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Need to make a warranty claim...

MartialArtMan
MartialArtMan Posts: 581 Forumite
Part of the Furniture 100 Posts Combo Breaker
in Ebay, auctions, car boot sales, post & parcels
I brought a camcorder of Ebay about 6 months ago which has now gone faulty. I have contacted the seller and told them what has gone wrong and they said to return it to them and they'd sort it out.

thing is I'm concerned that I'm going to send it to them and then never see it again. What precautions do you recommend I take?
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Comments

  • soolin
    soolin Posts: 74,974 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Difficult one this...I can't really suggest anything you can do as you are now relying entirely on the seller's honesty. is there any way you can access the warranty yourself?

    Soo
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • MartialArtMan
    MartialArtMan Posts: 581 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Well it's a JVC camcorder and they are aware that there is a fault with them and made an announcement on their website about it. But it states that I must deal with the warranty claim through my dealer. Thing is I didn't get a JVC warranty with it so I don't see any other option than return it to the seller.....

    Here is a link to the JVC announcement:

    http://www.jvc.co.uk/knowledge-list.php?id=4#0
  • soolin
    soolin Posts: 74,974 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Has your seller confirmed he is a dealer for the purposes of the warranty, and not just someone who happened to get a few from a shop closing down?

    Soo
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • jamstaruk
    jamstaruk Posts: 214 Forumite
    make sure you send it special delivery so that seller cant say he hasnt recieved it
  • pennylane99
    pennylane99 Posts: 5,783 Forumite
    1,000 Posts Combo Breaker
    jamstaruk wrote:
    make sure you send it special delivery so that seller cant say he hasnt recieved it

    thats not going to help much if the bloke decides to keep it...or he could say what he received was something else
  • Hintza
    Hintza Posts: 19,420 Forumite
    10,000 Posts Combo Breaker
    At the end of the day if you don't send it back you are stuffed. Pack it properly and post it Special Delivery. There are quite a few items that I sell where I deal with the warranty claims. Believe me it is a pain. If I can shift it direct to the manufacturer I do. But it all really depends on where I sourced the item from on the course of action I get buyers to take.
  • Blacksheep1979
    Blacksheep1979 Posts: 4,224 Forumite
    1,000 Posts Combo Breaker
    As Hintza says - you either send it and risk losing it or have a non working camcorder. One way you stand a chance of getting a working camcorder.
  • mikey-mike_2
    mikey-mike_2 Posts: 258 Forumite
    can't you just go direct to jvc?
  • MartialArtMan
    MartialArtMan Posts: 581 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Nah. I tried callin 'em but day weren't avin nun of it! :)
  • 3card
    3card Posts: 437 Forumite
    Part of the Furniture 100 Posts Name Dropper
    Whilst i can understand peeps being a bit worried about sending goods like that back I can tell you my view as a seller of things that have gone wrong.

    About 12 / 18 months ago i sold a few hard drives & have had problems with 2 of them. I asked the sellers to send them back to me to check them out. One of them was a small problem that i sorted. the other problem was a new unit.

    I sorted it out without any probs.........just remember that not all peeps on ebay are out to rip you off.
    Send it back if you want it sorting out just send it back
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