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Boots Opticians - Contact Lens
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Ivrytwr3
Posts: 6,304 Forumite


Hi all,
I need a bit of advice regarding this situation:
In Aug 06, OH spent £200 on a new pair of glasses from Boots, she was invited to a free trial of Contact Lens. The new lenses arrived and after a problem with one of the lens (which was replaced) she was told today that she now has the correct lenses and would she like to sign up to a 12 month contract.
After looking over their price plans she stated that she didn't and would like to take her prescription only. The optician became snotty and refused saying that she needed to sign up to 6 month minimum and after another eye check he would then release her prescription.
Taken aside the rudeness and the fact this was all discussed in a packed waiting room, is he right to refuse her prescription?
I need a bit of advice regarding this situation:
In Aug 06, OH spent £200 on a new pair of glasses from Boots, she was invited to a free trial of Contact Lens. The new lenses arrived and after a problem with one of the lens (which was replaced) she was told today that she now has the correct lenses and would she like to sign up to a 12 month contract.
After looking over their price plans she stated that she didn't and would like to take her prescription only. The optician became snotty and refused saying that she needed to sign up to 6 month minimum and after another eye check he would then release her prescription.
Taken aside the rudeness and the fact this was all discussed in a packed waiting room, is he right to refuse her prescription?
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Comments
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NO definitely not, it is YOUR (or you OH) prescription and they option cannot withhold it for ANY reason.
This in from the General Optical Council website http://www.optical.org
The contact lens (specification) rules 1989
The General Optical Council, in exercise of their powers under section 31(1)(e) of the Opticians Act 1958, hereby make the following rules:-
Citation and commencement
1. These rules may be cited as the Contact Lens (Specification) Rules 1989 and shall come into force on the 1st day of June 1989.
Duty to provide specification
2. An optician who fits a person with a contact lens shall on completing the fitting give to him a written statement of the particulars necessary to enable the lens to be replicated.
Jurisdiction
The Council deals with concerns about registrants who have:
· been convicted of a criminal offence;
· been guilty of serious professional misconduct;
· breached a rule regarding professional activities by, for example
◦ producing inappropriate publicity,
◦ not supplying a contact lens specification,
◦ failing to refer to a general medical practitioner when appropriate to do so.0 -
Hi
The contact lens regulations changed in June 2005.
They will only supply a perscription once the fitting is
completed. If you check out the following link, it will point
out the new rules.
hope this helpshttp://www.bcla.org.uk/regulations.asp0 -
Well i've emailed Boots Customer services and the BCLA, will wait and see what they say.
I'm a bit annoyed as i can get the lenses delivered for £8 per month from Sainsburys but they require my prescription, however, if i don't get my precription the only place i can find that will do them will charge me £14 per month.
Unless someone knows someplace else?0 -
Just to to the website giving the best price and fill in the details. Give the contact details for Boots and in the very unlikely case that a check is made, it's even more unlikely that boots would refuse to cooperate. Most suppliers don't make any (or very few) checks.0
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Ivrytwr3 wrote:The optician became snotty and refused saying that she needed to sign up to 6 month minimum and after another eye check he would then release her prescription.stickyfeet wrote:The contact lens regulations changed in June 2005.
They will only supply a perscription once the fitting is completed.
Obviously the optician does not consider that the fitting has been completed until the 6 month check has been carried out.
Given the complications that can occur with a first time contact lens wearer and the implications if something does go wrong this seems quite sensible.valiant wrote:Just to to the website giving the best price and fill in the details. Give the contact details for Boots and in the very unlikely case that a check is made, it's even more unlikely that boots would refuse to cooperate. Most suppliers don't make any (or very few) checks.
Reputable suppliers do check with the original optician otherwise they could be in deep trouble if anything went wrong. I would also think that would be a strong possibility that Boots would say that the fitting had not been completed and thus not signing off on the the other supplier selling you the lenses, otherwise they would be in trouble if anything went wrong.0 -
Altarf wrote:Obviously the optician does not consider that the fitting has been completed until the 6 month check has been carried out.
Yeah right! So if you extend that dubious logic to its obvious conclusion, why stop at six months? Why not allow the optician to claim that the 'fitting has not been completed' until two years have past and the prescription is out of date and another one is required? That would kill the Internet market for contact lenses stone dead! You wouldn't have your own hands in the proverbial cookie jar by any chance, now would you?Altarf wrote:Given the complications that can occur with a first time contact lens wearer and the implications if something does go wrong this seems quite sensible.
Sensible to the High Street opticians, yes............sensible to the average consumer, no. It's very touching how concerned the High Street opticians are about consumer health when the consumer chooses to consume elsewhere! I was one of the first people in the UK to wear daily disposable contact lenses. My own experience of High Street opticians over a period of 15 years is largely of contradictory advice based on commercial considerations rather than professional objectivness. Most of them have the same respect for scientific and medical principles as a 'beauty advisor' in the cosmetics department of Boots. I have no idea what's involved in qualifying as a dispensing optician in the UK but it can't be much. In my experience of chatting to them over 15 years, I wouldn't trust any of them to pass a GCSE Biology exam.Altarf wrote:Reputable suppliers do check with the original optician otherwise they could be in deep trouble if anything went wrong.
It depends on what you mean by 'reputable'. In your definition you presumably mean suppliers who support the nanny state principle that consumers should be denied the chance to make up their own minds if they want to take 'professional' advice OR NOT before putting pieces of plastic in their OWN eyes. As I understand it, the law states that contact lenses can't be dispensed unless the customer has a prescription. The law is silent on how the supplier is supposed to confirm this. Most to them, who want to survive in a market that allows a consumer to import lenses from abroad (without any prescription), will accept the customer's word for it and rarely use the provided optician details.
