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Vonage - customer experiences

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I have been contemplating whether to sign-up for Vonage. I am currently a Virgin Media telephone customer but before I join, I was after a customer experience and reviews about Vonage.

Vonage have some terrific tariffs on calls to international destinations as well as UK numbers.

I'd like to know your experience on the following:

1) Customer services
2) Call quality
3) Overall service

Your feedback will be much appreciated.
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