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mcafee probs!

symy@nufc
symy@nufc Posts: 295 Forumite
in Techie Stuff
hi .im trying to fix a mate laptop she keeps getting pop up from mcafee saying (mcafee active sheild has deteced a virus on you pc we recommend that you use the scan feature to scan all drives on you pc ) but she has uninstalled it :confused::confused: can anyone help cheers
dont drink and drive:beer: :beer:
come on the toon!!

Comments

  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    symy&#64 wrote: »
    hi .im trying to fix a mate laptop she keeps getting pop up from mcafee saying (mcafee active sheild has deteced a virus on you pc we recommend that you use the scan feature to scan all drives on you pc ) but she has uninstalled it :confused::confused: can anyone help cheers

    Well it's obviously not been uninstalled properly! Good anti-virus programs are developed so that they are not easily uninstalled or deactivated and often need an uninstall program from the vendor to do the job properly.

    HTH

    ;)
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • Browntoa
    Browntoa Posts: 49,599 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    did she uninstall it, or just delete the icons

    is it here in add/remove programs ??
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    Long term forum member
  • albertross_2
    albertross_2 Posts: 8,932 Forumite
    Try right clicking on the c: drive and see if scan for viruses is there... But if the on access scanner caught it, you shouldn't be infected.
    Ever get the feeling you are wasting your time? :rolleyes:
  • symy@nufc
    symy@nufc Posts: 295 Forumite
    well she is a woman;) she did not know what she was doing any advice?
    dont drink and drive:beer: :beer:
    come on the toon!!
  • Browntoa
    Browntoa Posts: 49,599 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    go to control panel, then add / remove programs and see it its still there

    or there is normally an uninstall programme in the mcafee directory
    Ex forum ambassador

    Long term forum member
  • symy@nufc
    symy@nufc Posts: 295 Forumite
    look like she did not uninstalled it propley! it's not in add/remove did the c drive scan for virus was there but other pop up saying some componets of mcafee sc are either missing or may not have been installed properly please reinstall . she did download it from the net she tells me and paying for it
    dont drink and drive:beer: :beer:
    come on the toon!!
  • Browntoa
    Browntoa Posts: 49,599 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    follow these instrcutions

    http://ts.mcafeehelp.com/faq.asp?frames=1&docid=68717&CategoryId=245&chat

    parts of this may no longer apply as they are deleted
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    Long term forum member
  • marleyboy
    marleyboy Posts: 16,698 Forumite
    10,000 Posts Combo Breaker
    try re-installing mcafee, then uninstall it again, using the reccomended app.
    :A:dance:1+1+1=1:dance::A
    "Marleyboy you are a legend!"
    MarleyBoy "You are the Greatest"
    Marleyboy You Are A Legend!
    Marleyboy speaks sense
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    Marleyboy - You are, indeed, a legend.
  • ABH_3
    ABH_3 Posts: 1,211 Forumite
    If the above doesn't work, then you could try:
    http://www.softpedia.com/get/Tweak/Uninstallers/AV-Uninstaller-Tool.shtml

    Then use CCLeaner
    http://www.ccleaner.com/download/

    HTH
    It could have been worse. At least source code's not combustible, or you can bet somebody at McAfee would have lit it.
  • symy@nufc
    symy@nufc Posts: 295 Forumite
    cheers for all your help but can someone check her hjt?
    i found a lot of trojans

    Logfile of HijackThis v1.99.1
    Scan saved at 20:38:11, on 29/07/2006
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    C:\Program Files\ewido anti-spyware 4.0\guard.exe
    c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
    C:\WINDOWS\system32\slserv.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\igfxtray.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\ewido anti-spyware 4.0\ewido.exe
    C:\PROGRA~1\McAfee.com\Agent\mcregwiz.exe
    C:\Program Files\MSN Messenger\MsnMsgr.Exe
    C:\Program Files\Common Files\AOL\1151767480\ee\AOLHostManager.exe
    C:\Program Files\AOL 9.0\aoltray.exe
    C:\Program Files\AOL Companion\companion.exe
    C:\Program Files\Common Files\AOL\1151767480\ee\AOLServiceHost.exe
    c:\program files\common files\aol\1151767480\ee\services\antiSpywareApp\ver2_0_12\AOLSP Scheduler.exe
    C:\Program Files\Common Files\AOL\1151767480\ee\AOLServiceHost.exe
    C:\hijackthis\hijackthis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = [url]http:///[/url]
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://searchbar.findthewebsiteyouneed.com
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://searchbar.findthewebsiteyouneed.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R3 - URLSearchHook: (no name) - !!02EE5B04-F144-47BB-83FB-A60BD91B74A9} - (no file)
    O2 - BHO: DosSpecFolder Object - !!3E1BEA96-02D9-4992-B508-9B51819D9D86} - C:\WINDOWS\System32\pmkjk.dll
    O2 - BHO: Windows Live Sign-in Helper - !!9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O3 - Toolbar: &Radio - !!8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [MPFTray] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
    O4 - HKLM\..\Run: [Windows Task Manager] c:\windows\system32\taskmgn.exe
    O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1151767480\ee\AOLHostManager.exe
    O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
    O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
    O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\McAgent.exe
    O4 - HKLM\..\Run: [McRegWiz] C:\PROGRA~1\McAfee.com\Agent\mcregwiz.exe /autorun
    O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe
    O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
    O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: !!4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aolsvc.aol.co.uk/computercheckup/qdiagcc.cab
    O16 - DPF: !!4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/4,0,0,101/mcinsctl.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/1,0,0,26/mcgdmgr.cab
    O16 - DPF: {E7D2588A-7FB5-47DC-8830-832605661009} (Live Collaboration) - http://livenj01.rightnowtech.com/5570-b298h/rnl/java/RntX.cab
    O18 - Protocol: livecall - !!828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - !!828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O20 - Winlogon Notify: Extensions - C:\WINDOWS\system32\m828lifu1828.dll (file missing)
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O20 - Winlogon Notify: pmkjk - C:\WINDOWS\System32\pmkjk.dll
    O20 - Winlogon Notify: twpkad - C:\WINDOWS\SYSTEM32\twpkad.dll
    O21 - SSODL: BwemHOY - !!64C56C8A-CE6F-C620-27A8-1D347BF8B917} - C:\WINDOWS\System32\eubj.dll (file missing)
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
    O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
    O23 - Service: Firewall service (FWSvc) - Unknown owner - C:\WINDOWS\.exe (file missing)
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
    O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
    O23 - Service: Network Monitor - Unknown owner - C:\Program Files\Network Monitor\netmon.exe (file missing)
    O23 - Service: Service Hosts (ServiceHost) - Unknown owner - C:\WINDOWS\shost.exe (file missing)
    O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
    dont drink and drive:beer: :beer:
    come on the toon!!
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