buy it now - buyer doesnt want it now?

nikinackyloo · 20 November 2009 at 4:50PM

HI all
I have 10 of the same item for sale - all with a buy it now price.

I have received an email from one buyer saying that she went too far and didnt mean to buy it, I should now cancel the sale and she will still leave me positive feedback??????

does anyone know what I should do? I thought by clicking to buy it now and going through with the sale then she is bound to the agreement?

TIA

Ostinato · 20 November 2009 at 4:53PM

What does she mean she went too far? When you go through buy it now you get to a stage that it says by clicking it you are confirming you are going to pay for it and that will be purchased... not like you can accidently do it! lol

You could either be nice with her and just let her off, or you could follow it through as she is due to pay you and get her an unpaid item strike.

Only thing I need to warn of though is sometimes what goes around comes around lol :P

*Scarlett · 20 November 2009 at 5:02PM

Are you a business seller? It does seem that you must be if you have 10 of the same item to sell.

If so, your buyer has the right to cancel their purchase under DSRs on a BIN listing.

Just contact them and tell them you will be sending them a request to mutually cancel the transaction (accessed in the resolution centre I think) and you will get your fees refunded - providing they tick the right box- no reason for them not to as they requested the cancellation.

If you are not a business seller you can open an upaid item dispute after 4 days to recover your fees.

emx5 · 20 November 2009 at 5:07PM

I know how you feel..I get at least 1 buyer a day who ends up not payimg me..not even contacting me until eventually after several unanswered messages, a dispute has to be opened..:rolleyes:
It's tough but the only way to get your Final value Fees back quickly and without fear of redress is to cancel the sale. Message the buyer and let them know they will have to agree to the cancellation. It's much easier and less messy than sending to a dispute.

SuperMum2008 · 20 November 2009 at 5:12PM

Sigh - we are getting increasing numbers of these every week. How can people go through a 3 stage clicking process and then claim it was an accident? I just dont get it! You save yourself negative feedback if you comply with their request to go through the "mutually agreed not to complete" but you only get your final value fee back - it doesnt cover your listing fee or all the time an energy you have put into the listing and sale, which buyers just dont get.

cyberbob · 20 November 2009 at 5:16PM

You have to be careful with mutual agreements as if they tick the wrong box. You don't get the agreement then you are scuppered as you will lose your FVFs and be unable to open a NPB dispute. If you are going to cancel the sale that way make sure you spell out in simple terms what they need to do. Its worth looking the buyers history just to see how many sales have been cancelled if they have a lot on there record I would be tempted to go the NPB route

nikinackyloo · 20 November 2009 at 5:31PM

hi guys
thanks so much for the replies

No - I'm not a business seller, I am a mum that spots a bargain, buys it and then sells on ebay to make a profit to buy my LO xmas pressies;)

I am not bothered about losing the fee's, I just cant understand the audacity of this woman. How on earth can you just 'go too far'? you either want to buy it or you dont:rolleyes:

I have 100% positive feedback and am in 'one of those moods' where I dont really care if she has the cheek to leave me negative feedback, I just want her to get negative for wasting my time.

She hasnt cancelled a sale before ( judging by her feedback) but does have 9 neg comments in the last 6 months

cyberbob · 20 November 2009 at 5:35PM

nikinackyloo wrote: »

No - I'm not a business seller, I am a mum that spots a bargain, buys it and then sells on ebay to make a profit to buy my LO xmas pressies;)

You are a business seller if you are buying to sell you need to register as a business seller and contact the HMRC before someone reports you.

I would go the NPB route by what you are saying of this buyer then she either pays or gets a strike and you get your fees back. I'm not sure i'd trust her with a mutual

soolin · 20 November 2009 at 5:54PM

nikinackyloo wrote: »

hi guys
thanks so much for the replies

No - I'm not a business seller, I am a mum that spots a bargain, buys it and then sells on ebay to make a profit to buy my LO xmas pressies;)

s

Like CyberBob says you are a business then so make sure you are properly selling from a business account and let HMRC know so that you can prepare accounts.

I did wonder at first if your buyer is someone doing a bit of auction wrecking because they object to business sellers masquerading as private sellers, but I'm not sure if they would be using an established account to do that. However on another read the fact that they have poor comments in their feedback might suggest this is a throw away account anyway and they are auction wrecking, you may find you have already been reported for trading, so be careful.

Percy1983 · 20 November 2009 at 7:59PM

I have had someone send me an message a day after using a BIN saying they no longer wanted it, as it is I juts sent the mutually agreed not to continue and re-listed. Yet other have bought and not responded etc So I make sure they get a none payment strike.

Basically if they are upfront and honest then I will let it go, if they mess me about I won't.

nikinackyloo · 20 November 2009 at 8:14PM

oh my word, I had no idea I was doing anything wrong! doesnt everyone sell on ebay to make a profit?:eek: Am I right in thinking that it is ok if it is your own goods that you sell and then you make a profit, but its not ok to buy something to then sell on there to make a profit? like I said before, I only wanted a few extra penny's to help towards xmas:o

wow, seriously I am shocked and had no idea that me buying 10 things for 44p each and then selling them for £4 was potentially fraudulent! ( hardly covers the down payment on my new range rover sport does it?;)) anyway, think I will just forget the whole thing now - seriously not worth the hassle eh!

thank you so much to everyone for your posts, I am genuinely very grateful - just completely shocked but thanks for bringing it to my attention as I had no idea prior to posting this thread so thanks again!

buy it now - buyer doesnt want it now?

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