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Central Capital PPI Claims on Hold 04/11/09
dude2803
Posts: 10 Forumite
Hi
Can anyone please help or advise me with this sticky situation !!!???
I have a claim for missold ppi going through central capital. I had an initial offer letter, declined it, then they sent a 2nd letter that i was happy with. I received the 2nd offer on 25th oct and faxed back the acceptance form for the offer they sent me and then they confirmed receipt.
they told me there are 2 'payment batch releases' per month and it was too late for the end of oct payment batch but would go mid nov - this fri (13th Nov) -
I was happy and everything seemed fine, then yesterday (9th nov) I received a letter from them confirming my complaint was on hold. As I had already sent acceptance form back and everything was 'done and dusted' I thought they had sent it in error.
i was expecting the money this weekend and now they are putting them all on hold across the board. my issue is that my complaint is settled - not investigating, not pending but done and dusted, they offered, i accepted they agreed. simple as.
anyway, i have today called them again for clarity and they have said that their senior management are writing directly to the head ombudsman - they told me walter merricks - but i think its now someone else so dont know what they are talking about.
i said i was worried that this could last a few months and my complaints person said she doesnt think it will and should be sorted within a week or so, im not sure whether to believe them or not.
anyway i then called citizens advice but couldnt get through - nothing new there !! - so i called consumer direct.
they advised me i should send them an official letter stating if i dont get the money within 14 days then i will pursue this further.
i dont know what to do yet i feel really stuck here and totally totally frustrated and need someone from an authorising body to call the company and clarify but i dont think there is anyone who can do this.
the ombudsman didnt know anything about what central capital were talking about and that they would send a letter directly to them and if im not happy within 8 weeks i can send an official complaint through them.
Is there anyone else out there who has received letters from CC confirming all complaints are on hold as I need reassurance that;
1. its not just me (I have been contacting another forum member who has also had the same letter)
2. as my complaint is agreed, settled and purely waiting for payment what is my legal stance on forcing them to pay and remove the hold off settled complaints ?
3. they cannot change the agreement whether it be the amount, or the method of payment (i.e directly to my bank account and not paid off the loan balance)
i need :money:!!!! :j
can anyone out there help please as i am soooooooo frustrated with this and i know i am not alone :mad::mad::mad:
thanks guys
wayne
Can anyone please help or advise me with this sticky situation !!!???
I have a claim for missold ppi going through central capital. I had an initial offer letter, declined it, then they sent a 2nd letter that i was happy with. I received the 2nd offer on 25th oct and faxed back the acceptance form for the offer they sent me and then they confirmed receipt.
they told me there are 2 'payment batch releases' per month and it was too late for the end of oct payment batch but would go mid nov - this fri (13th Nov) -
I was happy and everything seemed fine, then yesterday (9th nov) I received a letter from them confirming my complaint was on hold. As I had already sent acceptance form back and everything was 'done and dusted' I thought they had sent it in error.
i was expecting the money this weekend and now they are putting them all on hold across the board. my issue is that my complaint is settled - not investigating, not pending but done and dusted, they offered, i accepted they agreed. simple as.
anyway, i have today called them again for clarity and they have said that their senior management are writing directly to the head ombudsman - they told me walter merricks - but i think its now someone else so dont know what they are talking about.
i said i was worried that this could last a few months and my complaints person said she doesnt think it will and should be sorted within a week or so, im not sure whether to believe them or not.
anyway i then called citizens advice but couldnt get through - nothing new there !! - so i called consumer direct.
they advised me i should send them an official letter stating if i dont get the money within 14 days then i will pursue this further.
i dont know what to do yet i feel really stuck here and totally totally frustrated and need someone from an authorising body to call the company and clarify but i dont think there is anyone who can do this.
the ombudsman didnt know anything about what central capital were talking about and that they would send a letter directly to them and if im not happy within 8 weeks i can send an official complaint through them.
Is there anyone else out there who has received letters from CC confirming all complaints are on hold as I need reassurance that;
1. its not just me (I have been contacting another forum member who has also had the same letter)
2. as my complaint is agreed, settled and purely waiting for payment what is my legal stance on forcing them to pay and remove the hold off settled complaints ?
3. they cannot change the agreement whether it be the amount, or the method of payment (i.e directly to my bank account and not paid off the loan balance)
i need :money:!!!! :j
can anyone out there help please as i am soooooooo frustrated with this and i know i am not alone :mad::mad::mad:
thanks guys
wayne
0
Comments
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Hi
Can anyone please help or advise me with this sticky situation !!!???
I have a claim for missold ppi going through central capital. I had an initial offer letter, declined it, then they sent a 2nd letter that i was happy with. I received the 2nd offer on 25th oct and faxed back the acceptance form for the offer they sent me and then they confirmed receipt.
they told me there are 2 'payment batch releases' per month and it was too late for the end of oct payment batch but would go mid nov - this fri (13th Nov) -
I was happy and everything seemed fine, then yesterday (9th nov) I received a letter from them confirming my complaint was on hold. As I had already sent acceptance form back and everything was 'done and dusted' I thought they had sent it in error.
i was expecting the money this weekend and now they are putting them all on hold across the board. my issue is that my complaint is settled - not investigating, not pending but done and dusted, they offered, i accepted they agreed. simple as.
anyway, i have today called them again for clarity and they have said that their senior management are writing directly to the head ombudsman - they told me walter merricks - but i think its now someone else so dont know what they are talking about.
i said i was worried that this could last a few months and my complaints person said she doesnt think it will and should be sorted within a week or so, im not sure whether to believe them or not.
anyway i then called citizens advice but couldnt get through - nothing new there !! - so i called consumer direct.
they advised me i should send them an official letter stating if i dont get the money within 14 days then i will pursue this further.
i dont know what to do yet i feel really stuck here and totally totally frustrated and need someone from an authorising body to call the company and clarify but i dont think there is anyone who can do this.
the ombudsman didnt know anything about what central capital were talking about and that they would send a letter directly to them and if im not happy within 8 weeks i can send an official complaint through them.
Is there anyone else out there who has received letters from CC confirming all complaints are on hold as I need reassurance that;
1. its not just me (I have been contacting another forum member who has also had the same letter)
2. as my complaint is agreed, settled and purely waiting for payment what is my legal stance on forcing them to pay and remove the hold off settled complaints ?
3. they cannot change the agreement whether it be the amount, or the method of payment (i.e directly to my bank account and not paid off the loan balance)
i need :money:!!!! :j
can anyone out there help please as i am soooooooo frustrated with this and i know i am not alone :mad::mad::mad:
thanks guys
wayne
Hi Wayne, first of all well done on your success.:beer:
It seems that they must have a huge amount to deal with and are dealing with them in batches, I may be wrong here, but with one of mine that went as far as the ombudsman himself, it was October 2007 our complaint was finalised and agreed to but I did not receive the payout until Jan 2008. I know this is almost 2 years ago.
If you signed and accepted then that is what it will be, that cannot be changed now, and whatever the head ombudsman says goes, so you will be okay.
I do remember though sending a letter before action letter, also known as a LBA, where I gave them 14 days before considering legal action, then by the 12th day it was finally paid out, as I was fed up of waiting.
I cannot find the letter I sent them but hopefully someone on here will post up with some useful advice on this one for you.
Keep your chin up if you can, it will soon be resolved, but hopefully sooner rather than later.
I would not worry about them changing anything now though, that is like you said, signed, done and dusted, but just awaiting payout.;)The one and only "Dizzy Di"
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Can I just add that I think you should send a LBA.. Personally, I would include something in it like this:
"
Unless I am in receipt of the agreed settlement figure within fourteen days of the date of this letter, I will consider that you have broken our agreement and as such will immediately commence legal proceedings against you.
You should be aware that should I have to issue a county court claim, I will request, by way of equitable compensation the return of all sums paid for the purchase of the insurance policy, namely £[insert figure]. In addition I will also claim interest on the premium wrongly paid, from the date it was paid until the date of judgement or sooner payment. Interest will be claimed pursuant to the County Courts Act 1981 section 69 at the APR of [x] % [insert the APR of your original loan] as it is just and equitable that interest be repaid at [x] % because the money paid would otherwise have gone towards discharging the indebtedness under the loan agreement."
Hopefully that'll make them realise that they stand to loose a lot more if you go to court and will pay up!!
Hope that helps:AIgnorance can be cured, but stupid is forever!:A
Please note: Nothing that I post constitutes professional financial or legal advice.0 -
Hi there guys I also have had my payout put on hold was hoping it was going to be in for a bit of xmas shopping.
I phoned them on friday and the girl said that they have been told to put all payouts on hold until their lawyers have looked into something.
What that something is she would not tell me
but that it may be some time before a payout is made.
Is anyone else thinking of writing back and giving them a set time to pay the money into their account.0 -
Hi there guys I also have had my payout put on hold was hoping it was going to be in for a bit of xmas shopping.
