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Citibank savings acct - absolute SHAMBLES
The_Sven
Posts: 4 Newbie
At the beginning of November I applied for a Citibank savings account - it was listed in the Top Savings Accounts on this site.
After applying online they sent me a welcome pack with a credit-card-like savings card and no fewer than three different PINs. Then had to activate the account by phone. Needless to say, this took hours as the first bloke in the Indian call centre mucked it up.
So finally registered, I went online to deposit some money. How bizarre, their website doesn't take any of the numbers or IDs they've sent me this far, just "login" and "password". Hang on, there's a link there "forgotten your login"? Bingo! There I can enter my savings card number and one of the three PINs. Damn, it says "no account has been associated with these credentials !"
Back to the Indians. They tell me: click the link on the website "set up an account". Already I'm getting a bit !!!!ed off. Clicking the link allows me to choose a login and a password. I also have to formulate no less than five (!?) security questions to which they want to know the answer.
So now we've got about EIGHTEEN shared secrets: the three secrets I signed up with, three PINs, login and password, and five questions and their answers. Makes sense, after all, the more shared secrets, the more secure the account, right?? NOT !
Needless to say, I thought: "hmm, I can't be bothered with this, let's do it by telephone instead".
Called the phone banking number this morning. "This number is currently busy". Ok, let's try the number "from overseas". That works! Alas, after entering my account details and telephone PIN, I'm informed that my credentials don't check out...
I will be cancelling the account today.
They might pay 3.5% but is it really worth the hassle ?
Sven
After applying online they sent me a welcome pack with a credit-card-like savings card and no fewer than three different PINs. Then had to activate the account by phone. Needless to say, this took hours as the first bloke in the Indian call centre mucked it up.
So finally registered, I went online to deposit some money. How bizarre, their website doesn't take any of the numbers or IDs they've sent me this far, just "login" and "password". Hang on, there's a link there "forgotten your login"? Bingo! There I can enter my savings card number and one of the three PINs. Damn, it says "no account has been associated with these credentials !"
Back to the Indians. They tell me: click the link on the website "set up an account". Already I'm getting a bit !!!!ed off. Clicking the link allows me to choose a login and a password. I also have to formulate no less than five (!?) security questions to which they want to know the answer.
So now we've got about EIGHTEEN shared secrets: the three secrets I signed up with, three PINs, login and password, and five questions and their answers. Makes sense, after all, the more shared secrets, the more secure the account, right?? NOT !
Needless to say, I thought: "hmm, I can't be bothered with this, let's do it by telephone instead".
Called the phone banking number this morning. "This number is currently busy". Ok, let's try the number "from overseas". That works! Alas, after entering my account details and telephone PIN, I'm informed that my credentials don't check out...
I will be cancelling the account today.
They might pay 3.5% but is it really worth the hassle ?
Sven
0
Comments
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I opened a dollar account in London with 2 relatives as we were beneficiaries of a US aunt's estate. Too many issues to deal with here but suffice to say I will never darken their doors again and strongly advise others to stay away. As a quick example of their incompetence: I was unable to get any meaningful assistance on their phone system, so went to Hanover Square main branch to change my address. It took time, but fair enough, they need to be careful. But, they did not have my signature from the original account opening on file, which resulted in much delay and ultimately, they changed all three account holders' addresses to my new one!0
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I will be cancelling the account today.
Unfortunately you'll find that even more frustrating.
They can't do it over the phone.
They ignore emails
They ignore their own online messaging service
They ignore your posted letters
I've been trying to close mine for two months now.
I've requested 975s from several different organisations that I have accounts with and these are the only one's that are incapable of sending me one.(Been waiting over two months now - keep being told it's in the post )
I don't want to submit my tax return without it.
Even if they paid 10% I wouldn't touch them0 -
Well, I haven't had any problems. My account wasn't any trouble to set up and is working OK.
".....where it is corrupt, purge it....."0 -
I too haven't had any problems that particularly worried me or made me think that that the extra interest available wasn't well worth it.0
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So now we've got about EIGHTEEN shared secrets: the three secrets I signed up with, three PINs, login and password, and five questions and their answers. Makes sense, after all, the more shared secrets, the more secure the account, right?? NOT !
What do you mean 'NOT' ?
Needless to say, I thought: "hmm, I can't be bothered with this, let's do it by telephone instead".
Once you had reached this stage, you had just about completed the process, so not sure why you didn't just complete the final stage. Job done. Instead of saying 'can't be bothered - let me start all over again, this time by phone'.
Called the phone banking number this morning. "This number is currently busy". Ok, let's try the number "from overseas". That works! Alas, after entering my account details and telephone PIN, I'm informed that my credentials don't check out...
I will be cancelling the account today.
They might pay 3.5% but is it really worth the hassle ?
Sven
I opened and activated mine with no difficulty - I know of many others who did the same.0 -
Just read your thread. Have you read my comments about Citibank losing a Nationwide cheque of mine for £11,300 sent with another cheque for £100 that actually went on the account (both cheques in same envelope) then I stopped it via Natiionwide. Citibank found it 10 days later and charged me £25 for a stopped cheque. They hadnt bothered to reply to 15 e mails about this except to say we have passed it to the dept concerned. Eventually after 3 weeks and a threat to go to the Ombudsman they refunded my £25. Needless to say I will never be banking with them ever again.At the beginning of November I applied for a Citibank savings account - it was listed in the Top Savings Accounts on this site.
After applying online they sent me a welcome pack with a credit-card-like savings card and no fewer than three different PINs. Then had to activate the account by phone. Needless to say, this took hours as the first bloke in the Indian call centre mucked it up.
So finally registered, I went online to deposit some money. How bizarre, their website doesn't take any of the numbers or IDs they've sent me this far, just "login" and "password". Hang on, there's a link there "forgotten your login"? Bingo! There I can enter my savings card number and one of the three PINs. Damn, it says "no account has been associated with these credentials !"
Back to the Indians. They tell me: click the link on the website "set up an account". Already I'm getting a bit !!!!ed off. Clicking the link allows me to choose a login and a password. I also have to formulate no less than five (!?) security questions to which they want to know the answer.
So now we've got about EIGHTEEN shared secrets: the three secrets I signed up with, three PINs, login and password, and five questions and their answers. Makes sense, after all, the more shared secrets, the more secure the account, right?? NOT !
Needless to say, I thought: "hmm, I can't be bothered with this, let's do it by telephone instead".
Called the phone banking number this morning. "This number is currently busy". Ok, let's try the number "from overseas". That works! Alas, after entering my account details and telephone PIN, I'm informed that my credentials don't check out...
I will be cancelling the account today.
They might pay 3.5% but is it really worth the hassle ?
Sven0 -
No problems here either. Just followed the instructions. Works fine.0
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Worked fine here, although had a slight problem understanding the person on the phone when activating the account. Other than that no problems.0
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