The law is an a*ss when it tries to prevent the supply of any goods or service to particular classes of consumer. The Internet is very good at penalising so called 'reputable' suppliers where it hurts most..........in their sanctimonious pockets!0 -
Quote:
Originally Posted by Altarf
Obviously the optician does not consider that the fitting has been completed until the 6 month check has been carried out.valiant wrote:Yeah right! So if you extend that dubious logic to its obvious conclusion, why stop at six months? Why not allow the optician to claim that the 'fitting has not been completed' until two years have past and the prescription is out of date and another one is required?
If you knew the vaguest thing about contact lenses then you would know that for a first time user, problems can occur in the first few months after someone has started using them. The new user has to get used to wearing and cleaning them, let alone if any unforseen complications develop. So a six month check is quite sensible. Suggesting two years is just stupid.valiant wrote:That would kill the Internet market for contact lenses stone dead!
Paying full price for six months against a lifetime of sight doesn't seem too bad to me.valiant wrote:You wouldn't have your own hands in the proverbial cookie jar by any chance, now would you?
Actually no, but it always amuses me that if you disagree with anything on this site you get accused of working for that retailer. Perhaps Martin ought to persuade someone to do a special offer on tin foil hats.valiant wrote:Sensible to the High Street opticians, yes............sensible to the average consumer, no. It's very touching how concerned the High Street opticians are about consumer health when the consumer chooses to consume elsewhere! I was one of the first people in the UK to wear daily disposable contact lenses. My own experience of High Street opticians over a period of 15 years is largely of contradictory advice based on commercial considerations rather than professional objectivness. Most of them have the same respect for scientific and medical principles as a 'beauty advisor' in the cosmetics department of Boots. I have no idea what's involved in qualifying as a dispensing optician in the UK but it can't be much. In my experience of chatting to them over 15 years, I wouldn't trust any of them to pass a GCSE Biology exam.
Ahh there it is, a general mad rant about opticians, and how they have done you down over the years. And you wonder why the regulations exist to try and stop people sticking any old thing in their eyes.0 -
If your OH still wants the lenses via the internet then I would suggest returning to boots and booking a check up appointment making it clear you wish to leave with a contact lens prescription, they will charge for this appointment (usually around £20)
As for previous comments, you need a certain grade GCSE in maths and science OR 10 years working in practice AND 3 years of study to become a dispensing optican with a further year to become a contact lens fitter.
It also amazes me how someone feels they can use a product for several years and become an expert in that field.
mishkaBow Ties ARE cool :cool:"Just because you are offended, doesnt mean you are right" Ricky Gervais0 -
mishkanorman wrote:It also amazes me how someone feels they can use a product for several years and become an expert in that field.
Presumably you feel that the man in the street should recognise that the 'experts' know best and that they have his best interests at heart? If the world were to be a perfect place then I suppose you might be right.
But it seems that I'm not the only person with a healthy cynicism when it comes to the objectivity of the contact lense industry. Martin (yes....the very one!) has an article here: http://www.moneysavingexpert.com/cgi-bin/viewnews.cgi?newsid1081710634,17595, that seems to cast doubt on this objectivity:
"Are daily lenses secretly the same as monthly?
Monthly lenses cost roughly six times the price of daily lenses, yet they seem similar, and some re-wear dailies to save substantial cash. Is this safe?
The British Contact Lens association says no and the College of Optometrists agrees, “Daily disposables tend to be thinner as breaking on removal isn’t a problem. To re-wear contacts, it’s essential to clean and disinfect them; dailies aren’t designed for this. Some may tear and not disinfect efficiently, leading to possibly serious eye infections and even blindness.”
However, in a recent report by consumer magazine Which?, its independent expert argued that Acuvue, Bausch & Lomb, Coopervision and Sauflon dailies were virtually the same as their monthlies, and if subjected to the same care routine might last just as long. Only with Ciba Vision did he find the monthly lenses very different."
Tin Foil Hats notwithstanding, it looks to me that even the College of Optometrists and the British Contact Lens Association have their hands firmly inside the cookie jar. I think it's very wise to take the advice of any individual or organisation with a grain of salt if they have a vested interest in the subject matter they're advising on. Unfortunately that sometimes means that, yes, the man in the street has to become his own 'expert' and forums like this give him (and me) a means of having a good shot at it.....the best shot we have, frankly.0 -
Except the point that you failed to see was that martin didnt go into a rant about all opticians and label them as near idiots, he produced a well researched piece of information that shows, as with any field, that there can be differing medical opinions.
Personally i think its much better to listen to the advice given by an expert than take it with a pinch of salt and form my own opinion, this is a medical appliance we are talking about. It doesnt equate to the same as which lipstick suits me best or shall i have highlights or all over colour.
If you had ever witnessed somebody who thought they knew better over contact lenses and ended up blind, or worse, you wouldnt be so flippant about the advice you were given. Aside from all the medical implications if a contact lens fitter were to give out a prescription that wasnt stable ie they had only seen the patient wearing them once, and that person was to have an accident they would be legally responsible.
The OP wasnt requesting information about the purchase of lenses or which brand is best to save money, they were asking about the first and most important stage of getting the right lens to start with.
mishkaBow Ties ARE cool :cool:"Just because you are offended, doesnt mean you are right" Ricky Gervais0
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