We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Overcharged on Oyster card, and TFL deny this has happened...
Options
impy78
Posts: 3,157 Forumite
I am fuming.
Yesterday I went to meet my OH at Victoria Bus station, and before I caught the tube I checked balance, which was £9.60.
I then met with my OH, and we went to Leicester Square, and when I got there, the gate said to seek assistance. My balance was now -0.40p?!
I phoned TFL and they promptly accused me of not touching in. Luckily I had been to the station master to get a print out, and could see that I had been charged £4.50 for a journey which took place at 02.16AM from Victoria tube station.
TFL argued that this was not on their screen, and they could not do anything. I hung up on this liar (as you shall see shortly).
When I got through to the next person, they were pleasent, and agreed to refund the amount I had been over charged (which they worked out to be £4.50), and I just assumed that I would not be charged again for the day... but I was charged another £5 the next time I got on the tube to go back to zone 3, which should be £2, as I understand it.
I have tried ringing TFL again (and this time I am asking for money back for my calls, which have amounted to over an hour and a half's worth), and they can't see the problem.
I am at my wits end with speaking to a brick wall.
HELP!
Yesterday I went to meet my OH at Victoria Bus station, and before I caught the tube I checked balance, which was £9.60.
I then met with my OH, and we went to Leicester Square, and when I got there, the gate said to seek assistance. My balance was now -0.40p?!
I phoned TFL and they promptly accused me of not touching in. Luckily I had been to the station master to get a print out, and could see that I had been charged £4.50 for a journey which took place at 02.16AM from Victoria tube station.
TFL argued that this was not on their screen, and they could not do anything. I hung up on this liar (as you shall see shortly).
When I got through to the next person, they were pleasent, and agreed to refund the amount I had been over charged (which they worked out to be £4.50), and I just assumed that I would not be charged again for the day... but I was charged another £5 the next time I got on the tube to go back to zone 3, which should be £2, as I understand it.
I have tried ringing TFL again (and this time I am asking for money back for my calls, which have amounted to over an hour and a half's worth), and they can't see the problem.
I am at my wits end with speaking to a brick wall.
HELP!
Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
0
Comments
-
could you try emailing them from their website https://www.oystercard.com. try looking at the help page.0
-
i should really start keeping track of my oyster - but cant log in on the website - its a conspiricy i tell yaYes Your Dukeiness
0 -
reehsetin wrote:i should really start keeping track of my oyster - but cant log in on the website - its a conspiricy i tell ya
I tried, but they have now changed it, so you can't view your usage unless you have topped up online. They're just hoping you won't notice is my theory.
I spoke to TFL, they said that the cap on Oyster has always beeen 50p less than a dailt travel card, and since the price hike last month, this is right. :mad:
So basically, when they said the price of pre-pay travel had been frozen, they lied.Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0 -
Ah great, now I have snotty letter telling me I haven't touched in, and have been charged full fare.
Right, poor sod in Oyster call centre, prepare for the worst Saturday morning of your short life...Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244K Work, Benefits & Business
- 598.9K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards