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Download says copy of windows not genuine? [Merged]

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right here goes my brother in law brought and pc about 12 month ago it's not been formated or any thing like that (i know i would have done it ),right it coming up with the illegal copy thing (before you jump on me please read this)is there any thing he can do out it legaly ,has the shop supplyed it installed on the pc has he throught has you expect it would be legal copy on it ,there is not a code on the tower and he has not got a disc ,
is the shop in deep trouble if he want's to take it further e.g trading standards ect,
he is going to try to get the shop to supply a legal copy of windows
sorry if it's in the wrong place
there or their,one day i might us the right one ,until then tuff

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