the other thread you posted on.

Cardew's absolutely correct in all his advice. Basically, the UK's billing transfer system makes it virtually impossible for someone to be billed simultaneously by two people, and if you have been then you should contact Energywatch.

However the likelihood is that you were either fooled or mistakenly signed up to something.

Let us know what npower say.

URGENT!!! NEED ADVICE ON NPower MAFIA

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