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Beware Ntl Charging For 'your Services'
peskie_pixie
Posts: 427 Forumite
in Phones & TV
Just a note to anyone who has their phone services with NTL to check your bill for items appearing under YOUR SERVICES eg call waiting and call barring etc.
Only ever had caller display but noticed that this had been credited and now charged extra for a feature bundle. I know this is only £1.75, but it's my £1.75 plus 1000's of customers at this amount soon adds up.
Seems like they've added caller waiting with out my say so , cos have heard the beeping when i'm on a call, also it's happening on my mum's as well, so they might have just added to everyone's
Can now call customer services on 150 (Faults 151) from an NTL line and get straight through.
Anyway nice man apologised, changed it back and gave me £7 credit (As already got a £5 credit for an earlier complaint this months bill is £1.25)
Only ever had caller display but noticed that this had been credited and now charged extra for a feature bundle. I know this is only £1.75, but it's my £1.75 plus 1000's of customers at this amount soon adds up.
Seems like they've added caller waiting with out my say so , cos have heard the beeping when i'm on a call, also it's happening on my mum's as well, so they might have just added to everyone's
Can now call customer services on 150 (Faults 151) from an NTL line and get straight through.
Anyway nice man apologised, changed it back and gave me £7 credit (As already got a £5 credit for an earlier complaint this months bill is £1.25)
"A bargain is something you can't use at a price you can't resist." Franklin Jones
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