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What can I do?
pinkykat
Posts: 71 Forumite
Ordered and Telly from Dixons on the 5 Oct. on the 7th Oct monies went onto my credit card emailed them and waited had to do this four times stating that I had not received goods.
On the 15th Oct someone rang me and said that the goods had been delivered and signed for also, when asked they said that they were me!
I told them that I had not signed for anything she said that I would have to send them proof regarding my signature and that they would send me a letter to fill in, this arrived on Saturday which I signed and sent back first class mail.
On thinkin about it now they have my signature so they could just say its the same and that I was the person who signed for the parcel.
I never really buy online for goods and this business has totally put me off doing so again.
On the 15th Oct someone rang me and said that the goods had been delivered and signed for also, when asked they said that they were me!
I told them that I had not signed for anything she said that I would have to send them proof regarding my signature and that they would send me a letter to fill in, this arrived on Saturday which I signed and sent back first class mail.
On thinkin about it now they have my signature so they could just say its the same and that I was the person who signed for the parcel.
I never really buy online for goods and this business has totally put me off doing so again.
0
Comments
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Was it an expensive tv?
Whenever I have ordered large or expensive items over the internet the company I bought from or the delivery company would let me know what day delivery would take place either by email/phone, did this not happen?0 -
The telly was £175.00 they sent an email saying two/three working days for delivery. I ordered the telly on the Weds. and had a look on the delivery website on Thurs. it said goods were despatched so expected them on Friday/Saturday or Monday at the latest.
Had no phone calls from the delivery company just another email saying goods had been despatched.
Like I said the money went on my Credit card on the Monday, so thats when I emailed Dixons to say that I had not received them. Which it took 4 emails before I even got a response which was a phone call on the Thursday of the following week.
I do think that I have lost my money.0 -
I do think that I have lost my money
Not if you paid using your cc card, I would give Dixons a chance to sort things out first and if you have no joy then approach your credit card company.0
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