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BT light user rate
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Mendip_2
Posts: 1 Newbie
in Phones & TV
My land line is used very infrequently so I rang BT to transfer to the Light User rate. The person looked up my account and said I qualified for this scheme, he then asked me for my mobile number, and when I quoted this he told me if anyone inthe house had a mobile phone they could not be eligible to transfer to the Light User Scheme.. So if anyone wants to transfer and save money just tell BT that you do not have a mobile!!!
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Ring them again, chances are you will get another person on the other end of the line, just tell them you don't have a moby.
I think outside the box - I can also think round corners.
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Or if they've put a note on your account (which they might have done) - you can say you have a work mobile, which you're not allowed to use for personal calls, maybe?
I have to say, that's a particularly cheeky tactic to ask you for your mobile number whilst "applying your Light User discount to your account"
Although, for the benefit of other readers who make more calls, just in case you thought you could save a few quid on line rental it's not a good idea to go on the light user scheme as you can't CPS your calls or use IDA like 18866, 18185 and 1899 etc.Fasthosts ruined my life0 -
BT's T&Cs are very explicit regarding eligibility:Your household is not eligible for the Light User Scheme if you have:
- a telephone service provided by another supplier, either directly or indirectly
- mobile telephone service
- more than one telephone line at the same or different address, for example at a holiday home
- a broadband (ADSL) line
- a line used exclusively for a burglar alarm (this does not include 'lifeline' alarm systems which are also used as telephones)
- an ISDN line or business lines
- a payphone line, residential BT rented cardphone or temporary line
- a line with incoming calls barred (i.e. your line only allows outgoing calls)
- an incoming line only because you owe money to BT
- BT Pay & Call
- your quarterly call charges have been under the Joining Threshold - this is currently £10.58 (exc VAT) if you pay by Direct Debit or Monthly Payment Plan (MPP)* or £10.58 (exc VAT) if you pay by other means.
- your call charges have been over the Joining Threshold but due to a change of circumstances, you believe your bills will be lower in the next three quarters
- you are a new customer and believe your bills will be under the Joining Threshold in the next three quarters.
- you have a second line because you are responsible for paying the telephone bill for a relative.
Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.0 -
strict hey!
Deepest Debt - £13,000+
Debt Now - £00 -
Wally wrote:Ring them again, chances are you will get another person on the other end of the line, just tell them you don't have a moby.
YES THEY WOULD HAVE PLACED A NOTE ON THE ACCOUNT! it doesn't matter if its a personal or work's mobile, light user would still be excluded!The views expressed on this website, be they in text, pictures or sound, are my own personal views. Not those of my employer, its staff or colleagues.0 -
I am on the low user tarrif and have broadband and a mobile phone (from BT !!)
I had a phone call a few years ago saying i was in breach of the terms because i had internet, i told them to put it in writing but never heard from them again. When i upgraded to broadband a few years ago i expected them to catch up with me and in fact they actually say that broadband is not available on a low user line, but again i have not heard from them and yes broadband does work.
I am in two minds now as to whether to come off the low user tarrif but would it highlight the fact that i have had years of uneligible usage ?WHOOOOSHHHHHHHHH……..
Blimey what was that ?
That was your life mate
Oh I wasn’t quite ready can I have another go ?
Sorry mate only one per person.0 -
Ok, how about this, ring and say you've binned the moby.
I think outside the box - I can also think round corners.0 -
BT also told me that today I was not eligible to go on the Low User Scheme because I use the Internet, even though I only have dialup, not broadband.
Are they entitled to do this and where is it documented?
I even checked with a supervisor who said the same thing, though first tried to give a different reason (that the Low User Scheme would end up costing me more) but after I pointed out my dialup access is to a freephone number, he simply said it was an "incompatible product" and if I did join the scheme, any attempt to use the Internet would result in my being put straight back on my original tarrif!0 -
That seems to contradict their own T&Cs (see post #4 above) - which refers to BROADBAND being an 'ineligible' factor, not dialup.hra wrote:BT also told me that today I was not eligible to go on the Low User Scheme because I use the Internet, even though I only have dialup, not broadband.
Are they entitled to do this and where is it documented?
I even checked with a supervisor who said the same thing, though first tried to give a different reason (that the Low User Scheme would end up costing me more) but after I pointed out my dialup access is to a freephone number, he simply said it was an "incompatible product" and if I did join the scheme, any attempt to use the Internet would result in my being put straight back on my original tarrif!Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.0 -
Thanks, I agree it sounds wrong and made it quite clear I was aware of the Ts&Cs in my call to BT but they were quite insistent though unable to point to any place where this was documented! Anyway I'll follow up and keep you posted.0
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