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Chief Executive's addresses

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Yorkie863
Yorkie863 Posts: 41 Forumite
in Consumer rights
Hi

Not sure if this is the correct forum, so do please move if needs be.

This is the link to a web site that lists the email contact details for the CEOs of most major UK companies and is a very good tool for using if you wish to complain. Instead of simply sending mail to Customer Services this way you get to the very top. It has worked very well on the occassions I have used it.

http://www.connectotel.com/marcus/ceoemail.html

Comments

  • Equaliser123
    Equaliser123 Posts: 3,404 Forumite
    Don't actually expect the email to go to the CEO though.

    It is also important to actually follow complaints procedures rather than trying to email a CEO directly.
  • Proc
    Proc Posts: 860 Forumite
    Yeh.

    This will go straight to a secretary or someone who pre-screens the CEO's emails, and the secretary will bounce it straight back to the relevant department.

    Why do so many people feel that their complaint is so important that the single person who runs the entire company must look at it? Trust me, you're one of many insignificant complaints that the CEO won't be interested in hearing about.
  • Equaliser123
    Equaliser123 Posts: 3,404 Forumite
    Proc wrote: »
    Yeh.

    This will go straight to a secretary or someone who pre-screens the CEO's emails, and the secretary will bounce it straight back to the relevant department.

    Why do so many people feel that their complaint is so important that the single person who runs the entire company must look at it? Trust me, you're one of many insignificant complaints that the CEO won't be interested in hearing about.

    Agreed. Can just imagine the CEO of Tesco stopping everything in his international role to investigate why a tin of baked beans was mispriced.
  • omen666
    omen666 Posts: 2,206 Forumite
    1,000 Posts Combo Breaker
    I used this site years ago and emailed Sir Terry Leahy of Tescos and got refunded that day. The site is well documented on here and successes if you search the the link posted by the OP in the MSE search
  • 4743hudsonj
    4743hudsonj Posts: 3,298 Forumite
    Who on earth wants to know the CEO of an atomic weapons producer (1st line).
    :rotfl:
    Back by no demand whatsoever.
  • Equaliser123
    Equaliser123 Posts: 3,404 Forumite
    omen666 wrote: »
    I used this site years ago and emailed Sir Terry Leahy of Tescos and got refunded that day. The site is well documented on here and successes if you search the the link posted by the OP in the MSE search

    Do you really think that Sir Terry allowed your email to interrupt his day?
  • OlliesDad
    OlliesDad Posts: 1,825 Forumite
    Equaliser123 wrote: »
    Do you really think that Sir Terry allowed your email to interrupt his day?

    Unlikely, but it will get to his employees who will be desperate to stop it interrupting his day.
  • omen666
    omen666 Posts: 2,206 Forumite
    1,000 Posts Combo Breaker
    Equaliser123 wrote: »
    Do you really think that Sir Terry allowed your email to interrupt his day?
    nope nor did I say that. It was his PA that got in contact and then the CS director.
This discussion has been closed.
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