I phoned them on friday and the girl said that they have been told to put all payouts on hold until their lawyers have looked into something.
What that something is she would not tell me
but that it may be some time before a payout is made.
Is anyone else thinking of writing back and giving them a set time to pay the money into their account.
How frustrating for you and for anyone else who is still waiting for the payouts, fingers crossed it will be before Christmas, I think truthfully is that they have a backlog of these complaints to deal with and pay out and they cannot keep up - its cheaper for them I expect to pay out in a huge batch rather than one here and one there.
Good luck though.:beer:The one and only "Dizzy Di"0 -
Hi there guys I also have had my payout put on hold was hoping it was going to be in for a bit of xmas shopping.
I phoned them on friday and the girl said that they have been told to put all payouts on hold until their lawyers have looked into something.
What that something is she would not tell me
but that it may be some time before a payout is made.
Is anyone else thinking of writing back and giving them a set time to pay the money into their account.
Hi Arty
I am calling them tomorrow and getting a definitive answer on whether it will be in the end of the month batch. if they cant tell me I am informing them that I will be sending an LBA giving them 14 days to put the money in my account otherwise I will be claiming the full amount of the PPI plus charge, plus court costs - basically using the template above
I am in serious hardship right now and have planned for that money basedon the fact that they told me it was to be with me by 13th Nov.
I am gonna lose it with them tomorrow
will let you know how i get on !!
we all need to keep each other informed here i think.0 -
Thanks for reply Dude, hopefully you will get something from them their staff didnt seem to want to give anything away when I called on Friday heres hoping you get an answer let me know how you get on.
thanks0 -
I am wondering if this is the reason????? Just one of my notions here but....
FOS is now accepting complaints about misselling against underwriters/insurers. I wonder if the firms are now dividing the cases and amounts up into what they say they are actually responsible for. It seems that the underwriters pay out for unfair rebates and the brokers/lenders that sell the policy CAN pay out for the missales BUT often included in missale complaints is the unfair rebate bit. If you think about it often 3 firms actually benefit from the sales of insurance, lender, broker, insurer and its often a mine field trying to find out who is responisble for what. Is this the future of complaints???
Just my thoughts here and probably way off course!!!!!!!0 -
Thanks for reply Dude, hopefully you will get something from them their staff didnt seem to want to give anything away when I called on Friday heres hoping you get an answer let me know how you get on.
thanks
ok, i have spoken to them today and they have told me that they have now had a response from the FOS and that the senior management were in meetings today about the response......still non the wiser what the question was or what the response is, but i was told that my complaints handler would call me tomorrow as she was out of the office today, i will speak to her tomorrow and then get back on here to let you know the result.0 -
marshallka wrote: »I am wondering if this is the reason????? Just one of my notions here but....
FOS is now accepting complaints about misselling against underwriters/insurers. I wonder if the firms are now dividing the cases and amounts up into what they say they are actually responsible for. It seems that the underwriters pay out for unfair rebates and the brokers/lenders that sell the policy CAN pay out for the missales BUT often included in missale complaints is the unfair rebate bit. If you think about it often 3 firms actually benefit from the sales of insurance, lender, broker, insurer and its often a mine field trying to find out who is responisble for what. Is this the future of complaints???
Just my thoughts here and probably way off course!!!!!!!
In the vast majority of cases it is the lender themselves who act as the agent where arranging PPI business. The broker is merely acting as an introducer. The lenders will gladly agree with you and allow the brokers to take the blame but the responsibility is with the lender and the insurer who have an arrangement.
Where brokers have actually arranged the insurance then both the broker and the insurer are responsible.I am a former Broker, former IFA and former compliance officer, for my sins.
However, I have since seen the light.0 -
Granted Peter, I hear what you are saying but how would a consumer KNOW who is responsible for what. Where you say in the first bit "In the vast majority of cases it is the lender themselves who act as the agent where arranging PPI business. The broker is merely acting as an introducer........""" then how would we know if the broker was an "introducer" or in fact has "arranged" the insurance"....In the vast majority of cases it is the lender themselves who act as the agent where arranging PPI business. The broker is merely acting as an introducer. The lenders will gladly agree with you and allow the brokers to take the blame but the responsibility is with the lender and the insurer who have an arrangement.
Where brokers have actually arranged the insurance then both the broker and the insurer are responsible.
What classes as "arranging insurance" cause in my eyes if they sold it they arranged it.... 0
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